Director, Metrics Strategy and Reporting
Capital One National Association, Mc Lean, VA, United States
Overview
Director, Metrics Strategy and Reporting. Capital One is a technology- and data-driven organization with a focus on cybersecurity, reliability, software quality, and data management. The Technology & Data Risk Management (TDRM) organization oversees technology risk and data risk across Capital One, providing strategic insights and independent testing to support decisions at all levels. As the Director, Metrics Strategy and Reporting, you will create a strategy for how to use metrics to drive change; update our suite of metrics for cybersecurity, technology risk, and developer quality; and drive the implementation of those metrics to effect systemic change. You will drive improvements to reporting processes and ensure materials meet high standards for clarity, consistency, and message. You will oversee coordination and drafting of the quarterly memo to the Risk Committee of the Board of Directors, partnering closely with peers in the second line and counterparts in the first line. You will support the development of technology, cyber, and data risk content for executive audiences. You should be a seasoned leader with strong knowledge of quantitative methods applied to technology/cyber risk, capable of strategic thinking, intellectual curiosity, and thriving in a data-driven environment. Responsibilities
Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics. Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks. Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds. Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated. Monitor metrics, investigate anomalies, and escalate necessary response actions. Make recommendations on how to better leverage metrics and data in reporting. Oversee the development of various reports, including the quarterly Board memo and presentations to senior and executive management as well as external audiences. Basic Qualifications
Bachelor’s degree or military experience At least 10 years of experience in cybersecurity or technology risk At least 5 years of experience with cybersecurity or technology risk metrics At least 5 years of experience with governance fora At least 3 years of experience leading people Preferred Qualifications
Master’s degree in computer science, mathematics, or engineering At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality At least 3 years of experience in cloud computing Understanding of more than one of the domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence Experience revamping an organizational metrics program Experience with governance fora in which senior leaders use metrics to manage their organizations Capital One is an equal opportunity employer. This role may be located in multiple U.S. locations with location-based pay ranges. This position is not sponsored for employment authorization for new applicants. The minimum and maximum full-time annual salaries are location-specific and referenced in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive benefits package that supports total well-being. Eligibility varies by status and level. For accommodations during the application process, please contact Capital One Recruiting.
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Director, Metrics Strategy and Reporting. Capital One is a technology- and data-driven organization with a focus on cybersecurity, reliability, software quality, and data management. The Technology & Data Risk Management (TDRM) organization oversees technology risk and data risk across Capital One, providing strategic insights and independent testing to support decisions at all levels. As the Director, Metrics Strategy and Reporting, you will create a strategy for how to use metrics to drive change; update our suite of metrics for cybersecurity, technology risk, and developer quality; and drive the implementation of those metrics to effect systemic change. You will drive improvements to reporting processes and ensure materials meet high standards for clarity, consistency, and message. You will oversee coordination and drafting of the quarterly memo to the Risk Committee of the Board of Directors, partnering closely with peers in the second line and counterparts in the first line. You will support the development of technology, cyber, and data risk content for executive audiences. You should be a seasoned leader with strong knowledge of quantitative methods applied to technology/cyber risk, capable of strategic thinking, intellectual curiosity, and thriving in a data-driven environment. Responsibilities
Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. The intended audience starts at the program manager level and progresses up through the Board of Directors and formal risk appetite metrics. Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks. Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds. Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated. Monitor metrics, investigate anomalies, and escalate necessary response actions. Make recommendations on how to better leverage metrics and data in reporting. Oversee the development of various reports, including the quarterly Board memo and presentations to senior and executive management as well as external audiences. Basic Qualifications
Bachelor’s degree or military experience At least 10 years of experience in cybersecurity or technology risk At least 5 years of experience with cybersecurity or technology risk metrics At least 5 years of experience with governance fora At least 3 years of experience leading people Preferred Qualifications
Master’s degree in computer science, mathematics, or engineering At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality At least 3 years of experience in cloud computing Understanding of more than one of the domains: cybersecurity, site reliability engineering, dev/ops, and developer excellence Experience revamping an organizational metrics program Experience with governance fora in which senior leaders use metrics to manage their organizations Capital One is an equal opportunity employer. This role may be located in multiple U.S. locations with location-based pay ranges. This position is not sponsored for employment authorization for new applicants. The minimum and maximum full-time annual salaries are location-specific and referenced in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive benefits package that supports total well-being. Eligibility varies by status and level. For accommodations during the application process, please contact Capital One Recruiting.
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