ADAS Training & Performance Lead (California Market)
Menlo Ventures, San Francisco, CA, United States
The company
Kinetic Automation is pioneering effortless modern vehicle repair. Kinetic uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for collision shops, dealerships, and insurance carriers. Kinetic’s service hubs and intake centers ensure accurate calibration, rapid turnaround, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has financial backing from top-tier investors, including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.
The role The ADAS Training & Performance Lead plays a critical role in enabling the success of collision repair centers by providing expert training on ADAS calibration identification, proper documentation for insurance reimbursement, and workflow optimization. This individual may also oversee and support a team of ADAS Field Support Specialists, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories. Success in this role requires a blend of technical expertise, customer relationship management, and a passion for driving operational excellence within the automotive service and repair industry.
Responsibilities
Build and maintain strong relationships to improve customer retention and customer service
Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
Support pre- and post-scan processing for key accounts
Manage and coach ADAS Field Support team members to achieve customer growth, retention, and satisfaction targets
Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
Monitor performance metrics to identify training needs and process improvements
Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends
Required qualifications
Experience working with automotive repair estimating software, such as CCC and Mitchell
Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
Leadership experience or team management background (ideal, though not a requirement)
Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check
Benefits
Competitive salary and incentive stock options (ISOs)
Health, dental, vision, life, and disability insurance
401(k) plan with company match
Health savings account (HSA) available with company contribution
Flexible spending accounts (FSAs)
Paid vacation and holidays
Mileage reimbursement
Ongoing training and professional development opportunities
Join us! Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities. If you meet the qualifications for this position and would like to join our team, please submit your resume for consideration.
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The role The ADAS Training & Performance Lead plays a critical role in enabling the success of collision repair centers by providing expert training on ADAS calibration identification, proper documentation for insurance reimbursement, and workflow optimization. This individual may also oversee and support a team of ADAS Field Support Specialists, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories. Success in this role requires a blend of technical expertise, customer relationship management, and a passion for driving operational excellence within the automotive service and repair industry.
Responsibilities
Build and maintain strong relationships to improve customer retention and customer service
Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
Support pre- and post-scan processing for key accounts
Manage and coach ADAS Field Support team members to achieve customer growth, retention, and satisfaction targets
Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
Monitor performance metrics to identify training needs and process improvements
Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends
Required qualifications
Experience working with automotive repair estimating software, such as CCC and Mitchell
Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
Leadership experience or team management background (ideal, though not a requirement)
Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check
Benefits
Competitive salary and incentive stock options (ISOs)
Health, dental, vision, life, and disability insurance
401(k) plan with company match
Health savings account (HSA) available with company contribution
Flexible spending accounts (FSAs)
Paid vacation and holidays
Mileage reimbursement
Ongoing training and professional development opportunities
Join us! Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities. If you meet the qualifications for this position and would like to join our team, please submit your resume for consideration.
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