TECHNICAL EXCELLENCE LEAD
Compass Group, North America, Charlotte, NC, United States
Waveguide
Salary:
$90,000-$105,000
Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.
Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients' technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients' side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.
At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients' needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we're only as good as our people.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients' most challenging questions.
Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.
Job Summary
Position Overview
Waveguide's hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement - the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients' unique culture back to each attendee at all meetings and events.
H
ospitality - Always listening
E
xcellence - Always improving
R
esilience - Always flexible
O
wnership - Always trusted
That's where the Technical Excellence Lead comes in. The Lead's main role is to provide technology leadership and oversight to their contract and its locations. Leads are by nature managing the unique components of the service, not the people delivering the service. The Technical Excellence Lead's responsibility is to ensure the onsite delivery of technology standards, preventative maintenance routines, and break fix project management. Their main focus will be technology uptime in order to instill confidence in the client employees that the technology will maximize engagement in their meetings, every time.
The Technical Excellence Lead will report to either the Technology Hospitality Manager or the Technology Hospitality Director. They will not be responsible for managing personnel and will not have any direct reports.
Responsibilities
Develop data collection structure for preventative maintenance and equipment upkeep
Continually analyze data to identify trends or systemic concerns with integrated technology systems
Plan and execute the installation and configuration of AV equipment
Act as a technical escalation point when issues are experienced with AV and UC systems
Consult with team members and clients on complex technical event requirements
Create and manage structure to collect accurate records of installations, maintenance, and repairs
Stay up-to-date with the latest AV technologies and industry trends
Offer insights and recommendations for equipment refresh and upgrade
Manage and direct technical teams in execution of SOW
Coordinate with Technology Hospitality services teams globally
Act as the technical liaison to integrators and internal Waveguide resources
Provide project management and technical consultation
Manage AV installation and maintenance vendors
Prepare monthly reports
Maintain ticketing, logging, and asset management
Liaise with contractors and vendors
Document videoconferencing support
Provide consultation and education on presentation technology
Ensure troubleshooting and preventive maintenance documentation
Coordinate escalation of issues
Facilitate scheduled meetings
Maintain understanding of new technology
Schedule and attend client meetings as needed
Provide technical oversight to assist project teams with the deployment and verification of technology systems and associated infrastructure for new building construction and renovation projects
Take ownership of projects and the processes. Challenge ideas and find ways to improve work products and processes
Verify the deployment and proper functioning of technology systems at client locations and offsite staging facilities
Assist the project team with project delivery, including meeting preparation and participation, report writing, and general coordination
Provide regular project updates and reporting to owner. This will typically include lists of non-compliant items identifying relevant dates and responsible parties
Troubleshoot audiovisual and videoconferencing related technology
Required Core Competencies
Working knowledge of basic contract language and agreement structures
Ability to perform basic mathematics in a business environment
Ability to produce a forecast and operate within a designated budget
Ability to influence decisions by key client stakeholders using data and operational insights
Familiarity with event production roles and functions
Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control
Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Ability to absorb business data and translate into actions with designated business outcomes
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably to every situation
Preferred Qualifications
Working knowledge of:
Commercial construction projects and phases
Construction drawings
Ability to read and apply AV line drawings
Ability to offer operational insights during the design phase of AV construction projects
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
https://info.flclearinghouse.com/
Associates at Waveguide are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf
Applications are accepted on an ongoing basis.
Waveguide maintains a drugfree workplace.
Req ID: 1512385
Waveguide
XUE BAI
[[req_classification]]
Salary:
$90,000-$105,000
Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.
Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients' technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients' side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.
At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients' needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we're only as good as our people.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients' most challenging questions.
Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.
Job Summary
Position Overview
Waveguide's hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement - the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients' unique culture back to each attendee at all meetings and events.
H
ospitality - Always listening
E
xcellence - Always improving
R
esilience - Always flexible
O
wnership - Always trusted
That's where the Technical Excellence Lead comes in. The Lead's main role is to provide technology leadership and oversight to their contract and its locations. Leads are by nature managing the unique components of the service, not the people delivering the service. The Technical Excellence Lead's responsibility is to ensure the onsite delivery of technology standards, preventative maintenance routines, and break fix project management. Their main focus will be technology uptime in order to instill confidence in the client employees that the technology will maximize engagement in their meetings, every time.
The Technical Excellence Lead will report to either the Technology Hospitality Manager or the Technology Hospitality Director. They will not be responsible for managing personnel and will not have any direct reports.
Responsibilities
Develop data collection structure for preventative maintenance and equipment upkeep
Continually analyze data to identify trends or systemic concerns with integrated technology systems
Plan and execute the installation and configuration of AV equipment
Act as a technical escalation point when issues are experienced with AV and UC systems
Consult with team members and clients on complex technical event requirements
Create and manage structure to collect accurate records of installations, maintenance, and repairs
Stay up-to-date with the latest AV technologies and industry trends
Offer insights and recommendations for equipment refresh and upgrade
Manage and direct technical teams in execution of SOW
Coordinate with Technology Hospitality services teams globally
Act as the technical liaison to integrators and internal Waveguide resources
Provide project management and technical consultation
Manage AV installation and maintenance vendors
Prepare monthly reports
Maintain ticketing, logging, and asset management
Liaise with contractors and vendors
Document videoconferencing support
Provide consultation and education on presentation technology
Ensure troubleshooting and preventive maintenance documentation
Coordinate escalation of issues
Facilitate scheduled meetings
Maintain understanding of new technology
Schedule and attend client meetings as needed
Provide technical oversight to assist project teams with the deployment and verification of technology systems and associated infrastructure for new building construction and renovation projects
Take ownership of projects and the processes. Challenge ideas and find ways to improve work products and processes
Verify the deployment and proper functioning of technology systems at client locations and offsite staging facilities
Assist the project team with project delivery, including meeting preparation and participation, report writing, and general coordination
Provide regular project updates and reporting to owner. This will typically include lists of non-compliant items identifying relevant dates and responsible parties
Troubleshoot audiovisual and videoconferencing related technology
Required Core Competencies
Working knowledge of basic contract language and agreement structures
Ability to perform basic mathematics in a business environment
Ability to produce a forecast and operate within a designated budget
Ability to influence decisions by key client stakeholders using data and operational insights
Familiarity with event production roles and functions
Strong understanding of commercial/institutional technology applications and operations, including audio systems, video display technology, unified communications, digital signage, networked signal distribution and complex automation and control
Significant experience with commercial/institutional building design and construction, including understanding of common building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Ability to absorb business data and translate into actions with designated business outcomes
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably to every situation
Preferred Qualifications
Working knowledge of:
Commercial construction projects and phases
Construction drawings
Ability to read and apply AV line drawings
Ability to offer operational insights during the design phase of AV construction projects
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
https://info.flclearinghouse.com/
Associates at Waveguide are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf) or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf
Applications are accepted on an ongoing basis.
Waveguide maintains a drugfree workplace.
Req ID: 1512385
Waveguide
XUE BAI
[[req_classification]]