Payment Channel Operations Manager - USDS
TikTok USDS Joint Venture, San Jose, CA, United States
Responsibilities
Team Intro: The Business Operations Channel Team is responsible for ensuring that our channel partner payment processing is resilient, stable, and scalable. We provide strategic operational support that keeps our payment operations and funds flow running smoothly as well as supporting new business launches, channel and banking inquiries and incident resolution.
In this strategic IC role, you will be responsible for supporting multiple critical channel partners/payment service providers and banking partners. You will work closely with multiple XFN teams including Channel PMs and Engineers, Treasury, Legal, Compliance and Customer Experience. You will oversee channel traffic, report and resolve incidents, support channel related inquiries and partner closely with teams to launch new business lines and accounts. This is a dynamic role where you will actively navigate between external partner portals, internal engineering systems, and compliance workflows to implement and support reliable payment solutions.
Serve as primary point of contact for critical PSP and banking channels, handling incidents, account openings, due diligence requests and all other inquiries.
Lead investigations with Treasury, Solution and Tech teams to resolve escalated incidents such as stuck transactions between channel and internal platforms (ie. Refunds, payouts, etc).
Manage the end-to-end lifecycle of opening and maintaining PSP and channel bank accounts for the US region, including driving all external channel coordination, internal approvals, configurations and testing.
Monitor channel health and transaction success rates to proactively identify and resolve routing anomalies.
Facilitate and deliver timely complex Due Diligence Questionnaires (DDQs), RFIs and KYC/KYB reviews required by external partners/banks by partnering closely with Legal, Compliance, Business Line leaders and other XFN partners.
Collaborate with Product and R&D teams to define operational requirements for new business lines, payment methods and channel integrations and technical optimizations.
Partner with Treasury to resolve escalated issues via Oncall support and align closely with funding and settlement strategy between channel and banking partners.
Partner with Business Development teams and Channel PM/Engineering teams to ensure consistent channel communication, strategy and effective future planning and issue resolution.
Qualifications Minimum Qualifications:
3+ years of direct experience working within payment institutions, card networks, banks, or payment service providers/channels.
Proven track record with high volume businesses such as e-commerce or similar environments managing complex payment flows and merchant-side operations.
Strong understanding of the treasury functions including funding, settlement, reconciliation, funds flow, etc.
Familiarity with reviewing and managing partner agreements, including SLAs, fee structures, and operational obligations.
Professional history of resolving complex payment issues, ranging from technical API failures to manual reconciliation of "lost" funds.
Deep familiarity with the KYC/KYB lifecycle and the specific documentation requirements of global financial institutions for DDQs, RFIs and other regulatory inquiries.
Resilience in fast-paced troubleshooting scenarios involving multiple external stakeholders and internal executives.
As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.
Job Information 【For Pay Transparency】Compensation Description (Annually): The base salary range for this position in the selected city is
$88000
-
$202667
annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
Exercising sound judgment.
About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
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In this strategic IC role, you will be responsible for supporting multiple critical channel partners/payment service providers and banking partners. You will work closely with multiple XFN teams including Channel PMs and Engineers, Treasury, Legal, Compliance and Customer Experience. You will oversee channel traffic, report and resolve incidents, support channel related inquiries and partner closely with teams to launch new business lines and accounts. This is a dynamic role where you will actively navigate between external partner portals, internal engineering systems, and compliance workflows to implement and support reliable payment solutions.
Serve as primary point of contact for critical PSP and banking channels, handling incidents, account openings, due diligence requests and all other inquiries.
Lead investigations with Treasury, Solution and Tech teams to resolve escalated incidents such as stuck transactions between channel and internal platforms (ie. Refunds, payouts, etc).
Manage the end-to-end lifecycle of opening and maintaining PSP and channel bank accounts for the US region, including driving all external channel coordination, internal approvals, configurations and testing.
Monitor channel health and transaction success rates to proactively identify and resolve routing anomalies.
Facilitate and deliver timely complex Due Diligence Questionnaires (DDQs), RFIs and KYC/KYB reviews required by external partners/banks by partnering closely with Legal, Compliance, Business Line leaders and other XFN partners.
Collaborate with Product and R&D teams to define operational requirements for new business lines, payment methods and channel integrations and technical optimizations.
Partner with Treasury to resolve escalated issues via Oncall support and align closely with funding and settlement strategy between channel and banking partners.
Partner with Business Development teams and Channel PM/Engineering teams to ensure consistent channel communication, strategy and effective future planning and issue resolution.
Qualifications Minimum Qualifications:
3+ years of direct experience working within payment institutions, card networks, banks, or payment service providers/channels.
Proven track record with high volume businesses such as e-commerce or similar environments managing complex payment flows and merchant-side operations.
Strong understanding of the treasury functions including funding, settlement, reconciliation, funds flow, etc.
Familiarity with reviewing and managing partner agreements, including SLAs, fee structures, and operational obligations.
Professional history of resolving complex payment issues, ranging from technical API failures to manual reconciliation of "lost" funds.
Deep familiarity with the KYC/KYB lifecycle and the specific documentation requirements of global financial institutions for DDQs, RFIs and other regulatory inquiries.
Resilience in fast-paced troubleshooting scenarios involving multiple external stakeholders and internal executives.
As a condition of employment, all successful candidates must be able to establish authorization to work in the United States. For this position, the Company does not provide sponsorship or any immigration-related benefits.
Job Information 【For Pay Transparency】Compensation Description (Annually): The base salary range for this position in the selected city is
$88000
-
$202667
annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
Exercising sound judgment.
About USDS TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.
On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA.
#J-18808-Ljbffr