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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Hiring Range: $41,681.49 - $46,891.53

Job descriptions are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Responsibilities\nUnder general supervision, performs specialized work in billing, collection and customer service. Provides work leadership and cross-training to new hires as Customer Service Representatives. Performs related duties as required. Coordinates work activities related to servicing customer accounts and provides routine guidance to newly hired Customer Service Representatives. Ensures compliance with the rate structure established by City Ordinance by verifying the accuracy of billed receivables through review of billing registers and other automated reports.

Receives, researches, and responds to customer inquiries and requests regarding accounts, rates, services; follows up on customer inquiries to ensure satisfactory resolution. Researches and analyzes billing accounts and related issues; runs various reports as required; identifies inaccurately billed accounts, generates necessary service orders; and makes necessary corrections. Evaluates exceptions to customer billings and makes decisions that may require field investigation to resolve issues prior to processing billing

Monitors, evaluates and enters data relating to new meters included into inventory and meters changed out for accuracy to ensure proper accountability and to ensure timely and accurate billings. Ensures accuracy of adjustments and refunds to accounts within specific parameters when appropriate. Gathers, prepares and reports accurate statistical data.

Receives payments and balances billing of utility accounts; prepares bank deposits and balances daily cash envelopes; requisitions and disburses petty cash; picks up money from bank and/or takes cash to bank.

Sets up new accounts for commercial garbage service; prepares memos, forms, envelopes; runs various required reports; coordinates and monitors payment arrangements for water customers; processes customer service mail.

Mails statements, processes payments, completes deposit, verifications, credit referrals, name and address changes and other requests reserved by department; analyzes transactions; correct records, adjust errors.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.

Qualifications\nHigh School Diploma or GED with at least two (2) years customer service experience. Experience should include billing activities and providing detailed information to customers regarding service billing. Prior bookkeeping and account audit experience preferred.

Knowledge of office practices and procedures; knowledge of the policies, procedures, functions and activities of a municipal utility billing department. Ability to establish successful working relationships, to work under pressure, and/or with frequent interruptions; ability to work with angry or difficult customers and deal with the public requiring courtesy and tact; ability to follow instructions both written and verbal; ability to handle confidential information in a responsible manner; ability to perform simple mathematical computations. Ability to multi-task and operate typical office machinery. Must be able to accommodate the telephone calls and front counter as scheduled. Ability to plan, schedule and coordinate assigned work, analyze and determine office needs, maintain accurate records, express oneself clearly and concisely both orally and in writing, prepare clear and concise reports and correspondence, screen, obtain, and provide information, establish and maintain a records management system, compose, compile and organize information, explain policies, procedures, rules, regulations, and ordinances both inside and outside the organization

Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Physical Requirements\nWorks primarily in climate-controlled office environment. Position requires some lifting (occasionally required to lift boxes, copy paper and garbage sacks weighing 35 lbs.) Physical demands are sedentary in nature but

#J-18808-Ljbffr\n","Full Salary Range: $41,681.49 - $62,521.63

Hiring Range: $41,681.49 - $46,891.53

Job descriptions are intended to describe the ge...",[529],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2924525857"],"Work at City of Rowlett","3 days ago","/jobs/2924525857-customer-service-representative","/jobs?keyword=City+of+Rowlett",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":539,"_431":541,"_473":542,"_436":129,"_487":532,"_478":543,"_489":442,"_490":484,"_492":544,"_494":495,"_496":497},["D",1773849600000],"Rowlett, Texas","Full Salary Range: $41,681.49 - $62,521.63

Hiring Range: $41,681.49 - $46,891.53

Job descriptions are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Responsibilities\nUnder general supervision, performs specialized work in billing, collection and customer service. Provides work leadership and cross-training to new hires as Customer Service Representatives. Performs related duties as required. Coordinates work activities related to servicing customer accounts and provides routine guidance to newly hired Customer Service Representatives. Ensures compliance with the rate structure established by City Ordinance by verifying the accuracy of billed receivables through review of billing registers and other automated reports.

Receives, researches, and responds to customer inquiries and requests regarding accounts, rates, services; follows up on customer inquiries to ensure satisfactory resolution. Researches and analyzes billing accounts and related issues; runs various reports as required; identifies inaccurately billed accounts, generates necessary service orders; and makes necessary corrections. Evaluates exceptions to customer billings and makes decisions that may require field investigation to resolve issues prior to processing billing.

