Patient Concierge Representative - Bilingual Spanish
A Smile 4 U, Alpharetta, GA, United States
Patient Concierge Representative | Entry Level | Bilingual Spanish (required)
Location:
Alpharetta, GA Job Type:
Full-Time Schedule:
Monday-Friday, 9:00 AM-6:00 PM Training Schedule (first two weeks): 8:00 AM-5:00 PM
About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time
Bilingual
Patient
Concierge Representative
to our growing team; who is passionate about helping others and thrives in a fast-paced environment.
A Smile 4U
is a privately owned dental practice with locations in
Cartersville ,
Dalton ,
Decatur ,
East Point , and
Hiram . We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
The ideal Candidate
Compassionate, detail-oriented, and adaptable
Comfortable in a fast-paced, team-driven office
Can-do attitude
Key Responsibilities
Answer incoming calls and emails promptly and professionally
Make daily outbound calls to schedule patient appointments per clinic protocols
Document all call interactions according to standard operating procedures
Assist in resolving customer complaints with the support of the Customer Service Manager
Enter new patient information into the practice management system
Update existing patient records
Required Qualifications
Bilingual in Spanish (required)
Previous customer service, call center experience is a plus
Strong interpersonal, communication and organizational skills
Customer service oriented with a professional demeanor
Reliable, organized and collaborative team player
Benefits
Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
Employee discount
Paid Time Off (PTO) and Paid Holidays
Opportunities for professional growth
Dental experience is highly preferred
Pay is based on experience Are you willing to consent to a background check including a criminal record check, employment, and education verification?
Alpharetta, GA Job Type:
Full-Time Schedule:
Monday-Friday, 9:00 AM-6:00 PM Training Schedule (first two weeks): 8:00 AM-5:00 PM
About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time
Bilingual
Patient
Concierge Representative
to our growing team; who is passionate about helping others and thrives in a fast-paced environment.
A Smile 4U
is a privately owned dental practice with locations in
Cartersville ,
Dalton ,
Decatur ,
East Point , and
Hiram . We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
The ideal Candidate
Compassionate, detail-oriented, and adaptable
Comfortable in a fast-paced, team-driven office
Can-do attitude
Key Responsibilities
Answer incoming calls and emails promptly and professionally
Make daily outbound calls to schedule patient appointments per clinic protocols
Document all call interactions according to standard operating procedures
Assist in resolving customer complaints with the support of the Customer Service Manager
Enter new patient information into the practice management system
Update existing patient records
Required Qualifications
Bilingual in Spanish (required)
Previous customer service, call center experience is a plus
Strong interpersonal, communication and organizational skills
Customer service oriented with a professional demeanor
Reliable, organized and collaborative team player
Benefits
Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
Employee discount
Paid Time Off (PTO) and Paid Holidays
Opportunities for professional growth
Dental experience is highly preferred
Pay is based on experience Are you willing to consent to a background check including a criminal record check, employment, and education verification?