User Research Helpline Specialist
Insight Global, California, MO, United States
Overview
Job Title:
REMOTE User Research Helpline Specialist
Logistics:
Mon - Friday 9 to 5 PST
Duration:
6 Month Contract - [March - September, extensions likely]
Pay:
$35-40/hr
Hiring a Senior User Research Helpline Specialist to develop the helpline processes used to support electronic prototype devices in user research studies.
Responsibilities
Create and document helpline processes and troubleshooting workflows for electronic prototype devices
Support participants during user research studies and ensure proper onboarding
Troubleshoot prototype device issues with participants via phone, email, and video
Serve as an escalation point for complex participant or device issues
Track and manage issues using a ticketing system (preferably Zendesk)
Partner with research teams to ensure consistent, high quality participant support
Qualifications
Prior technical troubleshooting experience with electronic or hardware devices for user research studies
Prior experience as a user research moderator
Experience creating support processes or operational workflows
Experience supporting participants via phone, email, and video to troubleshoot
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REMOTE User Research Helpline Specialist
Logistics:
Mon - Friday 9 to 5 PST
Duration:
6 Month Contract - [March - September, extensions likely]
Pay:
$35-40/hr
Hiring a Senior User Research Helpline Specialist to develop the helpline processes used to support electronic prototype devices in user research studies.
Responsibilities
Create and document helpline processes and troubleshooting workflows for electronic prototype devices
Support participants during user research studies and ensure proper onboarding
Troubleshoot prototype device issues with participants via phone, email, and video
Serve as an escalation point for complex participant or device issues
Track and manage issues using a ticketing system (preferably Zendesk)
Partner with research teams to ensure consistent, high quality participant support
Qualifications
Prior technical troubleshooting experience with electronic or hardware devices for user research studies
Prior experience as a user research moderator
Experience creating support processes or operational workflows
Experience supporting participants via phone, email, and video to troubleshoot
#J-18808-Ljbffr