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Personal Lines Client Service Manager

Gallagher, Sugar Land, TX, United States


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Responsibilities

Define and execute the digital and automation product strategy for downstream industrial chemicals.

Align product development with market trends, customer needs, and business goals.

Prioritize features and technologies that enhance operational efficiency, safety, and sustainability.

Oversee lifecycle from concept to launch, including upgrades and end-of-life planning.

Collaborate with R&D, engineering, sales, marketing, and operations teams.

Market Intelligence and Customer Engagement

Monitor competitors, emerging technologies, and regulatory changes.

Gather customer feedback to refine product offerings.

Support sales teams with technical expertise and product positioning.

Identify opportunities for innovation and differentiation.

Skills and Qualifications

Education: Bachelor’s in Chemical Engineering, Automation, Computer Science, or related field.

Experience: 10+ years’ experience in Downstream chemicals, with 3+ years in digital/automation product management.

Familiarity with DCS, SCADA, PLC systems.

Knowledge of IIoT, AI/ML applications in process industries.

Strong understanding of downstream chemical operations and economics.

Ability to translate technical capabilities into business value.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Monday – Friday, (8am -5pm)

Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Education Assistance

Mental Health resources, Virtual Therapy Programs

Dependent and Partners Care

Pet Insurance

Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

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