Retail & Consumer Training Specialist
Beacon Bank, Yorktown Heights, NY, United States
Status:
Exempt Pay Grade:
9E Salary Range:
$52,000 - 90,500 Location:
Yorktown, NY
Purpose / Objective Designs, develops, and delivers comprehensive training programs to enhance employee skills and organizational performance for the retail and consumer operations division. Provides support and assistance on the maintenance and administrative functions of those training programs. Maintains comprehensive knowledge of pertinent regulations and internal policies and procedures.
Key Accountabilities
Develops, implements, and facilitates training programs to support retail and consumer operations. Performs administrative requirements for all training, follow‑up and tracking. Books training locations, schedules all participants, and assists in the facilitation of various training programs. Ensures all training support materials are provided to participants prior to attending class. Prepares and provides pre‑ or post‑materials to participants.
Evaluates the effectiveness of training programs through various methods such as contact with direct supervisors of participants to assess behavioral changes based on information obtained in training, data collection, and job shadowing as outlined by the Training Director.
Maintains training materials, courses, and workshop presentations to support ongoing initiatives and training programs necessary to successfully integrate new employees into the retail and consumer operations network. Ensures training documentation is maintained for regulatory compliance. Assists with special projects and campaigns.
Maintains comprehensive knowledge of federal and state laws and regulations pertaining to banking and financial transactions, as well as Beacon Bank policies and procedures.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies and procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
Travel
The position requires periodic travel throughout the Bank’s footprint.
Education
Bachelor’s degree or equivalent work experience preferred.
Experience
5+ years in retail banking in various areas.
1‑3 years of training experience with adult learners.
Skills & Knowledge
Superior verbal and written communication skills.
Ability to effectively communicate with employees of all levels.
Self‑motivated; able to work independently.
Ability to manage multiple priorities.
Computer skills in Microsoft Office Suite (including Excel, Word, and PowerPoint).
Experience with virtual training delivery.
Legal Notice
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at
hr@berkshirebank.com .
#J-18808-Ljbffr
Exempt Pay Grade:
9E Salary Range:
$52,000 - 90,500 Location:
Yorktown, NY
Purpose / Objective Designs, develops, and delivers comprehensive training programs to enhance employee skills and organizational performance for the retail and consumer operations division. Provides support and assistance on the maintenance and administrative functions of those training programs. Maintains comprehensive knowledge of pertinent regulations and internal policies and procedures.
Key Accountabilities
Develops, implements, and facilitates training programs to support retail and consumer operations. Performs administrative requirements for all training, follow‑up and tracking. Books training locations, schedules all participants, and assists in the facilitation of various training programs. Ensures all training support materials are provided to participants prior to attending class. Prepares and provides pre‑ or post‑materials to participants.
Evaluates the effectiveness of training programs through various methods such as contact with direct supervisors of participants to assess behavioral changes based on information obtained in training, data collection, and job shadowing as outlined by the Training Director.
Maintains training materials, courses, and workshop presentations to support ongoing initiatives and training programs necessary to successfully integrate new employees into the retail and consumer operations network. Ensures training documentation is maintained for regulatory compliance. Assists with special projects and campaigns.
Maintains comprehensive knowledge of federal and state laws and regulations pertaining to banking and financial transactions, as well as Beacon Bank policies and procedures.
Ensures compliance with all banking laws, rules, regulations, and prescribed policies and procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.
Travel
The position requires periodic travel throughout the Bank’s footprint.
Education
Bachelor’s degree or equivalent work experience preferred.
Experience
5+ years in retail banking in various areas.
1‑3 years of training experience with adult learners.
Skills & Knowledge
Superior verbal and written communication skills.
Ability to effectively communicate with employees of all levels.
Self‑motivated; able to work independently.
Ability to manage multiple priorities.
Computer skills in Microsoft Office Suite (including Excel, Word, and PowerPoint).
Experience with virtual training delivery.
Legal Notice
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at
hr@berkshirebank.com .
#J-18808-Ljbffr