Associate Dir Financial Aid
Inside Higher Ed, Augusta, GA, United States
Overview
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Job ID:
293173 Location:
Summerville Campus Full/Part Time:
Full Time Regular/Temporary Job Information
About Us
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We provide guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments. The University System of Georgia (USG) is comprised of 26 institutions and the System Office. Our USG Statement of Core Values is Integrity, Excellence, Accountability, and Respect. Details on core values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at usg.edu/policymanual. USG supports Freedom of Expression as stated in Board Policy 6.5. Job Summary
The Associate Director for Financial Aid is responsible for overseeing counseling operations within the Office of Student Financial Aid (OSFA). This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as R2T4, Verification, SAP, and audits. Additionally, the Associate Director will supervise 4 Financial Aid Counselors and the Assistant Director of Counseling Services, who manages the OSFA front desk operations. Responsibilities
COUNSELING: Counseling students and families regarding financial aid eligibility and advising on aid programs, distribution of aid, and renewal requirements. Advise on how enrollment affects aid amount awarded and how withdrawal or not meeting SAP affects future aid eligibility. Advise on non-aid options (e.g., payment plan) to pay institutional charges by the payment deadline. SUPERVISION: Supervise four Financial Aid Counselors and the Assistant Director of Counseling Services, ensuring excellent customer service via counseling, telephone, email, and walk-in interactions. Provide guidance on best practices for inquiries, issue resolution, and professionalism. TRAINING AND STAFF DEVELOPMENT: Regularly monitor counseling performance, offer training and support, and implement improvements to ensure timely and accurate responses to students and parents. FINANCIAL AID PROCESSING: Assist with processing of federal, state, and institutional aid following documented policy and procedures, including SAP processing for all students per term. Responsible for technical and system functions for processing student aid. COMPLIANCE: Ensure financial aid compliance when awarding aid and maintain transparent counseling regarding eligibility. Manage key compliance requirements such as Return of Title IV (R2T4), Verification, SAP, and other requirements. Maintain accurate records and review counseling processes for regulatory compliance. Other duties as assigned. Qualifications
Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience. Preferred Qualifications
Experience with student information systems such as Banner, NSLDS, COD, Ed Connect; Master’s Degree; managerial experience; experience with Ellucian Banner Financial Aid. Knowledge, Skills & Abilities
Knowledge:
Knowledge of Microsoft Office; familiarity with FERPA laws; willingness to travel for training. Skills:
Strong written and verbal communication, public speaking, and presentation skills; professional judgment and critical thinking for applying federal/state regulations. Abilities:
Ability to work with diverse groups; problem solving; willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces; ability to collaborate with stakeholders; uphold federal and state regulations; prioritize tasks; detail-oriented; teamwork; maintain confidentiality. Shift/Salary/Benefits
Shift: Days; M-F (Occasional work outside normal hours) Pay Band: B11 Salary: Minimum $56,600 annually - $68,245.24 annually; commensurate with qualifications Recruitment Period: Until Filled Benefits: Health, dental, life insurance, TRS/ORP, vacation, sick leave, 13 paid holidays, and Tuition Assistance Program for eligible full-time employees after 6 months. Conditions of Employment
All selected candidates are required to pass a Background Check prior to starting. Credit check may be required for Positions of Trust. Motor vehicle reports may be required for driving Augusta University vehicles. Faculty hires must provide official transcripts. All employees must protect confidentiality and adhere to cybersecurity and privacy policies. Credit Check
This position may require acquisition of a P-Card and/or handling of sensitive information with a satisfactory Consumer Credit check as a condition of employment. Other Information
This position is responsible for promoting a customer-friendly environment and providing superior service. Augusta University is a tobacco-free environment. Equal Employment Opportunity
Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Apply at https://www.augusta.edu/hr/jobs/; select University Faculty & Staff > External Applicants or Internal Applicants depending on status. For assistance, call 706-721-9365. To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL&Page=HRS_APP_JBPST_FL&Action=U&SiteId=12000&JobOpeningId=293173&PostingSeq=1 Copyright ©2025 Jobelephant.com. Posted by the recruitment advertising agency.
