Sales Support Specialist
Team Air Distributing, Louisville, KY, United States
Team Air Distributing is an established leader in the heating, ventilation, and air conditioning (HVAC) distribution industry. With over 30 years of professional experience, our team of experts is dedicated to delivering high-quality HVAC products and services while integrating the latest technology to meet customer needs. Built on a foundation of respect and loyalty, Team Air is committed to providing personalized service and achieving customer satisfaction by addressing every requirement, big or small. Our dedication to building lasting relationships sets us apart as a customer-focused distributor in the HVAC industry.
Role Description
The Sales Support Specialist is responsible for supporting many facets of the Sales Team. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs. Primary Duties and Responsibilities
Quote, prepare, and place orders for Territory Managers Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs and drive sales over the phone Ensure successful transfer of materials/equipment if needed for customer orders Estimate date of deliveries based on knowledge of production and delivery schedules Follow through on fulfillment to ensure customer satisfaction Actively engage daily with customers and Territory Managers over the phone or by email in a timely manner Additional responsibilities may be required based on customer needs Skills
HVAC experience in relation to equipment and materials
(Required) Excellent problem solving, analytical, and organizational skills Excellent reasoning ability and sound judgement Excellent interpersonal skills Excellent written and oral communication Ability to multitask in a fast-paced environment Ability to handle confidential information with great sensitivity Able to pass a drug test and background screening Education
High School diploma or GED equivalent required Working Conditions
Primarily based in office with minimal travel to other locations. It is a temperature-controlled environment. May include prolonged periods of sitting at a desk and working on a computer. Must be able to lift products and materials up to 15 lbs total without assistance. Americans with Disabilities Act (ADA) Statement
We are committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, or while performing the essential functions of this role, please contact Human Resources.
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The Sales Support Specialist is responsible for supporting many facets of the Sales Team. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs. Primary Duties and Responsibilities
Quote, prepare, and place orders for Territory Managers Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs and drive sales over the phone Ensure successful transfer of materials/equipment if needed for customer orders Estimate date of deliveries based on knowledge of production and delivery schedules Follow through on fulfillment to ensure customer satisfaction Actively engage daily with customers and Territory Managers over the phone or by email in a timely manner Additional responsibilities may be required based on customer needs Skills
HVAC experience in relation to equipment and materials
(Required) Excellent problem solving, analytical, and organizational skills Excellent reasoning ability and sound judgement Excellent interpersonal skills Excellent written and oral communication Ability to multitask in a fast-paced environment Ability to handle confidential information with great sensitivity Able to pass a drug test and background screening Education
High School diploma or GED equivalent required Working Conditions
Primarily based in office with minimal travel to other locations. It is a temperature-controlled environment. May include prolonged periods of sitting at a desk and working on a computer. Must be able to lift products and materials up to 15 lbs total without assistance. Americans with Disabilities Act (ADA) Statement
We are committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, or while performing the essential functions of this role, please contact Human Resources.
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