Salesforce Technical Lead
Capgemini, Chicago, IL, United States
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location: Chicago, IL/Atlanta, GA/NYC, NY Job Description Job Responsibilities
Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem
Define current and future state architecture including data models integrations security and scalability patterns
Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management
Translate business requirements into scalable secure and high performance technical designs
Provide hands on leadership in Apex LWC Flows integrations and configuration
Set and enforce coding standards best practices and governance models
Review solution designs code and deployments to ensure quality and maintainability
Mentor and guide onshore and offshore Salesforce developers
Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations
Design and implement high volume real time customer service solutions
Drive performance optimization governor limit management and security controls
Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns
Ensure seamless data flow across CRM telephony analytics and downstream systems
Qualifications
12 years of overall IT experience with 8 years on Salesforce platform
Strong hands on experience with
Apex Triggers Batch Apex
Chat CTI
Flows Security Model Data Modeling
Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs
Solid understanding of integration architectures CTI Omni Channel and call center platforms
Experience working in AgileScrum delivery models
Excellent communication leadership and stakeholder management skills
The base compensation range for this role in the posted location is
:$ 115000 to $139992
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
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Location: Chicago, IL/Atlanta, GA/NYC, NY Job Description Job Responsibilities
Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem
Define current and future state architecture including data models integrations security and scalability patterns
Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management
Translate business requirements into scalable secure and high performance technical designs
Provide hands on leadership in Apex LWC Flows integrations and configuration
Set and enforce coding standards best practices and governance models
Review solution designs code and deployments to ensure quality and maintainability
Mentor and guide onshore and offshore Salesforce developers
Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations
Design and implement high volume real time customer service solutions
Drive performance optimization governor limit management and security controls
Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns
Ensure seamless data flow across CRM telephony analytics and downstream systems
Qualifications
12 years of overall IT experience with 8 years on Salesforce platform
Strong hands on experience with
Apex Triggers Batch Apex
Chat CTI
Flows Security Model Data Modeling
Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs
Solid understanding of integration architectures CTI Omni Channel and call center platforms
Experience working in AgileScrum delivery models
Excellent communication leadership and stakeholder management skills
The base compensation range for this role in the posted location is
:$ 115000 to $139992
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non‑negotiable benefits package to all regular, full‑time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
#J-18808-Ljbffr