OAG - Child Support | Asset Management Analyst (IT Business Analyst II) | 26-037
Texas, Austin, TX, United States
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.
The Office of the Attorney General’s Software Asset Management team members work alongside business operations to complete major acquisitions and monitor the proceedings of technical contracts, software, and resources. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Responsibilities
Provides advanced administrative support to the IT Finance Operations Manager and team, ensuring efficient coordination and communication across all activities. Manages electronic calendars, serving as a gatekeeper for scheduling and prioritization, and coordinating meetings. Tracks assignments, prepares written correspondence, and oversees the submission and resolution of ServiceNow tickets. Additionally, this position monitors workflow to ensure timely and accurate completion of tasks, and communicates departmental objectives, decisions, and updates to key stakeholders on behalf of the IT Finance Operations Team.
Primary liaison between the agency and IT vendors, ensuring effective procurement and management of technology assets and services. Engages with vendors to obtain detailed product information, coordinate demonstrations, and evaluate proposals to support informed decision‑making. Proactively solicits quotes, identifies potential suppliers, and conducts thorough reviews of vendor responses to confirm compliance with OAG standards and stakeholder requirements.
Maintains precise and up‑to‑date inventory of software licenses, versions, and installations to ensure compliance with licensing agreements, regulatory requirements, and state policies. Validates adherence to contractual and legal standards while optimizing asset utilization to enhance operational efficiency and cost‑effectiveness. Additionally, prepares and submits comprehensive performance reports for software vendors upon contract completion, evaluating compliance with agreements and overall service quality.
Leads negotiations for software renewals, prioritizing cost‑effective solutions while ensuring compliance with agency requirements and strategic objectives. Collaborates with internal stakeholders to assess renewal needs, negotiates vendor quotes, and conducts year‑over‑year analyses of software renewals to identify value opportunities and maximize return on investment. Manages the acquisition, documentation, and distribution of updated license keys upon renewal. Additionally, performs regular audits to detect and mitigate risks related to software compliance, safeguarding operational integrity and regulatory adherence.
Supports software asset management using ServiceNow, including receiving and entering and tracking supply requests; creates and provides detailed tracking, analysis, and reporting on software products and open tickets/requests as needed. Procures hardware on behalf of internal stakeholders by using, interpreting, and monitoring established guidelines, rules, policies, and laws. Maintains procurement files to ensure compliance with all state and federal procurement rules, regulations, and reporting requirements.
Ensures that software updates are executed in a timely manner across all agency systems. This involves monitoring update schedules, coordinating with IT teams to facilitate installations, and verifying that updates are applied correctly to maintain agency security and performance.
Plays a crucial role in preparing the agency for software audits. This includes maintaining accurate inventory records, ensuring compliance with licensing agreements, and collaborating with relevant departments to obtain necessary documentation. Develops best practices to facilitate efficient audit processes and minimize risk; addresses findings and implements corrective actions as necessary.
Performs related work as assigned.
Maintains relevant knowledge necessary to perform essential job functions.
Attends work regularly in compliance with agreed‑upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
Education: Graduation from high school or equivalent.
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: software management, business administration, information technology, management information systems, project management, or program management.
Experience: experience with managing assets and software management.
Knowledge (high-level) of various IT software and hardware products.
Knowledge of the practices, principles, and techniques of computer operations and managing information systems.
Knowledge of working with CMDB and of specific business services that it supports.
Knowledge of various software licensing agreements as well as vendor management negotiation skills.
Skill in effective time management to ensure customer service experience is satisfactory and meet expectations.
Skill in planning and managing special projects.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision making.
Skill in training, leading, assigning, and/or prioritizing the work of others.
Ability to examine data/information, discern variations/similarities, and identify trends, relationships, and causal factors as well as grasp issues and draw accurate conclusions.
Ability to obtain Certified Texas Contract Manager (CTCM) Certification within 6 months.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional environment.
Ability to provide excellent customer service.
Ability to work in person at an OAG work location, if needed.
Ability to arrange for personal transportation for business‑related travel, if needed.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%.
Preferred Qualifications
Experience with Service Now, CAPPS, and Salesforce.
Ability to manage vendor relationships.
Working knowledge with DIR Data Center Services (DCS) Shared Technology Services (STS) Portal.
Experience or knowledge of the State of Texas Procurement and Contracts Guide and/or regulations.
Experience negotiating contracts with vendors/suppliers.
Prior experience managing IT vendors.
Experience assessing the performance of vendors.
Experience recording and maintaining all spend in centralized tracking document.
Experience identifying potential savings opportunities for purchases and/or renewals.
Experience resolving vendor and employee complaints.
Experience interfacing with procurement teams to facilitate purchases and renewals.
Experience interfacing with finance to validate spend against budget.
Experience using asset management tools or software.
