Customer Sales & Service Representative I, Front Counter
Mediacom Communications, Rantoul, IL, United States
Overview
Position: Customer Sales & Service Representative I, Front Counter Who We Are Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Responsibilities
Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Sell and promote Mediacom products and services; resolve billing concerns; process payments; schedule service appointments; and maintain equipment and inventory in alignment with company policies and procedures. Maintain a neat and professional appearance and a tidy work area, conduct oneself respectfully, responsibly, and courteously at all times. Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards. Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings. Take incoming calls from customers to identify root causes of issues and seek to provide resolution. Stay informed of current marketing campaigns and offers and effectively communicate these to customers. Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls. Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies. Schedule on-site service calls when necessary. Perform additional duties as directed by your supervisor and maintain regular attendance. Position Requirements
High school diploma or GED required. 1-3 years of experience in call center customer service, retail, or consumer sales. Experience handling cash, payments, and basic reconciliation procedures. Strong communication and relationship-building skills. Ability to multitask and prioritize in a fast-paced environment. Intermediate to advanced PC skills required. Ability to stand for extended periods. Must have a valid driver’s license, satisfactory driver record; occasional travel to other sites within the region. Availability to work evenings, weekends, holidays, and overtime as necessary. Familiarity with data entry and customer management systems. Get to know us
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards
Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. Who you are matters here
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
The salary range for this position is $15.00 to $16.50 per hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. _________________________________________________________________________________________________ Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
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Position: Customer Sales & Service Representative I, Front Counter Who We Are Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Responsibilities
Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Sell and promote Mediacom products and services; resolve billing concerns; process payments; schedule service appointments; and maintain equipment and inventory in alignment with company policies and procedures. Maintain a neat and professional appearance and a tidy work area, conduct oneself respectfully, responsibly, and courteously at all times. Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards. Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings. Take incoming calls from customers to identify root causes of issues and seek to provide resolution. Stay informed of current marketing campaigns and offers and effectively communicate these to customers. Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls. Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies. Schedule on-site service calls when necessary. Perform additional duties as directed by your supervisor and maintain regular attendance. Position Requirements
High school diploma or GED required. 1-3 years of experience in call center customer service, retail, or consumer sales. Experience handling cash, payments, and basic reconciliation procedures. Strong communication and relationship-building skills. Ability to multitask and prioritize in a fast-paced environment. Intermediate to advanced PC skills required. Ability to stand for extended periods. Must have a valid driver’s license, satisfactory driver record; occasional travel to other sites within the region. Availability to work evenings, weekends, holidays, and overtime as necessary. Familiarity with data entry and customer management systems. Get to know us
Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most. Our Awards
Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award. Who you are matters here
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. Disclaimer:
The salary range for this position is $15.00 to $16.50 per hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses. _________________________________________________________________________________________________ Mediacom endeavors to make mediacomcable.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact 845-443-2408. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.
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