Insurance Account Handler
NACBA, New York, NY, United States
The role of the
Account Handler
is to provide
office-based
support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The
Account Handler
is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
Ensure the smooth running of assigned portfolio on a day-to-day basis
Achieve agreed retention rates
Achieve cross selling and referral targets
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro‑active manner
Resolve any identified discrepancies in provider documentation before sending to clients
Maintain client records and data in line with our systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
Essential Criteria - must be clearly demonstrated on CV
Background in Insurance
- Either at an Insurer or Broker
Background in
Customer Service/Sales
Also, Essential
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective team working skills
Influencing and negotiation skills
Oral and written communication skills
Commercial awareness
Willingness to learn
Resilience, to enable you to deal with problems and constructive criticism
Benefits
Holiday entitlement of 26 days plus bank holidays increasing with length of service
Opportunity to progress your career across the entire Ardonagh family
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group
So, what are you waiting for? Apply today and one of our team will be in touch.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
#J-18808-Ljbffr
Account Handler
is to provide
office-based
support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The
Account Handler
is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
Ensure the smooth running of assigned portfolio on a day-to-day basis
Achieve agreed retention rates
Achieve cross selling and referral targets
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a pro‑active manner
Resolve any identified discrepancies in provider documentation before sending to clients
Maintain client records and data in line with our systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
Essential Criteria - must be clearly demonstrated on CV
Background in Insurance
- Either at an Insurer or Broker
Background in
Customer Service/Sales
Also, Essential
Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective team working skills
Influencing and negotiation skills
Oral and written communication skills
Commercial awareness
Willingness to learn
Resilience, to enable you to deal with problems and constructive criticism
Benefits
Holiday entitlement of 26 days plus bank holidays increasing with length of service
Opportunity to progress your career across the entire Ardonagh family
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group
So, what are you waiting for? Apply today and one of our team will be in touch.
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
#J-18808-Ljbffr