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Provide quality service Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Education\n","descriptionText","Customer Service Representative III Sentara Healthcare Sales & Business Development Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibility, claim payment issues, or patient scheduling, referral, or billing issues. Provide quality service Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Education","shortDescription","Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibil...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Virginia Beach, VA, United States, 23450","city","Virginia Beach","state","VA","country","United States","postal_code","23450","companyName","Sentara Healthcare","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=B10F36A368AFFB07097E91979B384782&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=9455854F46AD0E9805E5DD2BFD49CB57","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Sentara Healthcare","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2911910835-customer-service-representative-iii","strippedDescription","parsedLocation",{"_452":484,"_485":199,"_486":199,"_454":455,"_456":457,"_458":459,"_460":461},"Virginia Beach, VA, United States","street1","street2","displayPublishedAt","5 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Sentara+Healthcare","searchLocationPath","/jobs?location=Virginia+Beach%2C+VA%2C+United+States","searchTitlePath","/jobs?keyword=Customer+Service+Representative+III","featuredCompany",{"_431":500,"_15":501,"_502":434,"_76":503,"_504":505,"_248":506,"_448":507,"_508":-5,"_509":-5,"_510":-5,"_511":512,"_513":514,"_515":516,"_470":503,"_478":517,"_472":518},8752,"Newsday Media Group","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[523,537,553,564,582],{"_435":434,"_439":524,"_470":471,"_462":525,"_248":526,"_446":527,"_433":434,"_113":528,"_437":199,"_438":199,"_472":471,"_448":199,"_449":529,"_431":531,"_473":532,"_436":129,"_487":533,"_478":534,"_489":528,"_490":484,"_492":535,"_494":495,"_496":536},["D",1772978400000],"Sentara Health","Overview\nSentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift.

Position Location: This is a remote position however, candidates must reside in Virginia Beach and its surroundings. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00 AM to 5:30 PM.

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Location & Shift\nCity/State: Virginia Beach, VA

Work Shift: First (Days)

Education

High school diploma or equivalent (Required)

Experience

Two years of customer service experience (Required)

Previous data entry experience (Required)

Prior scheduling experience (Required)

Experience in a high-volume call center (Preferred)

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence\nSentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health Equal Opportunity Employer\nSentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Additional\nIn support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

#J-18808-Ljbffr\n","Overview\nSentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift.

Po...","Customer Service Representative",[530],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2820665235"],"Work at Sentara Health","14 days ago","/jobs/2820665235-customer-service-representative","/jobs?keyword=Sentara+Health","/jobs?keyword=Customer+Service+Representative",{"_435":434,"_439":538,"_470":471,"_462":463,"_248":539,"_446":540,"_433":434,"_113":541,"_437":199,"_438":199,"_472":471,"_448":199,"_449":542,"_431":547,"_473":474,"_436":132,"_487":548,"_478":549,"_489":541,"_490":550,"_492":493,"_494":551,"_496":552},["D",1773691200000],"Customer Service Representative\nSentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status\nFull-time, Day Shift

Position Location\nThis is a remote position; however, candidates must reside in Virginia Beach or Charlottesville. You must be able to travel on-site if you have connectivity issues.

Standard Working Hours\nMust be able to work between the hours of 8:00 AM to 4:30 PM.

The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

High school diploma or equivalent Required

Experience

Two years of customer service experience required

Previous data entry experience required

Prior scheduling experience required

Experience in a high-volume call center preferred

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

#J-18808-Ljbffr\n","Customer Service Representative\nSentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status\nFu...","Customer Service Rep",[543],{"_458":459,"_454":544,"_452":545,"_456":457,"_460":546},"Charlottesville","Charlottesville, VA, United States, 22904","22904",["B","2903945954"],"6 days ago","/jobs/2903945954-customer-service-rep","Charlottesville, VA, United States","/jobs?location=Charlottesville%2C+VA%2C+United+States","/jobs?keyword=Customer+Service+Rep",{"_435":434,"_439":554,"_470":471,"_462":463,"_248":555,"_446":556,"_433":434,"_113":541,"_437":199,"_438":199,"_472":471,"_448":199,"_449":557,"_431":561,"_473":474,"_436":132,"_487":562,"_478":563,"_489":541,"_490":550,"_492":493,"_494":551,"_496":552},["D",1774141200000],"Customer Service Representative

Charlottesville, VA\nFirst (Days)\nSentara Health is currently seeking a full-time remote Customer Service Representative.\nPosition Status: Full-time, Day Shift\nPosition Location: This is a remote position; however, candidates must reside in Virginia Beach or Charlottesville. You must be able to travel on-site if you have connectivity issues.\nStandard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PM\nThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.\nEducation

High school diploma or equivalent Required\nExperience

Two years of customer service experience required\nPrevious data entry experience required\nPrior scheduling experience required\nExperience in a high-volume call center preferred\nBenefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans\nAdoption, Fertility and Surrogacy Reimbursement up to $10,000\nPaid Time Off and Sick Leave\nPaid Parental & Family Caregiver Leave\nEmergency Backup Care\nLong-Term, Short-Term Disability, and Critical Illness plans\nLife Insurance\n401k/403B with Employer Match\nTuition Assistance

$5,250/year and discounted educational opportunities through Guild Education\nStudent Debt Pay Down

$10,000\nReimbursement for certifications and free access to complete CEUs and professional development\nPet Insurance\nLegal Resources Plan\nColleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.\nSentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.\nIn support of our mission \"to improve health every day,\" this is a tobacco-free environment.\nFor positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