Monitors, evaluates and enters data relating to new meters included into inventory and meters changed out for accuracy to ensure proper accountability and to ensure timely and accurate billings. Ensures accuracy of adjustments and refunds to accounts within specific parameters when appropriate. Gathers, prepares and reports accurate statistical data.

Receives payments and balances billing of utility accounts; prepares bank deposits and balances daily cash envelopes; requisitions and disburses petty cash; picks up money from bank and/or takes cash to bank.

Sets up new accounts for commercial garbage service; prepares memos, forms, envelopes; runs various required reports; coordinates and monitors payment arrangements for water customers; processes customer service mail.

Mails statements, processes payments, completes deposit, verifications, credit referrals, name and address changes and other requests reserved by department; analyzes transactions; correct records, adjust errors.

Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.

Qualifications\nHigh School Diploma or GED with at least two (2) years customer service experience. Experience should include billing activities and providing detailed information to customers regarding service billing. Prior bookkeeping and account audit experience preferred.

Knowledge of office practices and procedures; knowledge of the policies, procedures, functions and activities of a municipal utility billing department. Ability to establish successful working relationships, to work under pressure, and/or with frequent interruptions; ability to work with angry or difficult customers and deal with the public requiring courtesy and tact; ability to follow instructions both written and verbal; ability to handle confidential information in a responsible manner; ability to perform simple mathematical computations. Ability to multi-task and operate typical office machinery. Must be able to accommodate the telephone calls and front counter as scheduled. Ability to plan, schedule and coordinate assigned work, analyze and determine office needs, maintain accurate records, express oneself clearly and concisely both orally and in writing, prepare clear and concise reports and correspondence, screen, obtain, and provide information, establish and maintain a records management system, compose, compile and organize information, explain policies, procedures, rules, regulations, and ordinances both inside and outside the organization.

Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.

Works primarily in climate-controlled office environment. Position requires some lifting (occasionally required to lift boxes, copy paper and garbage sacks weighing 35 lbs.) Physical demands are sedentary in nature but.

#J-18808-Ljbffr\n",[540],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2924525806"],"Work at Rowlett, Texas","/jobs/2924525806-customer-service-representative","/jobs?keyword=Rowlett%2C+Texas",{"_435":434,"_439":546,"_470":471,"_462":547,"_248":548,"_446":549,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":550,"_431":554,"_473":555,"_436":129,"_487":556,"_478":557,"_489":442,"_490":484,"_492":558,"_494":495,"_496":497},["D",1773619200000],"Government Jobs","Utility Billing Customer Service Representative

Full Salary Range: $41,681.49 - $62,521.63 Hiring Range: $41,681.49 - $46,891.53 Job descriptions are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.\nUnder general supervision, performs specialized work in billing, collection and customer service. Provides work leadership and cross-training to new hires as Customer Service Representatives. Performs related duties as required.\nCoordinates work activities related to servicing customer accounts and provides routine guidance to newly hired Customer Service Representatives. Ensures compliance with the rate structure established by City Ordinance by verifying the accuracy of billed receivables through review of billing registers and other automated reports. Receives, researches, and responds to customer inquiries and requests regarding accounts, rates, services; follows up on customer inquiries to ensure satisfactory resolution. Researches and analyzes billing accounts and related issues; runs various reports as required; identifies inaccurately billed accounts, generates necessary service orders; and makes necessary corrections. Evaluates exceptions to customer billings and makes decisions that may require field investigation to resolve issues prior to processing billing Monitors, evaluates and enters data relating to new meters included into inventory and meters changed out for accuracy to ensure proper accountability and to ensure timely and accurate billings. Ensures accuracy of adjustments and refunds to accounts within specific parameters when appropriate. Gathers, prepares and reports accurate statistical data. Receives payments and balances billing of utility accounts; prepares bank deposits and balances daily cash envelopes; requisitions and disburses petty cash; picks up money from bank and/or takes cash to bank. Sets up new accounts for commercial garbage service; prepares memos, forms, envelopes; runs various required reports; coordinates and monitors payment arrangements for water customers; processes customer service mail. Mails statements, processes payments, completes deposit, verifications, credit referrals, name and address changes and other requests reserved by department; analyzes transactions; correct records, adjust errors. Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.\nHigh School Diploma or GED with at least two (2) years customer service experience. Experience should include billing activities and providing detailed information to customers regarding service billing. Prior bookkeeping and account audit experience preferred. Knowledge of office practices and procedures; knowledge of the policies, procedures, functions and activities of a municipal utility billing department. Ability to establish successful working relationships, to work under pressure, and/or with frequent interruptions; ability to work with angry or difficult customers and deal with the public requiring courtesy and tact; ability to follow instructions both written and verbal; ability to handle confidential information in a responsible manner; ability to perform simple mathematical computations. Ability to multi-task and operate typical office machinery. Must be able to accommodate the telephone calls and front counter as scheduled. Ability to plan, schedule and coordinate assigned work, analyze and determine office needs, maintain accurate records, express oneself clearly and concisely both orally and in writing, prepare clear and concise reports and correspondence, screen, obtain, and provide information, establish and maintain a records management system, compose, compile and organize information, explain policies, procedures, rules, regulations, and ordinances both inside and outside the organization\nValid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt. Works primarily in climate-controlled office environment. Position requires some lifting (occasionally required to lift boxes, copy paper and garbage sacks weighing 35 lbs.) Physical demands are sedentary in nature but

