Senior Drawback Associate
Flexport, Chicago, IL, United States
About Flexport
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes – from emerging brands to Fortune 500s – use Flexport technology to move more than $19B of merchandise across 112 countries a year.
Help Facilitate Our Clients’ Duty Recovery Efforts The opportunity Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.
You will
Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs
Manage the day-to-day drawback operations for multiple clients
Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs and walking the clients through what is needed to have a robust and complete drawback solution
Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally
Analyze import, export, manufacturing, and other business documents and data
Proactively investigate drawback recovery enhancements
Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth
Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
Manage and maintain import, export, and other client and claim databases
Work to ensure compliance with drawback and other regulations
Assist Associate team members learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients
Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions
Troubleshoot and resolve any issues or challenges that arise during software development and implementation
Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions
Contribute to the continuous improvement of duty drawback processes and workflows
Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization
Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients
You should have
Strong interpersonal skills and detail‑oriented with superior organizational, multi‑tasking, and problem‑solving skills
Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents; analytical tools and functions highly desirable
Familiarity with large sets of data
Mastery of email communication. You keep the inbox at zero
High level of computer literacy. No paper. All digital
3‑5 years of experience in duty drawback program implementation and account management
Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred
Bachelor's degree from an accredited college/university; Licensed Customs Broker preferred
Salary The US base salary range for this position (this does not include bonus, equity and benefits): $73,920 – $92,400 USD per year.
Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at
www.flexport.com/privacy
for additional information.
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Help Facilitate Our Clients’ Duty Recovery Efforts The opportunity Flexport is experiencing massive growth with 2,500+ Flexporters across 20 global offices and warehouses. And we’re just getting started. With revenue growing at breakneck speed, Flexport is looking for a Senior Drawback Associate to join our Drawback team. In this role, you’ll be responsible for helping us build the next generation of drawback services by optimizing our clients’ drawback recoveries and facilitating their drawback experience alongside some of the smartest people in the logistics industry as we collectively challenge the status quo and reduce the friction in global trade.
You will
Prepare US and foreign duty drawback forms, applications, responses, and claims as necessary for establishing and maintaining our clients’ drawback programs
Manage the day-to-day drawback operations for multiple clients
Onboard and work on initial claims for new drawback clients by meeting with them, developing internal and external SOPs and walking the clients through what is needed to have a robust and complete drawback solution
Collaborate with software engineers and product managers to design, develop, and implement innovative solutions for duty drawback services, globally
Analyze import, export, manufacturing, and other business documents and data
Proactively investigate drawback recovery enhancements
Analyze and interpret complex duty drawback regulations and requirements to identify areas of improvement and growth
Prepare drawback claims utilizing drawback software solutions, analyze results, and troubleshoot issues
Manage and maintain import, export, and other client and claim databases
Work to ensure compliance with drawback and other regulations
Assist Associate team members learning and development by providing opportunities to shadow with client onboarding and communication for first filing clients
Design and execute test plans to ensure the functionality and accuracy of duty drawback software solutions
Troubleshoot and resolve any issues or challenges that arise during software development and implementation
Assist in creating training materials and provide training sessions to internal teams and clients on duty drawback processes and software solutions
Contribute to the continuous improvement of duty drawback processes and workflows
Provide training to both associates and analysts on the drawback team to help with development and growth of the overall organization
Assist Associate Managers in overseeing the open projects to ensure consistent communication and project updates for clients allowing for best in class service given to all clients
You should have
Strong interpersonal skills and detail‑oriented with superior organizational, multi‑tasking, and problem‑solving skills
Expertise with Microsoft Office suite with emphasis on Excel and Google equivalents; analytical tools and functions highly desirable
Familiarity with large sets of data
Mastery of email communication. You keep the inbox at zero
High level of computer literacy. No paper. All digital
3‑5 years of experience in duty drawback program implementation and account management
Some industry knowledge, including classification, valuation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information preferred
Bachelor's degree from an accredited college/university; Licensed Customs Broker preferred
Salary The US base salary range for this position (this does not include bonus, equity and benefits): $73,920 – $92,400 USD per year.
Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at
www.flexport.com/privacy
for additional information.
#J-18808-Ljbffr