Technical Service Representative
Veracity Software Inc, Topeka, KS, United States
Overview
Job Title:
Technical Service Representative
Location:
Regional - Candidates must reside in Kansas, Missouri, Iowa, or Nebraska (Travel Role)
Work Model:
Remote / Field Based (Home Office + Travel)
Travel Requirement:
Up to 70% regional travel to customer sites
The Technical Service Representative serves as the key technical interface between Flint Group and its customers within the wide web flexographic and gravure printing segments. This role specializes in water-based and solvent-based inks and coatings used in flexible packaging applications. The position focuses on technical support, troubleshooting, product performance optimization, and customer engagement.
The Technical Service Representative works closely with customers, sales teams, R&D, manufacturing, and regulatory groups to ensure successful product implementation, strong customer relationships, and consistent technical excellence. This role is field-based and requires extensive regional travel across Kansas, Missouri, Iowa, and Nebraska.
Key Responsibilities
Technical Support & Customer Service
Provide technical support to customers utilizing wide web flexographic and gravure printing systems.
Assist customers with water-based and solvent-based ink systems and coating applications.
Serve as the primary technical contact for assigned regional customers.
Troubleshooting & Performance Optimization
Conduct on-site troubleshooting and problem resolution related to ink performance, print quality, and press operations.
Analyze print defects, color variation, and substrate compatibility issues.
Optimize ink performance, viscosity, drying systems, and press settings.
Product Implementation & Press Trials
Coordinate and execute press trials, product testing, and product introductions at customer facilities.
Conduct technical audits and performance evaluations to improve print quality and productivity.
Support new product launches and technical training initiatives.
Cross-Functional Collaboration
Partner with R&D, manufacturing, regulatory, and sales teams to deliver customized solutions.
Provide field insights to support product development and process improvements.
Documentation & Continuous Improvement
Maintain technical service reports, documentation, and issue logs.
Identify opportunities for process improvement and product optimization.
Compliance & Safety
Ensure adherence to environmental, safety, and regulatory requirements, including VOC regulations and solvent handling protocols.
Support compliance with product stewardship and safety standards.
Required Qualifications Education
High School Diploma or equivalent required
Bachelor's Degree preferred in: Chemistry; Printing Technology; Engineering; Related Technical Field
Experience
2-5+ years of experience in technical service or manufacturing support roles
Experience supporting printing, packaging, or ink manufacturing environments
Experience working with flexographic or gravure printing processes
Technical Skills
Knowledge of water-based and solvent-based inks and coatings
Understanding of pressroom operations and printing processes
Experience with:
Ink/substrate interactions
Drying systems
Surface treatment processes
Print troubleshooting
Color matching
Professional Skills
Strong customer-facing technical communication
Ability to analyze and resolve technical issues
Experience working with cross-functional teams
Strong problem-solving and documentation skills
Preferred Skills
Experience with color management systems (X-Rite or similar)
Knowledge of lamination, coating, and converting processes
Understanding of VOC regulations and safety compliance
Experience supporting flexible packaging printing operations
Travel & Location
Up to 70% regional travel
Candidates must reside in Kansas, Missouri, Iowa, or Nebraska
Note: This description excludes the Recruiter Submission Template details and unrelated boilerplate that do not affect responsibilities or qualifications.
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Technical Service Representative
Location:
Regional - Candidates must reside in Kansas, Missouri, Iowa, or Nebraska (Travel Role)
Work Model:
Remote / Field Based (Home Office + Travel)
Travel Requirement:
Up to 70% regional travel to customer sites
The Technical Service Representative serves as the key technical interface between Flint Group and its customers within the wide web flexographic and gravure printing segments. This role specializes in water-based and solvent-based inks and coatings used in flexible packaging applications. The position focuses on technical support, troubleshooting, product performance optimization, and customer engagement.
The Technical Service Representative works closely with customers, sales teams, R&D, manufacturing, and regulatory groups to ensure successful product implementation, strong customer relationships, and consistent technical excellence. This role is field-based and requires extensive regional travel across Kansas, Missouri, Iowa, and Nebraska.
Key Responsibilities
Technical Support & Customer Service
Provide technical support to customers utilizing wide web flexographic and gravure printing systems.
Assist customers with water-based and solvent-based ink systems and coating applications.
Serve as the primary technical contact for assigned regional customers.
Troubleshooting & Performance Optimization
Conduct on-site troubleshooting and problem resolution related to ink performance, print quality, and press operations.
Analyze print defects, color variation, and substrate compatibility issues.
Optimize ink performance, viscosity, drying systems, and press settings.
Product Implementation & Press Trials
Coordinate and execute press trials, product testing, and product introductions at customer facilities.
Conduct technical audits and performance evaluations to improve print quality and productivity.
Support new product launches and technical training initiatives.
Cross-Functional Collaboration
Partner with R&D, manufacturing, regulatory, and sales teams to deliver customized solutions.
Provide field insights to support product development and process improvements.
Documentation & Continuous Improvement
Maintain technical service reports, documentation, and issue logs.
Identify opportunities for process improvement and product optimization.
Compliance & Safety
Ensure adherence to environmental, safety, and regulatory requirements, including VOC regulations and solvent handling protocols.
Support compliance with product stewardship and safety standards.
Required Qualifications Education
High School Diploma or equivalent required
Bachelor's Degree preferred in: Chemistry; Printing Technology; Engineering; Related Technical Field
Experience
2-5+ years of experience in technical service or manufacturing support roles
Experience supporting printing, packaging, or ink manufacturing environments
Experience working with flexographic or gravure printing processes
Technical Skills
Knowledge of water-based and solvent-based inks and coatings
Understanding of pressroom operations and printing processes
Experience with:
Ink/substrate interactions
Drying systems
Surface treatment processes
Print troubleshooting
Color matching
Professional Skills
Strong customer-facing technical communication
Ability to analyze and resolve technical issues
Experience working with cross-functional teams
Strong problem-solving and documentation skills
Preferred Skills
Experience with color management systems (X-Rite or similar)
Knowledge of lamination, coating, and converting processes
Understanding of VOC regulations and safety compliance
Experience supporting flexible packaging printing operations
Travel & Location
Up to 70% regional travel
Candidates must reside in Kansas, Missouri, Iowa, or Nebraska
Note: This description excludes the Recruiter Submission Template details and unrelated boilerplate that do not affect responsibilities or qualifications.
#J-18808-Ljbffr