Inside Sales Representative
RT Process & Supply, Inc., Midvale, UT, United States
Company Description
RT Process & Supply, Inc. is a leading distributor of sanitary process equipment serving the food, beverage, dairy, and pharmaceutical industries. Based in Midvale, Utah, the company provides high-quality hygienic components and installation support designed to meet stringent processing and regulatory standards. Founded in 1984, RT Process & Supply has spent more than 25 years delivering top sanitary equipment, competitive pricing, and a strong customer-service-focused approach. The company prides itself on helping processors minimize downtime while maintaining efficient, compliant production operations. RT Process & Supply represents several industry-leading manufacturers—such as Waukesha, Tetra Pak, Anderson Instruments, Ace Sanitary Hose, sanitary tubing and fittings suppliers, and Baldor Motors—allowing the company to provide a comprehensive range of fluid handling and hygienic process solutions.
Role Description The Inside Sales Representative supports customers in the food, beverage, dairy, and pharmaceutical processing industries by providing product expertise, responsive support, and accurate order management. This role focuses on sanitary process components, hygienic equipment, CIP/COP solutions, fluid handling products, and related items used in regulated production environments. The Inside Sales Representative works closely with customers, vendors, outside sales, and operations to ensure customer satisfaction and drive revenue growth.
Key Responsibilities
Customer Support & Technical Sales: Serve as the primary internal contact for processors, OEMs, contractors, and integrators in the food & beverage industry.
Understand customer applications such as fluid transfer, mixing, CIP/COP processing, ingredient handling, and production line workflows.
Recommend appropriate sanitary products including pumps, valves, and flow components; sanitary fittings, tubing, and piping (3‑A, BPE, FDA‑compliant); hoses, gaskets, clamps, and seals; filters, strainers, and instrumentation.
Provide technical product information, pricing, lead times, and availability.
Sales & Revenue Growth
Generate revenue through inbound orders and proactive outbound follow-up.
Identify cross-selling and upselling opportunities based on customer applications and compliance requirements.
Prepare accurate quotes and proposals for both standard items and engineered solutions.
Track open quotes, follow up regularly, and support outside sales initiatives.
Order Processing & Coordination
Enter, manage, and track customer orders in the ERP system with high accuracy.
Coordinate with warehouse teams on shipping, special handling, inventory levels, and delivery schedules.
Troubleshoot order discrepancies, backorders, returns, and quality concerns related to sanitary processing standards.
Work with procurement and vendors to confirm pricing, lead times, and product specifications.
Industry Compliance & Product Knowledge
Maintain working knowledge of sanitary processing standards including 3‑A Sanitary Standards, FDA, USDA, and FSMA requirements.
Material compatibility and hygienic design principles.
Support customers by identifying compliant solutions for high‑purity or hygienic applications.
Participate in vendor training to stay updated on new sanitary technologies and product offerings.
Collaboration & Administrative Support
Maintain accurate CRM notes, customer profiles, and activity logs.
Support outside sales in project tracking, quoting, and sourcing specialized sanitary components.
Assist with inventory review, cycle counts, and forecasting needs based on customer demand.
Qualifications Required
1–3 years of inside sales or customer service experience in distribution, industrial supply, sanitary processing, or related fields.
Strong communication and customer interaction skills.
Ability to read basic mechanical or process specifications (a plus).
Proficiency with ERP/CRM systems and Microsoft Office.
Preferred
Experience with food & beverage sanitary equipment or hygienic processing components.
Familiarity with 3‑A, FDA, and USDA sanitary standards.
Knowledge of pumps, valves, fittings, process piping, or fluid handling systems.
Key Competencies
Technical aptitude
Customer-centric mindset
Problem-solving and solution selling
Excellent attention to detail
Ability to multitask in a fast-paced environment
Team-oriented attitude
Work Environment
Office-based inside sales role with daily customer and vendor interaction.
Collaboration with inside/outside sales, warehouse, procurement, and management.
Periodic vendor training and product education opportunities.
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Role Description The Inside Sales Representative supports customers in the food, beverage, dairy, and pharmaceutical processing industries by providing product expertise, responsive support, and accurate order management. This role focuses on sanitary process components, hygienic equipment, CIP/COP solutions, fluid handling products, and related items used in regulated production environments. The Inside Sales Representative works closely with customers, vendors, outside sales, and operations to ensure customer satisfaction and drive revenue growth.
Key Responsibilities
Customer Support & Technical Sales: Serve as the primary internal contact for processors, OEMs, contractors, and integrators in the food & beverage industry.
Understand customer applications such as fluid transfer, mixing, CIP/COP processing, ingredient handling, and production line workflows.
Recommend appropriate sanitary products including pumps, valves, and flow components; sanitary fittings, tubing, and piping (3‑A, BPE, FDA‑compliant); hoses, gaskets, clamps, and seals; filters, strainers, and instrumentation.
Provide technical product information, pricing, lead times, and availability.
Sales & Revenue Growth
Generate revenue through inbound orders and proactive outbound follow-up.
Identify cross-selling and upselling opportunities based on customer applications and compliance requirements.
Prepare accurate quotes and proposals for both standard items and engineered solutions.
Track open quotes, follow up regularly, and support outside sales initiatives.
Order Processing & Coordination
Enter, manage, and track customer orders in the ERP system with high accuracy.
Coordinate with warehouse teams on shipping, special handling, inventory levels, and delivery schedules.
Troubleshoot order discrepancies, backorders, returns, and quality concerns related to sanitary processing standards.
Work with procurement and vendors to confirm pricing, lead times, and product specifications.
Industry Compliance & Product Knowledge
Maintain working knowledge of sanitary processing standards including 3‑A Sanitary Standards, FDA, USDA, and FSMA requirements.
Material compatibility and hygienic design principles.
Support customers by identifying compliant solutions for high‑purity or hygienic applications.
Participate in vendor training to stay updated on new sanitary technologies and product offerings.
Collaboration & Administrative Support
Maintain accurate CRM notes, customer profiles, and activity logs.
Support outside sales in project tracking, quoting, and sourcing specialized sanitary components.
Assist with inventory review, cycle counts, and forecasting needs based on customer demand.
Qualifications Required
1–3 years of inside sales or customer service experience in distribution, industrial supply, sanitary processing, or related fields.
Strong communication and customer interaction skills.
Ability to read basic mechanical or process specifications (a plus).
Proficiency with ERP/CRM systems and Microsoft Office.
Preferred
Experience with food & beverage sanitary equipment or hygienic processing components.
Familiarity with 3‑A, FDA, and USDA sanitary standards.
Knowledge of pumps, valves, fittings, process piping, or fluid handling systems.
Key Competencies
Technical aptitude
Customer-centric mindset
Problem-solving and solution selling
Excellent attention to detail
Ability to multitask in a fast-paced environment
Team-oriented attitude
Work Environment
Office-based inside sales role with daily customer and vendor interaction.
Collaboration with inside/outside sales, warehouse, procurement, and management.
Periodic vendor training and product education opportunities.
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