#J-18808-Ljbffr
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other. Job ID:
293173 Location:
Summerville Campus Full/Part Time:
Full Time Regular/Temporary Job Information
About Us
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state. The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We provide guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments. The University System of Georgia (USG) is comprised of 26 institutions and the System Office. Our USG Statement of Core Values is Integrity, Excellence, Accountability, and Respect. Details on core values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at usg.edu/policymanual. USG supports Freedom of Expression as stated in Board Policy 6.5. Job Summary
The Associate Director for Financial Aid is responsible for overseeing counseling operations within the Office of Student Financial Aid (OSFA). This position provides guidance to students and family members or supporters of students regarding financial aid options, eligibility, and application processes, including scholarships, loans, alternative financing, and debt management. The role involves awarding financial aid, managing student eligibility, and ensuring compliance with requirements such as R2T4, Verification, SAP, and audits. Additionally, the Associate Director will supervise 4 Financial Aid Counselors and the Assistant Director of Counseling Services, who manages the OSFA front desk operations. Responsibilities
COUNSELING: Counseling students and families regarding financial aid eligibility and advising on aid programs, distribution of aid, and renewal requirements. Advise on how enrollment affects aid amount awarded and how withdrawal or not meeting SAP affects future aid eligibility. Advise on non-aid options (e.g., payment plan) to pay institutional charges by the payment deadline. SUPERVISION: Supervise four Financial Aid Counselors and the Assistant Director of Counseling Services, ensuring excellent customer service via counseling, telephone, email, and walk-in interactions. Provide guidance on best practices for inquiries, issue resolution, and professionalism. TRAINING AND STAFF DEVELOPMENT: Regularly monitor counseling performance, offer training and support, and implement improvements to ensure timely and accurate responses to students and parents. FINANCIAL AID PROCESSING: Assist with processing of federal, state, and institutional aid following documented policy and procedures, including SAP processing for all students per term. Responsible for technical and system functions for processing student aid. COMPLIANCE: Ensure financial aid compliance when awarding aid and maintain transparent counseling regarding eligibility. Manage key compliance requirements such as Return of Title IV (R2T4), Verification, SAP, and other requirements. Maintain accurate records and review counseling processes for regulatory compliance. Other duties as assigned. Qualifications
Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience. Preferred Qualifications
Experience with student information systems such as Banner, NSLDS, COD, Ed Connect; Master’s Degree; managerial experience; experience with Ellucian Banner Financial Aid. Knowledge, Skills & Abilities
Knowledge:
Knowledge of Microsoft Office; familiarity with FERPA laws; willingness to travel for training. Skills:
Strong written and verbal communication, public speaking, and presentation skills; professional judgment and critical thinking for applying federal/state regulations. Abilities:
Ability to work with diverse groups; problem solving; willingness to learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces; ability to collaborate with stakeholders; uphold federal and state regulations; prioritize tasks; detail-oriented; teamwork; maintain confidentiality. Shift/Salary/Benefits
Shift: Days; M-F (Occasional work outside normal hours) Pay Band: B11 Salary: Minimum $56,600 annually - $68,245.24 annually; commensurate with qualifications Recruitment Period: Until Filled Benefits: Health, dental, life insurance, TRS/ORP, vacation, sick leave, 13 paid holidays, and Tuition Assistance Program for eligible full-time employees after 6 months. Conditions of Employment
All selected candidates are required to pass a Background Check prior to starting. Credit check may be required for Positions of Trust. Motor vehicle reports may be required for driving Augusta University vehicles. Faculty hires must provide official transcripts. All employees must protect confidentiality and adhere to cybersecurity and privacy policies. Credit Check
This position may require acquisition of a P-Card and/or handling of sensitive information with a satisfactory Consumer Credit check as a condition of employment. Other Information
This position is responsible for promoting a customer-friendly environment and providing superior service. Augusta University is a tobacco-free environment. Equal Employment Opportunity
Augusta University is an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Apply at https://www.augusta.edu/hr/jobs/; select University Faculty & Staff > External Applicants or Internal Applicants depending on status. For assistance, call 706-721-9365. To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL&Page=HRS_APP_JBPST_FL&Action=U&SiteId=12000&JobOpeningId=293173&PostingSeq=1 Copyright ©2025 Jobelephant.com. Posted by the recruitment advertising agency.
#J-18808-Ljbffr