","Customer Service Representative

Charlottesville, VA\nFirst (Days)\nSentara Health is currently seeking a full-time remote Customer Service R...",[558],{"_458":459,"_454":544,"_452":559,"_456":457,"_460":560},"Charlottesville, VA, United States, 22902","22902",["B","2966039952"],"1 days ago","/jobs/2966039952-customer-service-rep",{"_435":434,"_439":565,"_470":471,"_462":566,"_248":567,"_446":568,"_433":434,"_113":528,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":575,"_473":576,"_436":129,"_487":577,"_478":578,"_489":528,"_490":579,"_492":580,"_494":581,"_496":536},["D",1773457200000],"National Healthcare Solutions, Inc.","Customer Service Representative

As a Customer Service Representative, you will play a pivotal role in ensuring the satisfaction of our customers by responding to their inquiries, resolving issues, and providing information through inbound telephone communication. Your primary responsibility will be to manage incoming customer service calls professionally, ensuring that each customer's needs are addressed effectively and efficiently.\nEssential Duties and Responsibilities

The essential functions include, but are not limited to the following:\nCommunicate and provide service to preferred providers in order to build positive supporting relationships.\nAssists members, providers and healthcare providers with benefit inquiries, referral prior authorizations status and eligibility via inbound telephone calls.\nResearch and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustments.\nMaintain and submit thorough and organized records of all interactions, inquiries, and resolutions in the customer service email alias.\nFollows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.\nStay updated on company policies, procedures, and compliance regulations in the healthcare and insurance industry.\nProvides clear articulate communication to accurately describe our services to members/providers and collect information.\nHandles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.\nCollaborate with other customer service representatives and departments to address complex member issues and improve overall client and member experience.\nPerforms any other duties that may be requested by supervisor or management.\nMinimum Qualifications (Knowledge, Skills, and Abilities)

High School Diploma or equivalent required.\n1-2 years' experience in the insurance industry required.\nGood verbal and written communication skills\nThis position requires a person who has an inherent service orientation, who can remain calm and clearly communicate tactfully, both externally and internally\nStrong Knowledge of commonly used concepts, practices, and procedures with the insurance field.\nSupervisory Responsibilities

None\nWork Environment

The noise level in the work environment is usually low to moderate.\nPhysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.\nTravel Requirements

None\nNote

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise.\nThe Company complies with employment regulations as they apply to the location of service.

","Customer Service Representative

As a Customer Service Representative, you will play a pivotal role in ensuring the satisfaction of our cus...",[570],{"_458":459,"_454":571,"_452":572,"_456":573,"_460":574},"El Paso","El Paso, TX, United States, 79901","TX","79901",["B","2876155209"],"Work at National Healthcare Solutions, Inc.","9 days ago","/jobs/2876155209-customer-service-representative","El Paso, TX, United States","/jobs?keyword=National+Healthcare+Solutions%2C+Inc.","/jobs?location=El+Paso%2C+TX%2C+United+States",{"_435":434,"_439":583,"_470":471,"_462":584,"_248":585,"_446":568,"_433":434,"_113":528,"_437":199,"_438":199,"_472":471,"_448":199,"_449":586,"_431":590,"_473":591,"_436":129,"_487":592,"_478":593,"_489":528,"_490":579,"_492":594,"_494":581,"_496":536},["D",1773500400000],"National Health Care Solutions","Customer Service Representative

As a Customer Service Representative, you will play a pivotal role in ensuring the satisfaction of our customers by responding to their inquiries, resolving issues, and providing information through inbound telephone communication. Your primary responsibility will be to manage incoming customer service calls professionally, ensuring that each customer's needs are addressed effectively and efficiently.\nEssential Duties and Responsibilities

The essential functions include, but are not limited to the following:\nCommunicate and provide service to preferred providers in order to build positive supporting relationships.\nAssists members, providers and healthcare providers with benefit inquiries, referral prior authorizations status and eligibility via inbound telephone calls.\nResearch and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustments.\nMaintain and submit thorough and organized records of all interactions, inquiries, and resolutions in the customer service email alias.\nFollows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.\nStay updated on company policies, procedures, and compliance regulations in the healthcare and insurance industry.\nProvides clear articulate communication to accurately describe our services to members/providers and collect information.\nHandles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.\nCollaborate with other customer service representatives and departments to address complex member issues and improve overall client and member experience.\nPerforms any other duties that may be requested by supervisor or management.\nMinimum Qualifications (Knowledge, Skills, and Abilities)

High School Diploma or equivalent required.\n1-2 years' experience in the insurance industry required.\nGood verbal and written communication skills\nThis position requires a person who has an inherent service orientation, who can remain calm and clearly communicate tactfully, both externally and internally\nStrong Knowledge of commonly used concepts, practices, and procedures with the insurance field.\nSupervisory Responsibilities

None\nWork Environment

The noise level in the work environment is usually low to moderate.\nPhysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.\nTravel Requirements

None\nNote

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise.\nThe Company complies with employment regulations as they apply to the location of service.\n",[587],{"_458":459,"_454":571,"_452":588,"_456":573,"_460":589},"El Paso, TX, United States, 88568","88568",["B","2881943481"],"Work at National Health Care Solutions","8 days ago","/jobs/2881943481-customer-service-representative","/jobs?keyword=National+Health+Care+Solutions","actionData","errors"]