Sr Channel Planning & Programs Manager | Labor Strategy
T-Mobile, Factoria, WA, United States
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged. Job Responsibilities
Job Responsibilities Run the day-to-day execution of labor-related programs Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility Ensure stakeholders are clear on deliverables, timelines, and dependencies Program + Project Execution Lead the day-to-day execution of labor-related programs and initiatives Manage workback plans, risk tracking, and follow-through for high-visibility initiatives Clarify deliverables, timelines, and dependencies with stakeholders Workforce Management Expertise Apply WFM fundamentals to guide decisions and prioritize work Pressure-test asks against headcount, earned hours, and forecast principles Serve as a thought partner to the Retail Labor Strategy team Cross-Functional Leadership Lead cross-functional conversations without direct authority Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy Be the go-to person who keeps projects moving, blockers cleared, and teams aligned Operational Rigor Build lightweight, repeatable structures that make execution smoother and more predictable Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake) Reduce one-off work by scaling repeatable solutions Education and Work Experience
High School Diploma/GED (Required) 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred) Retail/wireless sales/service experience a plus (Preferred) Strong project or program management skills—especially across distributed teams or functions (Preferred) Proven ability to juggle multiple initiatives without missing the details (Preferred) Comfort navigating ambiguity, shifting priorities, and fast decision-making (Preferred) Strong written and verbal communication (Preferred) High accountability (Preferred) Knowledge, Skills and Abilities
Data Analysis: Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required) Negotiation: Excellent influencing and negotiation skills (Required) Project Management: Strong project management, analysis, and execution skills — resulting in a track record of successful achievements (Required) Problem Solving: Demonstrated use of innovative yet analytical approaches to problem solving (Required) Software: Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Regulatory
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $107,200 - $193,300 • Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on factors such as location, qualifications, and experience. At T-Mobile, employees in regular roles are eligible for annual bonuses or incentives based on role. To find the pay range for this role based on hiring location, please refer to the job posting updates. Benefits: Medical, dental and vision insurance; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building benefits; and other perks. Eligible employees may also receive discounts and access to additional programs. For details, visit the benefits section on the careers page. Equal Opportunity and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability status, or any other protected characteristic. Discrimination or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for general inquiries about positions.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence. You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged. Job Responsibilities
Job Responsibilities Run the day-to-day execution of labor-related programs Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility Ensure stakeholders are clear on deliverables, timelines, and dependencies Program + Project Execution Lead the day-to-day execution of labor-related programs and initiatives Manage workback plans, risk tracking, and follow-through for high-visibility initiatives Clarify deliverables, timelines, and dependencies with stakeholders Workforce Management Expertise Apply WFM fundamentals to guide decisions and prioritize work Pressure-test asks against headcount, earned hours, and forecast principles Serve as a thought partner to the Retail Labor Strategy team Cross-Functional Leadership Lead cross-functional conversations without direct authority Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy Be the go-to person who keeps projects moving, blockers cleared, and teams aligned Operational Rigor Build lightweight, repeatable structures that make execution smoother and more predictable Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake) Reduce one-off work by scaling repeatable solutions Education and Work Experience
High School Diploma/GED (Required) 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred) Retail/wireless sales/service experience a plus (Preferred) Strong project or program management skills—especially across distributed teams or functions (Preferred) Proven ability to juggle multiple initiatives without missing the details (Preferred) Comfort navigating ambiguity, shifting priorities, and fast decision-making (Preferred) Strong written and verbal communication (Preferred) High accountability (Preferred) Knowledge, Skills and Abilities
Data Analysis: Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required) Negotiation: Excellent influencing and negotiation skills (Required) Project Management: Strong project management, analysis, and execution skills — resulting in a track record of successful achievements (Required) Problem Solving: Demonstrated use of innovative yet analytical approaches to problem solving (Required) Software: Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel and Regulatory
Travel Required (Yes/No): No DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $107,200 - $193,300 • Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on factors such as location, qualifications, and experience. At T-Mobile, employees in regular roles are eligible for annual bonuses or incentives based on role. To find the pay range for this role based on hiring location, please refer to the job posting updates. Benefits: Medical, dental and vision insurance; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building benefits; and other perks. Eligible employees may also receive discounts and access to additional programs. For details, visit the benefits section on the careers page. Equal Opportunity and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability status, or any other protected characteristic. Discrimination or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for general inquiries about positions.
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