SENIOR CLERICAL SPECIALIST - 64006650
State of Florida, Fort Myers, FL, United States
Overview
This is a Senior Clerical Specialist position which provides direct customer service for the Environmental Health division. This position will be assigned to the Lehigh office and will be the lead worker at this location.
Responsible for Clerical Duties, But Not Limited To
Answers incoming phone calls in a professional manner
Sends, receives, and distributes faxes
Receives and reviews permit applications from clients
Performs data entry of permit applications
Assists clients by answering questions and directing them to a subject matter expert when appropriate
Makes photocopies and scans
Files paperwork
Requests utility flagging service prior to underground work commencement
Assists with outgoing mail including Certified and FedEx
Prepares correspondence
Performs quality control by monitoring applications, inspections, and investigations and updates computer records accordingly
Performs work related to nuisance complaints
Monitors and responds to individual emails and emails assigned to the department’s shared mailbox within 48 hours
Emails issued permits to customers
Processes applications submitted by email and online through Environmental Health’s online portal
Assists with Facilities Programs as needed
Responsible for Cashier Duties, Including, But Not Limited To
Collects payments from clients
Issues receipts to clients
Balances and closes cash drawer
Lead Worker Responsibilities at the Lehigh Acres Office
Location Key Holder: Keeps keys for inspectors and staff and logs them
Monitors and maintains office supplies and equipment
Keeps detailed records of cash reports
Ensures all cash documents are kept confidential
Ensures proper disposal of cash documents per procedures
Assists with training and leading staff
Keeps the location organized and daily operations running smoothly
Performs other duties as assigned.
Required Knowledge, Skills, And Abilities
Knowledge of office principles, practices & procedures related to Environmental Health
Knowledge of correct spelling, punctuation & grammar usage
Knowledge of standard business formats & styles for letters & business forms
Knowledge of techniques for effectively dealing with people
Knowledge of filing practices and ability to organize and maintain a diversified filing system
Knowledge of techniques for answering telephone calls in a courteous and efficient manner
Knowledge of basic arithmetic
Knowledge & ability to utilize problem‑solving techniques
Skill in operating a personal computer and using Microsoft Office Suite (Word, Excel, Outlook)
Ability to maintain a cash drawer, count change, write receipts, and reconcile cash on hand with daily receipts
Ability to operate general office equipment (printer, copier, adding machine)
Ability to follow office procedures & practices and read procedures
Ability to plan, organize & coordinate work assignments & communicate effectively verbally and in writing
Ability to establish & maintain effective working relationships with others
Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
Ability to prioritize individual workload
Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
Ability to frequently use telephone, computer, copier, and small hand tools (e.g., stapler, scissors)
Ability to work with occasional loud noises or disruptions
Ability to locate information that is listed alphabetically & numerically
Ability to follow instructions
Ability to review data for accuracy & completeness
Ability to work independently or with minimal supervision
Minimum Qualifications
Customer Service experience
Licensure / Registration / Certification Requirements N/A
Other Job–Related Requirements for This Position
May be required to work before, during, and/or after normal hours in emergencies (e.g., Red Cross shelters, disaster response)
Authorized to transport confidential information outside the department’s facilities per DOHP‑50‑10
Selected immunizations or titers and/or periodic tuberculosis screening may be recommended
Must possess a valid Driver’s License and have a motor vehicle to carry out duties
Must abide by all state and federal laws, rules, and DOH policies and procedures
Position is classified as sensitive; background screening is a condition of employment
Working Hours (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) May be required to work additional hours as needed. This is an in‑office position only.
Mission, Vision and Values Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision : To be the healthiest state in the Nation.
Values :
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work Lehigh Acres
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one personal holiday each year
State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions (for more information, visit www.myfrs.com)
Flexible Spending Accounts
Tuition waivers
And more
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please Be Advised Your responses to qualifying questions must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Misrepresentations or omissions will disqualify you from employment consideration. You will be required to provide your Social Security Number (SSN) for the background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit https://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), check with the FRS on how your current benefits will be affected if re‑employed. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of retirement.
The successful candidate will complete Form I‑9 and the information will be verified using the E‑Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours.
All Florida Department of Health positions require ability to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer / Aff, to support affirmative action. No discrimination or violence is tolerated.
Applicants requiring reasonable accommodation under the Americans with Disabilities Act must notify the agency hiring authority or People First Service Center (1‑877‑562‑7287) in advance.
The State of Florida supports a drug‑free workplace. Employees are subject to reasonable‑suspicion drug testing per Section 112.0455, F.S., Drug‑Free Workplace Act.
The State has the third largest population of veterans. The Florida Department of Health is committed to serving members of the armed forces, veterans and their families. The VALOR program expedites licensing for military veterans who apply within 60 months of honorable discharge.
The State of Florida supports a drug‑free workplace. Employees are subject to reasonable‑suspicion drug testing per Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE Pursuant to Chapter 295, Florida Statutes, eligible veterans will receive preference for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation (e.g., DD Form 214) with each submission. Documentation requirements are available by clicking
here
(all documentation is due by the close of the vacancy announcement).
