Customer Service Representative
Universalbeauty, Glendale Heights, IL, United States
This position will oversee and ensure timely, accurate completion of customer service and order processing duties.
Job Responsibilities
Oversee key daily Customer Service tasks
Order Entry
Invoicing
Timely Order Delivery
Builds strong and cohesive relationships, promotes teamwork
Escalation resource for customer complaint and order issue investigations and resolutions
Ensure consistent and timely availability of requested daily activity/sales reports
Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools
Remains knowledgeable and up-to-date on product changes and developments
Continually builds good customer relations
Other duties may be assigned from time to time by the manager
Requirements
Solid work ethic, ability to multi-task
Approachable, pleasant, and enjoys working in a team environment
Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
1+ years' of customer service
Excellent written and verbal communication skills
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Job Responsibilities
Oversee key daily Customer Service tasks
Order Entry
Invoicing
Timely Order Delivery
Builds strong and cohesive relationships, promotes teamwork
Escalation resource for customer complaint and order issue investigations and resolutions
Ensure consistent and timely availability of requested daily activity/sales reports
Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools
Remains knowledgeable and up-to-date on product changes and developments
Continually builds good customer relations
Other duties may be assigned from time to time by the manager
Requirements
Solid work ethic, ability to multi-task
Approachable, pleasant, and enjoys working in a team environment
Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
1+ years' of customer service
Excellent written and verbal communication skills
#J-18808-Ljbffr