","Utility Billing Customer Service Representative

Full Salary Range: $41,681.49 - $62,521.63 Hiring Range: $41,681.49 - $46,891.53 Job descr...",[551],{"_458":459,"_454":455,"_452":552,"_456":457,"_460":553},"Rowlett, TX, United States, 75088","75088",["B","2897331292"],"Work at Government Jobs","6 days ago","/jobs/2897331292-customer-service-representative","/jobs?keyword=Government+Jobs",{"_435":434,"_439":560,"_470":471,"_462":561,"_248":562,"_446":549,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":563,"_431":565,"_473":566,"_436":129,"_487":532,"_478":567,"_489":442,"_490":484,"_492":568,"_494":495,"_496":497},["D",1773846000000],"GovernmentJobs.com","Utility Billing Customer Service Representative

Full Salary Range: $41,681.49 - $62,521.63 Hiring Range: $41,681.49 - $46,891.53 Job descriptions are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.\nUnder general supervision, performs specialized work in billing, collection and customer service. Provides work leadership and cross-training to new hires as Customer Service Representatives. Performs related duties as required.\nCoordinates work activities related to servicing customer accounts and provides routine guidance to newly hired Customer Service Representatives. Ensures compliance with the rate structure established by City Ordinance by verifying the accuracy of billed receivables through review of billing registers and other automated reports. Receives, researches, and responds to customer inquiries and requests regarding accounts, rates, services; follows up on customer inquiries to ensure satisfactory resolution. Researches and analyzes billing accounts and related issues; runs various reports as required; identifies inaccurately billed accounts, generates necessary service orders; and makes necessary corrections. Evaluates exceptions to customer billings and makes decisions that may require field investigation to resolve issues prior to processing billing Monitors, evaluates and enters data relating to new meters included into inventory and meters changed out for accuracy to ensure proper accountability and to ensure timely and accurate billings. Ensures accuracy of adjustments and refunds to accounts within specific parameters when appropriate. Gathers, prepares and reports accurate statistical data. Receives payments and balances billing of utility accounts; prepares bank deposits and balances daily cash envelopes; requisitions and disburses petty cash; picks up money from bank and/or takes cash to bank. Sets up new accounts for commercial garbage service; prepares memos, forms, envelopes; runs various required reports; coordinates and monitors payment arrangements for water customers; processes customer service mail. Mails statements, processes payments, completes deposit, verifications, credit referrals, name and address changes and other requests reserved by department; analyzes transactions; correct records, adjust errors. Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.\nHigh School Diploma or GED with at least two (2) years customer service experience. Experience should include billing activities and providing detailed information to customers regarding service billing. Prior bookkeeping and account audit experience preferred. Knowledge of office practices and procedures; knowledge of the policies, procedures, functions and activities of a municipal utility billing department. Ability to establish successful working relationships, to work under pressure, and/or with frequent interruptions; ability to work with angry or difficult customers and deal with the public requiring courtesy and tact; ability to follow instructions both written and verbal; ability to handle confidential information in a responsible manner; ability to perform simple mathematical computations. Ability to multi-task and operate typical office machinery. Must be able to accommodate the telephone calls and front counter as scheduled. Ability to plan, schedule and coordinate assigned work, analyze and determine office needs, maintain accurate records, express oneself clearly and concisely both orally and in writing, prepare clear and concise reports and correspondence, screen, obtain, and provide information, establish and maintain a records management system, compose, compile and organize information, explain policies, procedures, rules, regulations, and ordinances both inside and outside the organization\nValid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt. Works primarily in climate-controlled office environment. Position requires some lifting (occasionally required to lift boxes, copy paper and garbage sacks weighing 35 lbs.) Physical demands are sedentary in nature but\n",[564],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2924590116"],"Work at GovernmentJobs.com","/jobs/2924590116-customer-service-representative","/jobs?keyword=GovernmentJobs.com",{"_435":434,"_439":570,"_470":471,"_462":571,"_248":572,"_446":573,"_433":434,"_113":574,"_437":199,"_438":199,"_472":471,"_448":199,"_449":575,"_431":580,"_473":581,"_436":129,"_487":582,"_478":583,"_489":574,"_490":584,"_492":585,"_494":586,"_496":587},["D",1774108800000],"SRS Distribution Inc.","Bi-lingual Customer Service Representative page is loaded## Bi-lingual Customer Service Representativelocations:

