Director, Implementation & Onboarding

A technology company based in San Francisco seeks a seasoned customer success leader for its Implementation team. This role involves coaching a team, resolving customer escalations, and collaborating with various teams to enhance the onboarding experience. The ideal candidate will have over 5 years of SaaS experience and proven leadership skills, with a focus on improving metrics and ensuring customer satisfaction. This position offers a competitive salary and benefits package. #J-18808-Ljbffr