Inside Sales/Customer Service
KAD Staffing, Mt. Pleasant, SC, United States
Inside Sales / Customer Service Representative
Responsibilities: Serve as a point of contract for customers Respond to customer inquiries via phone & email, providing timely and accurate information Prepare & issue quotes, ensuring all required technical and commercial details are collected and correct. Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup. Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct. Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them. Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements. Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed. Support new setup processes by providing complete customer data and collaborating with engineering when required. Maintain accurate customer records, pricing updates, and documentation according to company standards. Coordinate with shipping/logistics to ensure on time delivery and communicate any delays or changes to customers. Develop strong relationships with customers to enhance satisfaction and promote repeat business. Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.
Qualifications:
Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data. Strong understanding of order to cash processes, including quoting, order entry, material availability checks, and shipment coordination. Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints. Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams. Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.
Direct Hire
$55-$70K
Responsibilities: Serve as a point of contract for customers Respond to customer inquiries via phone & email, providing timely and accurate information Prepare & issue quotes, ensuring all required technical and commercial details are collected and correct. Coordinate internally with engineering, manufacturing, and quality to gather information needed for accurate quotes or order setup. Enter customer orders into the ERP system, ensuring part numbers, revisions, pricing, quantities, and ship dates are correct. Review purchase orders for discrepancies (e.g., conflicting prints vs. PO details) and work with customers and internal teams to resolve them. Track open quotes and orders, following up with customers to confirm demand, provide updates, and clarify requirements. Communicate engineering exceptions, missing information, or special processing requirements clearly to customers and document as needed. Support new setup processes by providing complete customer data and collaborating with engineering when required. Maintain accurate customer records, pricing updates, and documentation according to company standards. Coordinate with shipping/logistics to ensure on time delivery and communicate any delays or changes to customers. Develop strong relationships with customers to enhance satisfaction and promote repeat business. Collaborate with sales, quoting, and engineering staff to improve quoting accuracy and turnaround time.
Qualifications:
Proficiency with ERP/CRM systems for entering orders, tracking status, managing pricing, and maintaining customer data. Strong understanding of order to cash processes, including quoting, order entry, material availability checks, and shipment coordination. Ability to read and interpret basic customer documents such as purchase orders, part numbers, revisions, and (when applicable) engineering prints. Experience preparing customer quotations, including confirming specifications and coordinating with engineering or production teams. Solid product knowledge (or ability to learn quickly) related to materials, components, manufacturing capabilities, and lead times.
Direct Hire
$55-$70K