New Braunfels, Texastime type:

Full timeposted on:

Posted Yesterdayjob requisition id:

REQ48291**Position Purpose:**The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.**Key Responsibilities:**Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.

Provides product information, resolves issues efficiently, and maintains accurate customer records.

Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.

Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.

Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.**Direct Manager Direct Reports:**The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams—sales, drivers, and warehouse—to deliver excellent customer service, supporting business growth and operational efficiency.**Travel Requirements:**This role has no travel requirements.**Physical Requirements:**This is an active role involving extended periods of sitting or standing, with routine computer and phone use. Movement around the office is required to assist walk-in customers or access equipment or check orders. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 50 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.**Working Conditions:**This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.**Minimum Qualifications:**Proven customer service and phone handling experience with active listening skills.

Familiarity with CRM systems and ERP platforms for order entry and cash transactions.

Strong interpersonal skills with a team-oriented, safety-conscious mindset.

Demonstrated ability to support sales and identify new opportunities.

Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.

Valid driver’s license, clean driving record, and reliable transportation.

Authorized to work in the U.S. without sponsorship.

Able to pass background checks and drug screening,

Bilingual (English/Spanish) preferred

Intermediate ERP system skills for transaction management

Experience in B2B relationship management within building materials distribution**Preferred Qualifications:**Proven sales and customer support experience.

Strong communication, presentation, and active listening skills.

Skilled in multitasking, prioritization, and time management.

Proficient in CRM and ERP systems for tracking and transactions.

Effective problem-solving and collaboration across departments.

Strong product knowledge and interest in building materials.

Bilingual (English/Spanish) preferred, other languages a plus.

Analytical mindset with ability to interpret sales data.

Committed to continuous learning and professional growth.

Valid driver’s license, clean record, and reliable transportation.

Authorized to work in the U.S. without sponsorship.

Able to pass background checks and drug screening.**Minimum Education:**A high school diploma or equivalent is required.**Preferred Education:**Associate's or bachelor's degree in communications or business management.**Minimum Years Of Work Experience:**1-2 years of customer service experience.**Certifications:**No certifications are required.**Competencies:**Customer Focus: Builds strong relationships and delivers personalized service.

Effective Communication: Clear, professional verbal and written interactions.

Sales Acumen: Identifies opportunities and drives business growth.

CRM & ERP Proficiency: Manages customer data and transactions efficiently.

Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.

Problem Solving: Resolves issues with strategic thinking and empathy.

Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.

Innovation & Learning: Adapts quickly and embraces continuous development.

Trust & Integrity: Demonstrates reliability and alignment with company values.

Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.Job Location:SRS Building Products - New Braunfels9525 N Interstate 35 New Braunfels, TX 78130As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.### Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.### Benefits* Competitive salaries for all team members paid weekly* 401(k) Retirement Plan with company matching* Employee Stock Purchase Plan* Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays* Paid Parental Leave* Medical, Dental and Vision Benefits* Flexible and Dependent Care Spending Accounts* Company paid Life insurance and Short-Term Disability* Additional Life Insurance and Long-Term Disability also offered* Safety Program with Bonuses for our Drivers* Employee Referral Bonus Program*As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.**If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources\n#J-18808-Ljbffr\n","Bi-lingual Customer Service Representative page is loaded## Bi-lingual Customer Service Representativelocations:

New Braunfels, Texastime ...","Bi-lingual Customer Service Representative",[576],{"_458":459,"_454":577,"_452":578,"_456":457,"_460":579},"New Braunfels","New Braunfels, TX, United States, 78130","78130",["B","2961857640"],"Work at SRS Distribution Inc.","21 hours ago","/jobs/2961857640-bi-lingual-customer-service-representative","New Braunfels, TX, United States","/jobs?keyword=SRS+Distribution+Inc.","/jobs?location=New+Braunfels%2C+TX%2C+United+States","/jobs?keyword=Bi-lingual+Customer+Service+Representative","actionData","errors"]