Sr. Sales Operations Manager
Align Technology, Inc., Raleigh, NC, United States
Sr. Sales Operations Manager
Department:
Sales
Employment Type:
Full Time
Location:
US-North Carolina-Raleigh
Description Sr. Sales Operations Manager will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes, enhancing Sales Force Effectiveness, and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations.
Role expectations Sales Compensation & Incentives
Maintain end‑to‑end ownership of incentive‑based compensation programs, including design inputs, governance, system readiness, execution, and ongoing optimization.
Collaborate cross‑functionally to support quota setting, accruals, payout processes, and performance tracking.
Provide insights on incentive trends, seller behavior, and business impact, including clear recommendations for program adjustments.
Sales Operations & Sales Excellence
Develop, improve, and maintain sales operational systems, tools, processes, and best practices that enable efficient execution and high‑quality decision‑making.
Ensure tools and workflows are designed to remove friction, increase field productivity, and support a consistent seller experience.
Lead continuous improvement efforts across sales operations, leveraging industry benchmarks and internal insights.
Identify performance gaps and structural opportunities, using data and insights to recommend and drive changes that improve sales outcomes.
Establish clear governance, measurement, and feedback loops to continuously improve sales effectiveness initiatives.
What we're looking for
Bachelor’s Degree or equivalent experience
10+ years of experience in Sales Operations, Sales Effectiveness, or related analytical roles
Strong experience with incentive compensation, sales performance management, and operational analytics
Proficiency in Salesforce, SQL, Power BI, and Sales Performance Management tools
Experience with sales operating models, organizational effectiveness, and process design
Strong financial modeling, budgeting, and forecasting experience
Demonstrated ability to own outcomes, make informed decisions, and drive initiatives end‑to‑end
Strong judgment and comfort navigating legal, regulatory, and compliance considerations
Working knowledge of product development and system architecture
Excellent communication and presentation skills, with the ability to influence senior stakeholders
Strong problem‑solving skills and comfort operating in ambiguity
Ability to manage shifting priorities and balance strategic thinking with execution
Willingness to travel up to 10%
Pay Transparency If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position.
Family Benefits Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back‑up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits Align offers its employees:
Short‑term and long‑term disability insurance in accordance with those plans.
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre‑tax commuter benefit plan.
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after‑tax options.
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay‑period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non‑exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
11 Company‑designated paid holidays throughout the year.
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Non‑exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long‑term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
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Sales
Employment Type:
Full Time
Location:
US-North Carolina-Raleigh
Description Sr. Sales Operations Manager will be responsible for developing and maintaining all incentive-based compensation systems/tools, optimizing work processes, enhancing Sales Force Effectiveness, and providing insights and recommendations for sales teams. The candidate will work cross-functionally with various departments to create solutions by gathering data and insights to ultimately drive best-in-class experience and productivity to meet and exceed company/department goals. The candidate will utilize industry benchmarks to deliver tracking and traceability of processes and solutions utilizing technology platforms delivered by Sales Operations.
Role expectations Sales Compensation & Incentives
Maintain end‑to‑end ownership of incentive‑based compensation programs, including design inputs, governance, system readiness, execution, and ongoing optimization.
Collaborate cross‑functionally to support quota setting, accruals, payout processes, and performance tracking.
Provide insights on incentive trends, seller behavior, and business impact, including clear recommendations for program adjustments.
Sales Operations & Sales Excellence
Develop, improve, and maintain sales operational systems, tools, processes, and best practices that enable efficient execution and high‑quality decision‑making.
Ensure tools and workflows are designed to remove friction, increase field productivity, and support a consistent seller experience.
Lead continuous improvement efforts across sales operations, leveraging industry benchmarks and internal insights.
Identify performance gaps and structural opportunities, using data and insights to recommend and drive changes that improve sales outcomes.
Establish clear governance, measurement, and feedback loops to continuously improve sales effectiveness initiatives.
What we're looking for
Bachelor’s Degree or equivalent experience
10+ years of experience in Sales Operations, Sales Effectiveness, or related analytical roles
Strong experience with incentive compensation, sales performance management, and operational analytics
Proficiency in Salesforce, SQL, Power BI, and Sales Performance Management tools
Experience with sales operating models, organizational effectiveness, and process design
Strong financial modeling, budgeting, and forecasting experience
Demonstrated ability to own outcomes, make informed decisions, and drive initiatives end‑to‑end
Strong judgment and comfort navigating legal, regulatory, and compliance considerations
Working knowledge of product development and system architecture
Excellent communication and presentation skills, with the ability to influence senior stakeholders
Strong problem‑solving skills and comfort operating in ambiguity
Ability to manage shifting priorities and balance strategic thinking with execution
Willingness to travel up to 10%
Pay Transparency If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full‑time employees in this position.
Family Benefits Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
Back‑up Child/Elder Care and access to a caregiving concierge
Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
Breast Milk Delivery and Lactation Support Services
Employee Assistance Program
Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits Align offers its employees:
Short‑term and long‑term disability insurance in accordance with those plans.
Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre‑tax commuter benefit plan.
401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after‑tax options.
Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay‑period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non‑exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
11 Company‑designated paid holidays throughout the year.
If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
Non‑exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long‑term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
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