Senior Customer Engineer - AI (SaaS)

AC Lion is partnering with a high-growth, venture-backed AI marketing technology company to hire a

Senior Customer AI Engineer . This is a highly technical, customer-facing role focused on enterprise implementation, integration, and optimization of an AI-driven platform. If you enjoy sitting at the intersection of APIs, data pipelines, AI, and enterprise stakeholder management — this is a high-impact opportunity. The Opportunity

You’ll serve as a trusted technical partner to Fortune 500 brands, guiding customers from post-sale implementation through ongoing optimization and expansion. This role blends

technical account management, AI solutioning, and enterprise delivery

— ensuring customers unlock measurable value from the platform. What You Will Do

Lead integrations (APIs, data feeds, product catalogs, system dependencies) Design custom technical solutions including dashboards, exports, and workflows Support RFP/RFI technical responses and build scalable internal processes Partner with customers on optimization, automation, and performance validation Own the technical relationship for assigned enterprise accounts Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success Identify expansion opportunities through advanced technical use cases What The Hiring Team is Looking For

5+ years in a Technical Account Manager, Customer Engineer, or Solutions Engineer role within SaaS, AI, or martech Strong hands-on experience with APIs, integrations, and data systems Working knowledge of databases, analytics, and AI/ML concepts Experience supporting enterprise or Fortune 500 accounts Ability to translate complex technical concepts into clear business outcomes Comfortable building process in fast-paced, scaling environments Exceptional communication and stakeholder management skills

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