Outsource Disbursement Lead
Lereta Llc, Pomona, CA, United States
901 Corporate Center Dr
Pomona, CA 91768, USA
Description The Outsource Disbursement Lead assists the supervisor in planning and directing the daily workflow within the Outsource Disbursement Team. The role maneuvers successfully through all systems including Mainframe, TTS, and lender servicing systems, and is able to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. The role successfully manages individual pipeline supporting the Supervisor as necessary, while adhering to lender’s Service Level Agreement and ELD’s without compromise and with limited supervision.
Tax Procurement and Payments
Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Researches managing/processing open items such as missing payments, misapplied payments, and lost payments without supervision and with the ability to determine penalties
Interprets agency payment guidelines including special payment instructions
Audits lender payees and determine if any corrections are required
Submits payee corrections timely
Identifies incorrect reporting from business partner and obtain correct information to resolve research timely
Interprets payment histories, loan conditions, notes
Follows agency guidelines and special processing instructions
Builds Tax Lines as needed utilizing the TED table
Validates lender payees prior to making disbursements
Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
Completes all required processing on exception reports within SLA
Balances all disbursements prior to end of day and submit all payment back daily
Trains others on all aspects of Tax Escrow Processing
Workflow Management
Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
Prepares production/statistical reports to mortgage lenders and direct supervisors
Notifies Leadership when overtime or assistance is needed
Ensures no items go out of standard or miss any SLA’s
Assists with special projects as supervisor and team lead deem necessary
Provides backup assistance to team lead as necessary
Demonstrates advanced knowledge of Lender Business Rules with the ability to manage multiple priorities
Customer Service
Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA’s
Maintains positive working relationships with both internal and external business partners
Notifies business partners of reporting errors in a clear concise manner.
Communicates new lender requests to management
Quality Control
Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Disbursement Team standards are met. Communicates issues professionally and includes recommended solutions
Prepares production/statistical reports as applicable
Maintains the required quality scores consistently
This position will perform other duties as assigned based on the needs of the department.
Salary range: $18.02 - $24.00
Core Competencies:
Must be a team player and have the ability to work in a team environment
Must possess effective communication skills, both written and verbal
Must be able to work in a fast paced environment
Ability to work under time constraints and meet high priority deadlines to ensure task is processed with expected completion data
Required Education and Experience
High School Diploma or equivalent
Experience in Microsoft Excel, Microsoft Word and Microsoft Access
Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems
Minimum of 3 – 5 years in Tax Service and/or loan service experience or 12 – 18 months experience as an Outsource Disbursement Processor III
Must be able to type 60 wpm
Must be able to use 10 key by touch; 9k or above with 98% accuracy
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Description The Outsource Disbursement Lead assists the supervisor in planning and directing the daily workflow within the Outsource Disbursement Team. The role maneuvers successfully through all systems including Mainframe, TTS, and lender servicing systems, and is able to advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met. The role successfully manages individual pipeline supporting the Supervisor as necessary, while adhering to lender’s Service Level Agreement and ELD’s without compromise and with limited supervision.
Tax Procurement and Payments
Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Researches managing/processing open items such as missing payments, misapplied payments, and lost payments without supervision and with the ability to determine penalties
Interprets agency payment guidelines including special payment instructions
Audits lender payees and determine if any corrections are required
Submits payee corrections timely
Identifies incorrect reporting from business partner and obtain correct information to resolve research timely
Interprets payment histories, loan conditions, notes
Follows agency guidelines and special processing instructions
Builds Tax Lines as needed utilizing the TED table
Validates lender payees prior to making disbursements
Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
Completes all required processing on exception reports within SLA
Balances all disbursements prior to end of day and submit all payment back daily
Trains others on all aspects of Tax Escrow Processing
Workflow Management
Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
Prepares production/statistical reports to mortgage lenders and direct supervisors
Notifies Leadership when overtime or assistance is needed
Ensures no items go out of standard or miss any SLA’s
Assists with special projects as supervisor and team lead deem necessary
Provides backup assistance to team lead as necessary
Demonstrates advanced knowledge of Lender Business Rules with the ability to manage multiple priorities
Customer Service
Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner within the required SLA’s
Maintains positive working relationships with both internal and external business partners
Notifies business partners of reporting errors in a clear concise manner.
Communicates new lender requests to management
Quality Control
Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Disbursement Team standards are met. Communicates issues professionally and includes recommended solutions
Prepares production/statistical reports as applicable
Maintains the required quality scores consistently
This position will perform other duties as assigned based on the needs of the department.
Salary range: $18.02 - $24.00
Core Competencies:
Must be a team player and have the ability to work in a team environment
Must possess effective communication skills, both written and verbal
Must be able to work in a fast paced environment
Ability to work under time constraints and meet high priority deadlines to ensure task is processed with expected completion data
Required Education and Experience
High School Diploma or equivalent
Experience in Microsoft Excel, Microsoft Word and Microsoft Access
Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems
Minimum of 3 – 5 years in Tax Service and/or loan service experience or 12 – 18 months experience as an Outsource Disbursement Processor III
Must be able to type 60 wpm
Must be able to use 10 key by touch; 9k or above with 98% accuracy
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr