Senior Business Analyst - Vice President
SMBC, Charlotte, NC, United States
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
We are seeking an
Enterprise Portfolio Senior Business Analyst
with strong
Enterprise Architecture Portfolio Management (APM)
experience. This role supports the
implementation, operationalization, and ongoing optimization
of Application, Technology, Services portfolio with a focus on
CSDM-aligned architecture
, accurate application and service modeling, using
Service Mapping
.The ideal candidate has a strong understanding of
ServiceNow data models
, can translate
business and architectural requirements into platform-ready specifications
, and partners closely with
enterprise architecture, platform, operations, & business teams
to drive portfolio-level outcomes.
Role Objectives
Act as a
technical liaison
between business stakeholders, enterprise architecture, and ServiceNow platform teams for Enterprise Architecture initiatives
Gather, analyze, and document
business, architectural, and data requirements
related to application, technology & services lifecycle management, rationalization, and service visibilitySupport the configuration and use of
ServiceNow APM
, including application records, lifecycle states, and rationalization frameworks, by providing clear requirements and validation criteria
Maintain & support
CSDM-aligned data models
, ensuring models are understood, documented, and adopted
Partner with platform and operations teams, ensuring application and service data supports APM reporting and decision-makingFacilitate the modeling and maintenance of
Business Services and Service Offerings
, aligning applications and infrastructure to business-facing services
Develop and maintain
process documentation, data definitions, and reporting requirements
to support EA governance.
Qualifications and Skills
Experience working in a
ServiceNow APM- or CMDB-focused role
, such as Enterprise Portfolio Analyst, Platform Analyst, Architecture Analyst, or Solution Analyst
Strong experience with
CSDM concepts and implementation
, including application, technical service, and business service modelingExperience working with
ServiceNow Discovery and/or Service Mapping
from a requirements, data, or governance perspective
Experience with Technology product model management (or Software/Hardware product model concepts)
Experience defining or supporting
Business Services and Service Offerings
Strong understanding of CSDM/
CMDB architecture, data quality principles, and governance practices
Ability to translate
technical and architectural concepts into business-relevant language
, and vice versa
Working knowledge of general
ServiceNow platform capabilities
, sufficient to collaborate effectively with developers and administrators
Experience with aligning tools based on industry standards & frameworks such as TOGAF, TBM, ITIL etc.
Experience with supporting functional and user acceptance testing
Preferred
ServiceNow certifications preferred (CSA, CIS - Data Foundations CMDB and CSDM, Service Mapping)
ServiceNow Automated Test Framework Micro-CertificationExperience supporting
enterprise-scale ServiceNow implementations
Experience partnering with
enterprise architecture and cross functional teams
Additional Requirements
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
EOE, including Disability/veterans
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
We are seeking an
Enterprise Portfolio Senior Business Analyst
with strong
Enterprise Architecture Portfolio Management (APM)
experience. This role supports the
implementation, operationalization, and ongoing optimization
of Application, Technology, Services portfolio with a focus on
CSDM-aligned architecture
, accurate application and service modeling, using
Service Mapping
.The ideal candidate has a strong understanding of
ServiceNow data models
, can translate
business and architectural requirements into platform-ready specifications
, and partners closely with
enterprise architecture, platform, operations, & business teams
to drive portfolio-level outcomes.
Role Objectives
Act as a
technical liaison
between business stakeholders, enterprise architecture, and ServiceNow platform teams for Enterprise Architecture initiatives
Gather, analyze, and document
business, architectural, and data requirements
related to application, technology & services lifecycle management, rationalization, and service visibilitySupport the configuration and use of
ServiceNow APM
, including application records, lifecycle states, and rationalization frameworks, by providing clear requirements and validation criteria
Maintain & support
CSDM-aligned data models
, ensuring models are understood, documented, and adopted
Partner with platform and operations teams, ensuring application and service data supports APM reporting and decision-makingFacilitate the modeling and maintenance of
Business Services and Service Offerings
, aligning applications and infrastructure to business-facing services
Develop and maintain
process documentation, data definitions, and reporting requirements
to support EA governance.
Qualifications and Skills
Experience working in a
ServiceNow APM- or CMDB-focused role
, such as Enterprise Portfolio Analyst, Platform Analyst, Architecture Analyst, or Solution Analyst
Strong experience with
CSDM concepts and implementation
, including application, technical service, and business service modelingExperience working with
ServiceNow Discovery and/or Service Mapping
from a requirements, data, or governance perspective
Experience with Technology product model management (or Software/Hardware product model concepts)
Experience defining or supporting
Business Services and Service Offerings
Strong understanding of CSDM/
CMDB architecture, data quality principles, and governance practices
Ability to translate
technical and architectural concepts into business-relevant language
, and vice versa
Working knowledge of general
ServiceNow platform capabilities
, sufficient to collaborate effectively with developers and administrators
Experience with aligning tools based on industry standards & frameworks such as TOGAF, TBM, ITIL etc.
Experience with supporting functional and user acceptance testing
Preferred
ServiceNow certifications preferred (CSA, CIS - Data Foundations CMDB and CSDM, Service Mapping)
ServiceNow Automated Test Framework Micro-CertificationExperience supporting
enterprise-scale ServiceNow implementations
Experience partnering with
enterprise architecture and cross functional teams
Additional Requirements
SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
EOE, including Disability/veterans