Loss Mitigation Rep
Credit Union of Texas, Allen, TX, United States
Loss Mitigation Rep
Job Category
:
Staff
Requisition Number
:
LOSSM003237
Posted : February 23, 2026
Full-Time 1 Bethany 900 W Bethany Dr Suite 500 Allen, TX 75013, USA Job Details
Description
Position Purpose and Objectives The Loss Mitigation Auto Representative is responsible for proactively managing delinquent auto loan accounts to prevent repossession whenever possible while protecting the credit union's collateral position. This role requires advanced negotiation skills, investigative skip-tracing abilities, and sound judgment to determine when repossession is unavoidable and to execute placements in full compliance with state and federal regulations. The primary objective is to minimize charge-offs, reduce repossession frequency, protect collateral value, and deliver fair, respectful member solutions. Major Duties and Essential Functions Proactive Loss Mitigation & Repossession Prevention Contact delinquent members to identify hardship causes and negotiate sustainable payment arrangements. Analyze member financial situations and recommend appropriate workout options (extensions, deferments, payment arrangements, reinstatement plans). Counsel members on consequences of continued delinquency, including repossession and credit impact. Document all negotiations and maintain accurate system notes to support regulatory compliance. Monitor high-risk accounts to intervene prior to repossession assignment. Collaborate with internal departments to identify early-warning indicators of potential default. Repossession Assignment & Oversight Determine when repossession is necessary based on delinquency status, risk assessment, and member cooperation. Assign repossession orders to approved vendors in compliance with Texas Debt Collection Codes and UCC requirements. Verify proper notices have been issued prior to placement. Monitor repossession activity from assignment through recovery. Ensure compliance with all repossession laws, including right-to-cure notices and post-repossession disclosures. Work with members to redeem repossessed vehicles when appropriate. Coordinate post-recovery processes including remarketing, deficiency balance establishment, and documentation. Skip Tracing & Investigative Work Perform advanced skip tracing using internal systems, third-party tools, and investigative techniques. Locate members and collateral using public records, credit bureau data, and other lawful resources. Analyze payment patterns, employment data, and behavioral trends to determine recovery likelihood. Document investigative efforts thoroughly for audit and legal defensibility Negotiation & Settlement Authority Negotiate payment arrangements, reinstatements, and settlement agreements within approved authority limits. Evaluate cost-benefit of repossession versus workout solutions. Work charged-off accounts to secure voluntary payments or settlements. Recommend legal action or further recovery efforts when appropriate. Maintain professionalism and emotional intelligence during high-stress member interactions. Compliance & Documentation Ensure all actions comply with:
Texas Debt Collection Act UCC Article 9 FDCPA (as applicable) CFPB guidelines
Maintain audit-ready documentation for all collection and repossession activity. Adhere to internal policies governing collateral recovery and charge-of Specific knowledge, skills, and abilities required for this position: MUST
Understanding of Credit Union lending programs, policies, and default enforcement clauses Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements Previous experience regarding repossession, remarketing, collateral protection insurance, and third party management preferred. Advanced negotiation and conflict resolution skills. Strong investigative and skip-tracing capabilities. Thorough knowledge of secured lending, collateral enforcement, and repossession laws. Ability to assess financial risk and make sound recovery decisions. Emotional intelligence and ability to de-escalate difficult conversations. High sense of urgency and time management in deadline-driven environment. Strong documentation discipline and regulatory awareness. Ability to exercise independent judgment with minimal supervision Education
:
High school diploma or general education degree (GED). Experience
:
24 years of collections, recovery, or loss mitigation experience preferred. Direct experience with repossession placement and skip tracing strongly preferred. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability:
The ability to use common sense or logic. Detailed Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability:
The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability:
The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Compliance requirement The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category
:
Staff
Requisition Number
:
LOSSM003237
Posted : February 23, 2026
Full-Time 1 Bethany 900 W Bethany Dr Suite 500 Allen, TX 75013, USA Job Details
Description
Position Purpose and Objectives The Loss Mitigation Auto Representative is responsible for proactively managing delinquent auto loan accounts to prevent repossession whenever possible while protecting the credit union's collateral position. This role requires advanced negotiation skills, investigative skip-tracing abilities, and sound judgment to determine when repossession is unavoidable and to execute placements in full compliance with state and federal regulations. The primary objective is to minimize charge-offs, reduce repossession frequency, protect collateral value, and deliver fair, respectful member solutions. Major Duties and Essential Functions Proactive Loss Mitigation & Repossession Prevention Contact delinquent members to identify hardship causes and negotiate sustainable payment arrangements. Analyze member financial situations and recommend appropriate workout options (extensions, deferments, payment arrangements, reinstatement plans). Counsel members on consequences of continued delinquency, including repossession and credit impact. Document all negotiations and maintain accurate system notes to support regulatory compliance. Monitor high-risk accounts to intervene prior to repossession assignment. Collaborate with internal departments to identify early-warning indicators of potential default. Repossession Assignment & Oversight Determine when repossession is necessary based on delinquency status, risk assessment, and member cooperation. Assign repossession orders to approved vendors in compliance with Texas Debt Collection Codes and UCC requirements. Verify proper notices have been issued prior to placement. Monitor repossession activity from assignment through recovery. Ensure compliance with all repossession laws, including right-to-cure notices and post-repossession disclosures. Work with members to redeem repossessed vehicles when appropriate. Coordinate post-recovery processes including remarketing, deficiency balance establishment, and documentation. Skip Tracing & Investigative Work Perform advanced skip tracing using internal systems, third-party tools, and investigative techniques. Locate members and collateral using public records, credit bureau data, and other lawful resources. Analyze payment patterns, employment data, and behavioral trends to determine recovery likelihood. Document investigative efforts thoroughly for audit and legal defensibility Negotiation & Settlement Authority Negotiate payment arrangements, reinstatements, and settlement agreements within approved authority limits. Evaluate cost-benefit of repossession versus workout solutions. Work charged-off accounts to secure voluntary payments or settlements. Recommend legal action or further recovery efforts when appropriate. Maintain professionalism and emotional intelligence during high-stress member interactions. Compliance & Documentation Ensure all actions comply with:
Texas Debt Collection Act UCC Article 9 FDCPA (as applicable) CFPB guidelines
Maintain audit-ready documentation for all collection and repossession activity. Adhere to internal policies governing collateral recovery and charge-of Specific knowledge, skills, and abilities required for this position: MUST
Understanding of Credit Union lending programs, policies, and default enforcement clauses Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements Previous experience regarding repossession, remarketing, collateral protection insurance, and third party management preferred. Advanced negotiation and conflict resolution skills. Strong investigative and skip-tracing capabilities. Thorough knowledge of secured lending, collateral enforcement, and repossession laws. Ability to assess financial risk and make sound recovery decisions. Emotional intelligence and ability to de-escalate difficult conversations. High sense of urgency and time management in deadline-driven environment. Strong documentation discipline and regulatory awareness. Ability to exercise independent judgment with minimal supervision Education
:
High school diploma or general education degree (GED). Experience
:
24 years of collections, recovery, or loss mitigation experience preferred. Direct experience with repossession placement and skip tracing strongly preferred. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Finger Dexterity Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability:
The ability to use common sense or logic. Detailed Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability:
The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability:
The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Compliance requirement The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.