Inside Sales / Customer Service - HVAC / Plumbing
BORNQUIST INCORPORATED, East Moline, IL, United States
Overview
Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies. We are an Equal Opportunity Employer: disability/veteran. We invite you to apply to be a part of our winning team! We view our employees and customers as a valuable resource and a leader in our industry. Benefits
Benefits: Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off. Position summary
This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and Outside Sales. Additionally, this position also assists in less technical product and system troubleshooting and replacement parts identification. Duties and Responsibilities
Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services. Takes, enters, changes, expedites and cancels customer orders as required. Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software. Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler. Creates and processes quotes using manufacturer’s and supplier’s software/ecommerce sites as necessary. Works with customers and Purchasing Agent to process non-warranty return material requests. Processes A/R debit and credit memo requests to resolve billing issues. Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues. Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken. Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers. Performs other related duties as assigned by management. Qualifications
High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience. Associates Degree in Technical field preferred. Computer skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality. Proficiency utilizing enterprise software preferred (Prophet 21 by Epicor). Training can be provided. Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use. Ability to communicate effectively with others and resolve conflicts.
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Bornquist, one of the premier Manufacturer’s Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies. We are an Equal Opportunity Employer: disability/veteran. We invite you to apply to be a part of our winning team! We view our employees and customers as a valuable resource and a leader in our industry. Benefits
Benefits: Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off. Position summary
This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and Outside Sales. Additionally, this position also assists in less technical product and system troubleshooting and replacement parts identification. Duties and Responsibilities
Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services. Takes, enters, changes, expedites and cancels customer orders as required. Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software. Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler. Creates and processes quotes using manufacturer’s and supplier’s software/ecommerce sites as necessary. Works with customers and Purchasing Agent to process non-warranty return material requests. Processes A/R debit and credit memo requests to resolve billing issues. Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues. Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken. Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers. Performs other related duties as assigned by management. Qualifications
High school diploma or GED, or one to three months related experience and/or training, or equivalent combination of education and experience. Associates Degree in Technical field preferred. Computer skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality. Proficiency utilizing enterprise software preferred (Prophet 21 by Epicor). Training can be provided. Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use. Ability to communicate effectively with others and resolve conflicts.
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