Director of Quality and Risk Management
College Medical Center Phoenix, Phoenix, AZ, United States
College Medical Center Phoenix is proud to be the newest addition to College Health Enterprises. We are dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight‑knit group, and autonomy to utilize your knowledge and experience.
Job Summary College Medical Center Phoenix is searching for a Director of Quality and Risk. The Director of Quality and Risk administers, directs, and coordinates activities of the Quality Management Department and oversees responsibility for Case Management, Customer Service, OB Outreach, and Lean. Responsible for day‑to‑day operations of the Quality Management Department, including but not limited to the Medical Staff Performance Improvement activities, core measure compliance, risk management, and directing the accreditation process. Oversees the recommendation, development, and implementation of policies and procedures for the respective responsible areas, and keeps the Chief Executive Officer informed of both the progress and potential problems.
Job Qualifications
Master’s prepared in Nursing or related field preferred OR
10 years of previous leadership experience in an acute care setting, with 5 years of experience in a leadership role in Quality Management and/or Performance Improvement
A Level One Fingerprint Card is required
Demonstrates leadership abilities, ability to work under stressful situations. Possess good oral and written communication skills. Demonstrates interpersonal relationships in a manner that enhances communication, promotes conflict resolution, and facilitates staff development.
CPR and CPI are required within one (1) week of hire.
Level One fingerprint card.
RN Preferred
Certified Professional in Healthcare Quality
Job‑Specific Responsibilities
Oversee the implementation of the Performance Improvement Program for the hospital
Assist all departments in developing meaningful criteria to evaluate the quality and appropriateness of care provided
Develop and recommend corrective action plans when indicator measurements fall below thresholds or exceed benchmarks
Lead and be responsible for Medical Staff Performance Improvement activities in the facility
Provide oversight of the Lean Program within the organization
Act as a liaison for all departments and services related to Performance Improvement and Risk Management
Ensure continual growth and improvement of Performance Improvement and Risk Management processes, staying current with trends and best practices in healthcare
Demonstrate professional management of department personnel
Promote professional growth and development of staff by identifying needs, sponsoring training, encouraging formal and continuing education, and evaluating outcomes
Counsel employees, develop staff, and use the disciplinary process when appropriate
Develop, implement, and continually evaluate all components of the Performance Improvement and Risk Management Programs for the facility
If you are passionate about making a difference and seeking a supportive team environment to grow your skills, we welcome your application.
Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
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Job Summary College Medical Center Phoenix is searching for a Director of Quality and Risk. The Director of Quality and Risk administers, directs, and coordinates activities of the Quality Management Department and oversees responsibility for Case Management, Customer Service, OB Outreach, and Lean. Responsible for day‑to‑day operations of the Quality Management Department, including but not limited to the Medical Staff Performance Improvement activities, core measure compliance, risk management, and directing the accreditation process. Oversees the recommendation, development, and implementation of policies and procedures for the respective responsible areas, and keeps the Chief Executive Officer informed of both the progress and potential problems.
Job Qualifications
Master’s prepared in Nursing or related field preferred OR
10 years of previous leadership experience in an acute care setting, with 5 years of experience in a leadership role in Quality Management and/or Performance Improvement
A Level One Fingerprint Card is required
Demonstrates leadership abilities, ability to work under stressful situations. Possess good oral and written communication skills. Demonstrates interpersonal relationships in a manner that enhances communication, promotes conflict resolution, and facilitates staff development.
CPR and CPI are required within one (1) week of hire.
Level One fingerprint card.
RN Preferred
Certified Professional in Healthcare Quality
Job‑Specific Responsibilities
Oversee the implementation of the Performance Improvement Program for the hospital
Assist all departments in developing meaningful criteria to evaluate the quality and appropriateness of care provided
Develop and recommend corrective action plans when indicator measurements fall below thresholds or exceed benchmarks
Lead and be responsible for Medical Staff Performance Improvement activities in the facility
Provide oversight of the Lean Program within the organization
Act as a liaison for all departments and services related to Performance Improvement and Risk Management
Ensure continual growth and improvement of Performance Improvement and Risk Management processes, staying current with trends and best practices in healthcare
Demonstrate professional management of department personnel
Promote professional growth and development of staff by identifying needs, sponsoring training, encouraging formal and continuing education, and evaluating outcomes
Counsel employees, develop staff, and use the disciplinary process when appropriate
Develop, implement, and continually evaluate all components of the Performance Improvement and Risk Management Programs for the facility
If you are passionate about making a difference and seeking a supportive team environment to grow your skills, we welcome your application.
Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
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