Sales Support Specialist
Vivint, Provo, UT, United States
Overview
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Overview Working as a
Sales Support Representative
for our Channel Partners is the perfect entry‑level role to introduce you to the world of sales and customer support. