Client Service Representative New 1 Thorndale Drive San Rafael, CA 94903
Veritasvetpartners, San Rafael, CA, United States
World Class Medicine. Purpose-Driven Partnership.
Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.
At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.
We believe in
Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.
About PESCM Why PESCM: We are not your typical veterinary hospital. About the Job
Welcome our clients in a friendly, helpful and compassionate manner
Keeping clients informed of their pet’s appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
Prepare and review medical records accurately and completely
Educate and advise clients regarding PESCM's services and practices
Process invoices and payments accurately
Assist with other administrative duties such as scanning, faxing, and emailing
About You
Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred experience with animal handling
Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
Ability to multi-task in a chaotic environment with completing needs
Ability to be compassionate at all times with upset and worried clientsAbility to work in a highly collaborative environment and commitment to develop long‑term relationships with colleagues, clients, and community is required.
Positive outlook and ability to work well in a collaborative environment.
Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
Honesty, integrity, and a desire to learn and have fun!
Schedule
Friday through Monday, 6:00am - 4:30pm
Thursday through Monday, 10:00pm - 6:30am
Salary $25.00 - $28.00/hr based on experience
Benefits and Compensation
Highly competitive salary based on experience
Mental health support with Talkspace
Continuing education support with CE allowance and PTO
Reimbursement of membership and licensure fees
401k retirement plan options with company match
Medical, vision, and dental insurance options - some plans may be paid up to 100%
Basic life insurance provided and other voluntary insurance options available for full‑time team members
6 weeks paid parental leave for full‑time team members
Paid time off and time to enjoy it!
Double pay for holidays
In‑house fun committee
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
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Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.
At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.
We believe in
Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.
About PESCM Why PESCM: We are not your typical veterinary hospital. About the Job
Welcome our clients in a friendly, helpful and compassionate manner
Keeping clients informed of their pet’s appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
Prepare and review medical records accurately and completely
Educate and advise clients regarding PESCM's services and practices
Process invoices and payments accurately
Assist with other administrative duties such as scanning, faxing, and emailing
About You
Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred experience with animal handling
Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
Ability to multi-task in a chaotic environment with completing needs
Ability to be compassionate at all times with upset and worried clientsAbility to work in a highly collaborative environment and commitment to develop long‑term relationships with colleagues, clients, and community is required.
Positive outlook and ability to work well in a collaborative environment.
Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
Honesty, integrity, and a desire to learn and have fun!
Schedule
Friday through Monday, 6:00am - 4:30pm
Thursday through Monday, 10:00pm - 6:30am
Salary $25.00 - $28.00/hr based on experience
Benefits and Compensation
Highly competitive salary based on experience
Mental health support with Talkspace
Continuing education support with CE allowance and PTO
Reimbursement of membership and licensure fees
401k retirement plan options with company match
Medical, vision, and dental insurance options - some plans may be paid up to 100%
Basic life insurance provided and other voluntary insurance options available for full‑time team members
6 weeks paid parental leave for full‑time team members
Paid time off and time to enjoy it!
Double pay for holidays
In‑house fun committee
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
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