#J-18808-Ljbffr
Responsible for Clerical Duties, But Not Limited To
Answers incoming phone calls in a professional manner
Sends, receives, and distributes faxes
Receives and reviews permit applications from clients
Performs data entry of permit applications
Assists clients by answering questions and directing them to a subject matter expert when appropriate
Makes photocopies and scans
Files paperwork
Requests utility flagging service prior to underground work commencement
Assists with outgoing mail including Certified and FedEx
Prepares correspondence
Performs quality control by monitoring applications, inspections, and investigations and updates computer records accordingly
Performs work related to nuisance complaints
Monitors and responds to individual emails and emails assigned to the department’s shared mailbox within 48 hours
Emails issued permits to customers
Processes applications submitted by email and online through Environmental Health’s online portal
Assists with Facilities Programs as needed
Responsible for Cashier Duties, Including, But Not Limited To
Collects payments from clients
Issues receipts to clients
Balances and closes cash drawer
Lead Worker Responsibilities at the Lehigh Acres Office
Location Key Holder: Keeps keys for inspectors and staff and logs them
Monitors and maintains office supplies and equipment
Keeps detailed records of cash reports
Ensures all cash documents are kept confidential
Ensures proper disposal of cash documents per procedures
Assists with training and leading staff
Keeps the location organized and daily operations running smoothly
Performs other duties as assigned.
Required Knowledge, Skills, And Abilities
Knowledge of office principles, practices & procedures related to Environmental Health
Knowledge of correct spelling, punctuation & grammar usage
Knowledge of standard business formats & styles for letters & business forms
Knowledge of techniques for effectively dealing with people
Knowledge of filing practices and ability to organize and maintain a diversified filing system
Knowledge of techniques for answering telephone calls in a courteous and efficient manner
Knowledge of basic arithmetic
Knowledge & ability to utilize problem‑solving techniques
Skill in operating a personal computer and using Microsoft Office Suite (Word, Excel, Outlook)
Ability to maintain a cash drawer, count change, write receipts, and reconcile cash on hand with daily receipts
Ability to operate general office equipment (printer, copier, adding machine)
Ability to follow office procedures & practices and read procedures
Ability to plan, organize & coordinate work assignments & communicate effectively verbally and in writing
Ability to establish & maintain effective working relationships with others
Ability to understand, interpret & apply applicable rules, regulations, policies & procedures
Ability to prioritize individual workload
Ability to frequently bend, kneel, reach, and sit or stand for long periods of time
Ability to frequently use telephone, computer, copier, and small hand tools (e.g., stapler, scissors)
Ability to work with occasional loud noises or disruptions
Ability to locate information that is listed alphabetically & numerically
Ability to follow instructions
Ability to review data for accuracy & completeness
Ability to work independently or with minimal supervision
Minimum Qualifications
Customer Service experience
Licensure / Registration / Certification Requirements N/A
Other Job–Related Requirements for This Position
May be required to work before, during, and/or after normal hours in emergencies (e.g., Red Cross shelters, disaster response)
Authorized to transport confidential information outside the department’s facilities per DOHP‑50‑10
Selected immunizations or titers and/or periodic tuberculosis screening may be recommended
Must possess a valid Driver’s License and have a motor vehicle to carry out duties
Must abide by all state and federal laws, rules, and DOH policies and procedures
Position is classified as sensitive; background screening is a condition of employment
Working Hours (A) Daily from 8:00 a.m. to 5:00 p.m. (B) Total hours in workweek 40 (C) May be required to work additional hours as needed. This is an in‑office position only.
Mission, Vision and Values Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision : To be the healthiest state in the Nation.
Values :
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work Lehigh Acres
Benefits
Annual and Sick Leave benefits
Nine paid holidays and one personal holiday each year
State group insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
Retirement plan options, including employer contributions (for more information, visit www.myfrs.com)
Flexible Spending Accounts
Tuition waivers
And more
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.
Please Be Advised Your responses to qualifying questions must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Misrepresentations or omissions will disqualify you from employment consideration. You will be required to provide your Social Security Number (SSN) for the background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, visit https://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), check with the FRS on how your current benefits will be affected if re‑employed. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of retirement.
The successful candidate will complete Form I‑9 and the information will be verified using the E‑Verify system.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours.
All Florida Department of Health positions require ability to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer / Aff, to support affirmative action. No discrimination or violence is tolerated.
Applicants requiring reasonable accommodation under the Americans with Disabilities Act must notify the agency hiring authority or People First Service Center (1‑877‑562‑7287) in advance.
The State of Florida supports a drug‑free workplace. Employees are subject to reasonable‑suspicion drug testing per Section 112.0455, F.S., Drug‑Free Workplace Act.
The State has the third largest population of veterans. The Florida Department of Health is committed to serving members of the armed forces, veterans and their families. The VALOR program expedites licensing for military veterans who apply within 60 months of honorable discharge.
The State of Florida supports a drug‑free workplace. Employees are subject to reasonable‑suspicion drug testing per Section 112.0455, F.S., Drug‑Free Workplace Act.
VETERANS’ PREFERENCE Pursuant to Chapter 295, Florida Statutes, eligible veterans will receive preference for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation (e.g., DD Form 214) with each submission. Documentation requirements are available by clicking
here
(all documentation is due by the close of the vacancy announcement).
#J-18808-Ljbffr