Sales - Account Renewal Manager/Customer Success Manager - Capital Markets - 255
Enverus, Houston, TX, United States
Overview
Customer Success Manager - Capital Markets The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. This role focuses on customer retention and driving our Net Promoter score to a world-class level. By using technology solutions, our Account Managers can focus on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every day and build a world-class Customer Success team? Then this role is for you. The CSM is a catalyst to Enverus' operational and strategic priorities through effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is vital. The ability to draft problem statements and offer insight into how those problems can be addressed is central. Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is escalation to senior management when service levels are not met. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is required. This role is based in the Houston, TX area. Primary Responsibilities
Build strong, trusted, and influential relationships with strategic customers, sales and the Organization Extensive Project Management and Change Management experience with sales processes Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services Proactively offer appropriately tailored advice and bring unique industry insights to the customer and/or sales driving value propositions Provide feedback to customers to streamline service and product delivery Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services Develop strong and trusted relationships within leadership to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements Establish synergistic relationship with the representative(s) to promote partnership in evaluating and presenting product/service portfolio expansion with the customer(s) Proven results on delivering/exceeding goals on time, with attention to detail Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results Relationship management: build strong relationships with management, director, and executive-level client base; effectively set and manage customer expectations Demonstrate humility to ensure customer issues and perspective are prioritized Demonstrate values that align with helping others improve performance through hands-on assistance, teaching and leadership Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture Regularly forecast your portfolio of accounts to sales leadership on a monthly, quarterly, and annual basis Requirements
5+ years experience in a customer facing sales/technical position Management and delivery of SaaS level solutions and services - preferably with experience in Investment Banking, Hedge Fund, Private Equity or Financial Analysis Minimum of a Bachelor’s degree in a technical discipline is highly desired, ideally possess a Master’s degree in a business-related subject Strong experience managing support and onboarding initiatives, and proven ability to build a world class team Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure Enverus Offers Comprehensive Benefits To Our Employees To Include
Medical Dental Vision Income Protection (disability, life/AD&D, critical illness, accident) Employee Assistance Program (EAP) Healthcare Spending Account (HSA), Commuter Lifestyle & Wellbeing Program Pet Insurance
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Customer Success Manager - Capital Markets The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. This role focuses on customer retention and driving our Net Promoter score to a world-class level. By using technology solutions, our Account Managers can focus on the right activities to deliver the value that our solutions bring. Ready to roll up your sleeves, learn something new every day and build a world-class Customer Success team? Then this role is for you. The CSM is a catalyst to Enverus' operational and strategic priorities through effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is vital. The ability to draft problem statements and offer insight into how those problems can be addressed is central. Proactive organization and follow-up with individuals accountable for problem resolution is expected, as is escalation to senior management when service levels are not met. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer’s team is required. This role is based in the Houston, TX area. Primary Responsibilities
Build strong, trusted, and influential relationships with strategic customers, sales and the Organization Extensive Project Management and Change Management experience with sales processes Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services Proactively offer appropriately tailored advice and bring unique industry insights to the customer and/or sales driving value propositions Provide feedback to customers to streamline service and product delivery Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services Develop strong and trusted relationships within leadership to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements Establish synergistic relationship with the representative(s) to promote partnership in evaluating and presenting product/service portfolio expansion with the customer(s) Proven results on delivering/exceeding goals on time, with attention to detail Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results Relationship management: build strong relationships with management, director, and executive-level client base; effectively set and manage customer expectations Demonstrate humility to ensure customer issues and perspective are prioritized Demonstrate values that align with helping others improve performance through hands-on assistance, teaching and leadership Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture Regularly forecast your portfolio of accounts to sales leadership on a monthly, quarterly, and annual basis Requirements
5+ years experience in a customer facing sales/technical position Management and delivery of SaaS level solutions and services - preferably with experience in Investment Banking, Hedge Fund, Private Equity or Financial Analysis Minimum of a Bachelor’s degree in a technical discipline is highly desired, ideally possess a Master’s degree in a business-related subject Strong experience managing support and onboarding initiatives, and proven ability to build a world class team Goal-driven, roll up your sleeves personality with the power to act cool and calm under pressure Enverus Offers Comprehensive Benefits To Our Employees To Include
Medical Dental Vision Income Protection (disability, life/AD&D, critical illness, accident) Employee Assistance Program (EAP) Healthcare Spending Account (HSA), Commuter Lifestyle & Wellbeing Program Pet Insurance
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