Integrated Payments Specialist
Point of Rental, Fort Worth, TX, United States
Integrated Payments Specialist
Point Of Rental (POR) is seeking a dynamic and detail-oriented Integrated Payments Specialist to join our team. In this role, you will act as a key operational arm of our Integrated Payments initiativeensuring POR customers successfully adopt and implement our payments platform. You will drive engagement by making outbound calls to customers, coordinating technical onboarding tasks, and managing follow-through for larger projects. This position requires someone who is proactive, fluent in English, comfortable navigating ambiguity, and able to collaborate across teams and with third-party partners like GPI and Stripe. Core Job Functions
SDR / Scheduling Initial customer outreach and scheduling for payment adoption Make 2040 outbound calls daily to existing customers (e.g., unintegrated, not processing ACH, enrolled but inactive) Set and confirm appointments with Payments Account Managers (AMs) Follow up with customers on: ACH enrollment status Consumer Portal implementations Log all interactions in Salesforce Send follow-up communications and manage touchpoints via Gmail and Google Sheets Payments Coordination Work with partners to address credential, hardware, and implementation issues Partner with GPI and Stripe to: Request and organize credentials for payment processing Identify and manage hardware needs at customer locations Coordinate new location onboarding Track credential issues and escalate when needed Collaborate with internal POR teams to ensure accurate and timely customer enablement Payments Project Lead execution for large or complex customer rollouts Coordinate implementation timelines across customer teams and payment providers Ensure successful credential setup, training, and go-lives for multi-location businesses Drive stakeholder alignment, follow-up tasks, and change management Serve as a liaison between customers, Payments AMs, and partners throughout onboarding Payments Retention Handle all inbound requests for rate reviews and contract adjustments to support long-term customer retention Manage all inbound customer requests and inquiries regarding payment processing rates and contract terms. Analyze customer transaction data in Google Sheets and Stripe/GPI portals to prepare internal rate review proposals. Coordinate internal review and approval of rate adjustments with Payments Management and Finance teams. Communicate approved rate review outcomes and any necessary contract amendments clearly and professionally to the customer. Log all rate review interactions, documentation, and final decisions in Salesforce for audit and retention tracking. Tools You'll Use Salesforce for CRM and activity tracking Gmail for customer and partner communication Google Sheets for credential tracking, appointment logs, and project progress Stripe / GPI portals for credential lookup and resolution (as needed) What We're Looking For Fluent spoken and written English Energetic and confident phone presence; professional email communication Self-starter with the ability to prioritize and problem-solve independently 12 years of experience in sales, sales support, customer service, or SaaS operations preferred Strong familiarity with Salesforce, Gmail, and Google Sheets Must be available during U.S. Central Standard Time (CST) business hours Performance Expectations (KPIs) Outbound calls per day Appointments scheduled with Payments AMs Customers implemented and active Credential/issue resolution time Customer go-lives completed Time to value from first touchpoint to processing launch Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). 100% Remote Work Environment. The base salary for this position is $50,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
Point Of Rental (POR) is seeking a dynamic and detail-oriented Integrated Payments Specialist to join our team. In this role, you will act as a key operational arm of our Integrated Payments initiativeensuring POR customers successfully adopt and implement our payments platform. You will drive engagement by making outbound calls to customers, coordinating technical onboarding tasks, and managing follow-through for larger projects. This position requires someone who is proactive, fluent in English, comfortable navigating ambiguity, and able to collaborate across teams and with third-party partners like GPI and Stripe. Core Job Functions
SDR / Scheduling Initial customer outreach and scheduling for payment adoption Make 2040 outbound calls daily to existing customers (e.g., unintegrated, not processing ACH, enrolled but inactive) Set and confirm appointments with Payments Account Managers (AMs) Follow up with customers on: ACH enrollment status Consumer Portal implementations Log all interactions in Salesforce Send follow-up communications and manage touchpoints via Gmail and Google Sheets Payments Coordination Work with partners to address credential, hardware, and implementation issues Partner with GPI and Stripe to: Request and organize credentials for payment processing Identify and manage hardware needs at customer locations Coordinate new location onboarding Track credential issues and escalate when needed Collaborate with internal POR teams to ensure accurate and timely customer enablement Payments Project Lead execution for large or complex customer rollouts Coordinate implementation timelines across customer teams and payment providers Ensure successful credential setup, training, and go-lives for multi-location businesses Drive stakeholder alignment, follow-up tasks, and change management Serve as a liaison between customers, Payments AMs, and partners throughout onboarding Payments Retention Handle all inbound requests for rate reviews and contract adjustments to support long-term customer retention Manage all inbound customer requests and inquiries regarding payment processing rates and contract terms. Analyze customer transaction data in Google Sheets and Stripe/GPI portals to prepare internal rate review proposals. Coordinate internal review and approval of rate adjustments with Payments Management and Finance teams. Communicate approved rate review outcomes and any necessary contract amendments clearly and professionally to the customer. Log all rate review interactions, documentation, and final decisions in Salesforce for audit and retention tracking. Tools You'll Use Salesforce for CRM and activity tracking Gmail for customer and partner communication Google Sheets for credential tracking, appointment logs, and project progress Stripe / GPI portals for credential lookup and resolution (as needed) What We're Looking For Fluent spoken and written English Energetic and confident phone presence; professional email communication Self-starter with the ability to prioritize and problem-solve independently 12 years of experience in sales, sales support, customer service, or SaaS operations preferred Strong familiarity with Salesforce, Gmail, and Google Sheets Must be available during U.S. Central Standard Time (CST) business hours Performance Expectations (KPIs) Outbound calls per day Appointments scheduled with Payments AMs Customers implemented and active Credential/issue resolution time Customer go-lives completed Time to value from first touchpoint to processing launch Job Type: Full-Time, Exempt. Base Salary + Commission + Benefits (Medical/Dental/Vision) + 120 Hours PTO + 100% 401(k) Matching (Up to 4%). 100% Remote Work Environment. The base salary for this position is $50,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.