West Coast Account Manager
Paradigm Science Inc, New York, NY, United States
Paradigm Sciences is a small specialty ingredient distribution company servicing the personal care and cosmetics industry.We have been supplying unique and natural ingredients to North American and Global cosmetic manufacturers since 2003.Our manufacturing customers range from globally known customers such as Estee Lauder and Coty to smaller lesser-known independent brand manufacturers to contract manufacturing companies.
As a distribution company, Paradigm Science has supply partnerships with numerous global ingredient manufacturers, allowing us exclusive sales rights to promote and sell these ingredients to our customers throughout the United States.The features, functionality and benefits of the ingredients in our product portfolio includes actives for skin care with clinical data, natural and naturally derived ingredients, sustainable ingredients, enhanced delivery systems, pigments for color cosmetics and ingredients derived from Upcycled or waste-free processes.
At Paradigm Sciences, Integrity is the foundation upon which lasting success is built. It guides our decision-making processes, ensuring that we consistently align our actions with our values. We nurture a culture where trust is not just earned but reinforced.
Teamwork is not just our value, it’s our mindset, ensuring that every member of our group has a vital role. By working together, we grow together. We help connect suppliers, brands, and manufacturers from across the world who share in our core values which strengthens our partnerships.
Paradigm Science Inc is a wholly owned subsidiary of Charles Tennant and Company (CTC), a specialty chemical manufacturer and distribution company headquartered in Toronto, Ontario Canada.CTC was established in 1932 and has offices in Toronto and Montreal with warehouse locations throughout Canada.CTC currently services and supplies ingredients to the Personal Care, Pharmaceutical, Industrial, Coatings and Mining industries.
Role Description
The Account Manager is responsible for delivering a best-in-class customer experience while growing sales of the company’s cosmetic and personal care ingredients portfolio throughout the West Coast. This includes understanding customer challenges, coordinating technical support, managing the sales pipeline, and ensuring seamless communication between internal teams. The role contributes directly to expanding market share and enhancing the company’s reputation as a leading specialty ingredients supplier.In addition, the Account Manager will apply technical product knowledge to position innovative raw materials, support customer formulation needs, and execute strategic account plans that deliver long-term revenue growth. This role acts as the territory’s business owner, responsible for opportunity generation, forecasting accuracy, and maintaining strong relationships throughout the product development cycle. Primary Sales Responsibilities
Manage a defined list of key accounts while building new business opportunities, vetting new customers, and growing target results within assigned territory Plan and organize business calendar with an average of 3.5 business days per week meeting with customers in-person Responsible for developing strong inter-company relationships with our supply partners and customers Responsible for sending price quotes, marketing sheets, and regulatory requests Occasionally host our Partners with presentations to customers in-person Support customers with current projects and introduce new and existing raw materials from current suppliers Responsible for sales/demand forecasts, updating opportunities regularly, and quarterly partner reports Build and maintain relationships with key account contacts in territory and keep informed of trade developments, competition & industry trends Support Paradigm at various trade shows and networking events within the Personal Care Industry Organizations such as NYSCC, Supplier’s Day, Sunscreen Symposium Work closely with Marketing to prepare presentations to customers. Host lunch and learns and webinars to keep customers up to date on ingredient offerings Follow up on all leads, samples, and ingredient interests Update CRM (Salesforce) with up-to-date information on customers, visits, and opportunities Nice to have
General formulation hands on or formulation knowledge regarding functional and benefit claims experience working through CMs supporting formulation initiatives of clients Adaptable to change and work-load prioritization Love for all things beauty Up to date on trends through social media and events Outside the box and entrepreneurial mindset Required Skills
Strong organizational skills with attention to detail Self-motivated Excellent problem solving, organizational, prioritization and time management skills Excel advanced knowledge Presentation creation and presentation skills Ability to work independently Strong written and oral communication with customers Ability to multi-task and work within deadlines Strong team collaboration Other Requirements
Bachelor\'s degree in Chemistry or equivalent technical background. Ability to work strategically and effectively. Strong presentation skills. Must possess motivation, drive,strong work ethic and team spirit.
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The Account Manager is responsible for delivering a best-in-class customer experience while growing sales of the company’s cosmetic and personal care ingredients portfolio throughout the West Coast. This includes understanding customer challenges, coordinating technical support, managing the sales pipeline, and ensuring seamless communication between internal teams. The role contributes directly to expanding market share and enhancing the company’s reputation as a leading specialty ingredients supplier.In addition, the Account Manager will apply technical product knowledge to position innovative raw materials, support customer formulation needs, and execute strategic account plans that deliver long-term revenue growth. This role acts as the territory’s business owner, responsible for opportunity generation, forecasting accuracy, and maintaining strong relationships throughout the product development cycle. Primary Sales Responsibilities
Manage a defined list of key accounts while building new business opportunities, vetting new customers, and growing target results within assigned territory Plan and organize business calendar with an average of 3.5 business days per week meeting with customers in-person Responsible for developing strong inter-company relationships with our supply partners and customers Responsible for sending price quotes, marketing sheets, and regulatory requests Occasionally host our Partners with presentations to customers in-person Support customers with current projects and introduce new and existing raw materials from current suppliers Responsible for sales/demand forecasts, updating opportunities regularly, and quarterly partner reports Build and maintain relationships with key account contacts in territory and keep informed of trade developments, competition & industry trends Support Paradigm at various trade shows and networking events within the Personal Care Industry Organizations such as NYSCC, Supplier’s Day, Sunscreen Symposium Work closely with Marketing to prepare presentations to customers. Host lunch and learns and webinars to keep customers up to date on ingredient offerings Follow up on all leads, samples, and ingredient interests Update CRM (Salesforce) with up-to-date information on customers, visits, and opportunities Nice to have
General formulation hands on or formulation knowledge regarding functional and benefit claims experience working through CMs supporting formulation initiatives of clients Adaptable to change and work-load prioritization Love for all things beauty Up to date on trends through social media and events Outside the box and entrepreneurial mindset Required Skills
Strong organizational skills with attention to detail Self-motivated Excellent problem solving, organizational, prioritization and time management skills Excel advanced knowledge Presentation creation and presentation skills Ability to work independently Strong written and oral communication with customers Ability to multi-task and work within deadlines Strong team collaboration Other Requirements
Bachelor\'s degree in Chemistry or equivalent technical background. Ability to work strategically and effectively. Strong presentation skills. Must possess motivation, drive,strong work ethic and team spirit.
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