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
The Office of the Attorney General’s Software Asset Management team members work alongside business operations to complete major acquisitions and monitor the proceedings of technical contracts, software, and resources. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
Responsibilities
Provides advanced administrative support to the IT Finance Operations Manager and team, ensuring efficient coordination and communication across all activities. Manages electronic calendars, serving as a gatekeeper for scheduling and prioritization, and coordinating meetings. Tracks assignments, prepares written correspondence, and oversees the submission and resolution of ServiceNow tickets. Additionally, this position monitors workflow to ensure timely and accurate completion of tasks, and communicates departmental objectives, decisions, and updates to key stakeholders on behalf of the IT Finance Operations Team.
Primary liaison between the agency and IT vendors, ensuring effective procurement and management of technology assets and services. Engages with vendors to obtain detailed product information, coordinate demonstrations, and evaluate proposals to support informed decision‑making. Proactively solicits quotes, identifies potential suppliers, and conducts thorough reviews of vendor responses to confirm compliance with OAG standards and stakeholder requirements.
Maintains precise and up‑to‑date inventory of software licenses, versions, and installations to ensure compliance with licensing agreements, regulatory requirements, and state policies. Validates adherence to contractual and legal standards while optimizing asset utilization to enhance operational efficiency and cost‑effectiveness. Additionally, prepares and submits comprehensive performance reports for software vendors upon contract completion, evaluating compliance with agreements and overall service quality.
Leads negotiations for software renewals, prioritizing cost‑effective solutions while ensuring compliance with agency requirements and strategic objectives. Collaborates with internal stakeholders to assess renewal needs, negotiates vendor quotes, and conducts year‑over‑year analyses of software renewals to identify value opportunities and maximize return on investment. Manages the acquisition, documentation, and distribution of updated license keys upon renewal. Additionally, performs regular audits to detect and mitigate risks related to software compliance, safeguarding operational integrity and regulatory adherence.
Supports software asset management using ServiceNow, including receiving and entering and tracking supply requests; creates and provides detailed tracking, analysis, and reporting on software products and open tickets/requests as needed. Procures hardware on behalf of internal stakeholders by using, interpreting, and monitoring established guidelines, rules, policies, and laws. Maintains procurement files to ensure compliance with all state and federal procurement rules, regulations, and reporting requirements.
Ensures that software updates are executed in a timely manner across all agency systems. This involves monitoring update schedules, coordinating with IT teams to facilitate installations, and verifying that updates are applied correctly to maintain agency security and performance.
Plays a crucial role in preparing the agency for software audits. This includes maintaining accurate inventory records, ensuring compliance with licensing agreements, and collaborating with relevant departments to obtain necessary documentation. Develops best practices to facilitate efficient audit processes and minimize risk; addresses findings and implements corrective actions as necessary.
Performs related work as assigned.
Maintains relevant knowledge necessary to perform essential job functions.
Attends work regularly in compliance with agreed‑upon work schedule. Telework schedules are permitted for employees based on the agency’s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
Ensures security and confidentiality of sensitive and/or protected information.
Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualifications
Education: Graduation from high school or equivalent.
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: software management, business administration, information technology, management information systems, project management, or program management.
Experience: experience with managing assets and software management.
Knowledge (high-level) of various IT software and hardware products.
Knowledge of the practices, principles, and techniques of computer operations and managing information systems.
Knowledge of working with CMDB and of specific business services that it supports.
Knowledge of various software licensing agreements as well as vendor management negotiation skills.
Skill in effective time management to ensure customer service experience is satisfactory and meet expectations.
Skill in planning and managing special projects.
Skill in handling multiple tasks, prioritizing, and meeting deadlines.
Skill in effective oral and written communication.
Skill in exercising sound judgment and effective decision making.
Skill in training, leading, assigning, and/or prioritizing the work of others.
Ability to examine data/information, discern variations/similarities, and identify trends, relationships, and causal factors as well as grasp issues and draw accurate conclusions.
Ability to obtain Certified Texas Contract Manager (CTCM) Certification within 6 months.
Ability to receive and respond positively to constructive feedback.
Ability to work cooperatively with others in a professional environment.
Ability to provide excellent customer service.
Ability to work in person at an OAG work location, if needed.
Ability to arrange for personal transportation for business‑related travel, if needed.
Ability to work more than 40 hours as needed and in compliance with the FLSA.
Ability to lift and relocate 10 lbs.
Ability to travel up to 5%.
Preferred Qualifications
Experience with Service Now, CAPPS, and Salesforce.
Ability to manage vendor relationships.
Working knowledge with DIR Data Center Services (DCS) Shared Technology Services (STS) Portal.
Experience or knowledge of the State of Texas Procurement and Contracts Guide and/or regulations.
Experience negotiating contracts with vendors/suppliers.
Prior experience managing IT vendors.
Experience assessing the performance of vendors.
Experience recording and maintaining all spend in centralized tracking document.
Experience identifying potential savings opportunities for purchases and/or renewals.
Experience resolving vendor and employee complaints.
Experience interfacing with procurement teams to facilitate purchases and renewals.
Experience interfacing with finance to validate spend against budget.
Experience using asset management tools or software.
To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr