Service Desk Agent - Seasonal Hire
Troon Golf, Scottsdale, AZ, United States
The Service Desk Agent - Identity & Access Support is an entry-level IT support role focused on assisting users with issues related to their user IDs, account access, and authentication. This position serves as a first point of contact for basic identity-related requests and incidents, ensuring users can securely access the systems and tools they need to do their jobs.
This role is ideal for individuals beginning a career in IT who are eager to learn foundational support skills, follow documented procedures, and deliver excellent customer service in a structured service desk environment. Key Responsibilities:
Assist users with common
user ID and account access issues , including:
Password resets and account unlocks Username or login assistance Multi-factor authentication (MFA) support New user access requests (per documented procedures)
Accurately log, update, and resolve tickets in the service desk system following established workflows and SLAs Verify user identity before performing access-related actions, in accordance with security policies Follow step-by-step knowledge articles and standard operating procedures (SOPs) to resolve requests Escalate issues to higher-level support teams when requests fall outside defined scope or require elevated access Communicate clearly and professionally with users via phone, chat, or email Contribute to knowledge base improvements by identifying gaps or unclear documentation Maintain a strong customer-service mindset while handling routine, repeatable support tasks Required Qualifications: High school diploma or equivalent Basic computer skills and familiarity with logging into applications or systems Strong communication skills and a willingness to learn Ability to follow documented procedures consistently and accurately Comfortable working with ticketing systems or learning new tools Preferred (But Not Required) Qualifications: Coursework, certification, or interest in Information Technology Familiarity with concepts such as usernames, passwords, and MFA Exposure to customer service, help desk, or call center environments IT fundamentals certifications (e.g., CompTIA ITF+, A+, or Microsoft fundamentals) Key Skills & Attributes Attention to detail and process discipline Patience and empathy when assisting users Ability to handle repetitive tasks with consistency and accuracy Willingness to ask questions and escalate appropriately Please note that this is a seasonal role that is anticipated to last two months. This role can be onsite, hybrid, or remote.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This role is ideal for individuals beginning a career in IT who are eager to learn foundational support skills, follow documented procedures, and deliver excellent customer service in a structured service desk environment. Key Responsibilities:
Assist users with common
user ID and account access issues , including:
Password resets and account unlocks Username or login assistance Multi-factor authentication (MFA) support New user access requests (per documented procedures)
Accurately log, update, and resolve tickets in the service desk system following established workflows and SLAs Verify user identity before performing access-related actions, in accordance with security policies Follow step-by-step knowledge articles and standard operating procedures (SOPs) to resolve requests Escalate issues to higher-level support teams when requests fall outside defined scope or require elevated access Communicate clearly and professionally with users via phone, chat, or email Contribute to knowledge base improvements by identifying gaps or unclear documentation Maintain a strong customer-service mindset while handling routine, repeatable support tasks Required Qualifications: High school diploma or equivalent Basic computer skills and familiarity with logging into applications or systems Strong communication skills and a willingness to learn Ability to follow documented procedures consistently and accurately Comfortable working with ticketing systems or learning new tools Preferred (But Not Required) Qualifications: Coursework, certification, or interest in Information Technology Familiarity with concepts such as usernames, passwords, and MFA Exposure to customer service, help desk, or call center environments IT fundamentals certifications (e.g., CompTIA ITF+, A+, or Microsoft fundamentals) Key Skills & Attributes Attention to detail and process discipline Patience and empathy when assisting users Ability to handle repetitive tasks with consistency and accuracy Willingness to ask questions and escalate appropriately Please note that this is a seasonal role that is anticipated to last two months. This role can be onsite, hybrid, or remote.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.