Waymo is hiring: Community Engagement Manager in San Francisco

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. As a member of the Public Affairs team, you will be at the forefront of bringing autonomous driving technology to the public. Our focus is implementing advocacy, grassroots, and grasstops campaigns to drive acceptance and adoption of our life-saving technology. We work directly with key third party groups and influencers to educate the public on the safety benefits of Waymo’s fully autonomous driving technology. Internally, our efforts support the innovative work of engineering, product, safety, and external engagement teams. In this hybrid role, you will report to the Chief Marketing Officer. You Will Architect community strategies: Develop and execute local engagement plans in a variety of urban markets to ensure both Waymo and our local infrastructure projects are understood and supported. Closely partner with a variety of cross‑functional internal teams and local consultants for both strategic planning and tactical execution. Mitigate friction: Proactively identify potential community pain points—such as construction noise or traffic—and implement creative solutions to maintain neighborhood understanding and harmony. Manage multi‑channel outreach: Manage a variety of engagements—including potentially door‑knocking campaigns, town halls, digital updates, and “coffee chats”—to keep residents informed and heard. Translate complexity: Turn technical infrastructure jargon into clear, relatable stories about how Waymo serves, partners with, and invests in local communities. Community liaison: Serve as a liaison between Waymo and key neighborhood stakeholders, including non‑profits and small business owners. You Have Ground game experience: At least 5 years in public affairs, community organizing, or local government relations. Exceptional emotional intelligence: The ability to remain calm and empathetic in high‑pressure situations. Project management excellence: Experience managing multiple simultaneous projects across different time zones, city jurisdictions, and with the input of several cross‑functional internal teams. Stellar communication skills: Exceptional writing and public speaking skills, with an ability to tailor your message to everyone from a city councilor to a local shopkeeper. Ability to travel: A willingness to travel to be physically present in the neighborhoods where the work is happening. We Prefer Autonomous Vehicle (AV) or mobility background: Prior experience in the mobility, transit, or logistics sectors, particularly helping communities navigate the transition to new technologies. Local urban experience: Specific experience working with diverse urban demographics and a deep understanding of the unique social and political fabrics of major metro areas. Crisis & issues management: A proven track record of managing active neighborhood friction, such as construction mitigation, zoning disputes, or high‑profile public feedback sessions. Crisis communication tools: Proficiency with CRM tools (like Salesforce or StakeTracker) and digital engagement platforms to track community sentiment and manage outreach data. Creative storytelling: Experience using visual aids, maps, or digital media to simplify complex infrastructure projects for a non‑technical audience. Established local networks: Existing relationships with urban planning groups, accessibility advocates, or business improvement districts (BIDs). Multilingual capabilities: Fluency in a second language (e.g., Spanish or Cantonese) to ensure inclusive outreach in linguistically diverse neighborhoods. Travel Requirements (if Applicable) This role requires up to 30% travel to be physically present in the neighborhoods and markets where our we are opening infrastructure to support our growth. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $158,000—$200,000 USD #J-18808-Ljbffr In Summary: Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver . The Waymo Driver has provided over ten million rider-only trips enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states . En Español: Waymo es una compañía de tecnología de conducción autónoma con la misión de ser el conductor más confiable del mundo. Desde su inicio como Google Self-Driving Car Project en 2009, Waymo se ha centrado en construir el Waymo Driver El Conductor Más Experimentado del MundoTM para mejorar el acceso a la movilidad mientras salva miles de vidas ahora perdidas por accidentes de tránsito. Internamente, nuestros esfuerzos apoyan el trabajo innovador de los equipos de ingeniería, producto, seguridad y compromiso externo. En este papel híbrido, usted informará al Director General de Marketing (Chief Marketing Officer) y implementará soluciones creativas para mantener la comprensión y armonía del vecindario metropolitano. Administrar estrategias comunitarias: Desarrollar e ejecutar planes locales de participación en una variedad de mercados urbanos para garantizar que Waymo y nuestros proyectos de infraestructura local sean entendidos y apoyados. Colaborar estrechamente con diversos equipos internos transversales funcionales y consultores locales tanto para planificación estratégica como ejecución táctica. Mitigar las fricciones locales: Identificar proactivamente posibles puntos dolorosos de la comunidad como ruido de construcción o tráficoy implementar soluciones criativas para preservar el conocimiento y la concordancia entre los vecindarios metropolitanos. Gestionar un alcance multicanal: gestionar una variada gama de compromisosincluyendo puertas a puerta potencialmente cerradas, salas de barrios, actualizaciones digitales y chats de caféPara mantenerse exceptivos y la complejidad.