Business Analyst (Customer Relationship Manager)(With Qualtrics XMDiscover)
Concord IT Systems, Alpharetta, GA, United States
Title: Business Analyst (Customer Relationship Manager)(With Qualtrics XMDiscover)
Location Alpharetta, GA (Day One Onsite) after 6 months.
Duration: 6+ months
Minimum Exp :10+
Job Description: • Serve as the long-term customer relationship manager and product expert to mature, renew, and expand
Qualtrics XMDiscover
programs throughout the life of the partnership • Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution. • Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. • Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings. • Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations. • Develop and implement
Qualtrics XMDiscover XM
methodologies across a variety of use cases and industry verticals • Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation • Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap • Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers • Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses • Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Desired qualification: • Bachelor's degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role • Track record of success in building customer relationships at multiple levels of a clients' organization • Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs • Technical understanding of data integrations • Experience with data analytics & visualizations • Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices • Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter • Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction • Ability to properly explain technical tasks to non-technical stakeholders
Location Alpharetta, GA (Day One Onsite) after 6 months.
Duration: 6+ months
Minimum Exp :10+
Job Description: • Serve as the long-term customer relationship manager and product expert to mature, renew, and expand
Qualtrics XMDiscover
programs throughout the life of the partnership • Work with customers to define and document stakeholder's business requirements, understand key business challenges and develop the customer's vision into a value-based solution. • Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. • Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings. • Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations. • Develop and implement
Qualtrics XMDiscover XM
methodologies across a variety of use cases and industry verticals • Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation • Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap • Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers • Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses • Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Desired qualification: • Bachelor's degree with 4-8 years of experience in a management consulting, CX, CS or technical account management role • Track record of success in building customer relationships at multiple levels of a clients' organization • Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature Customer facing programs • Technical understanding of data integrations • Experience with data analytics & visualizations • Strong communication skills including written, analytical, presentation and verbal with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices • Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter • Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction • Ability to properly explain technical tasks to non-technical stakeholders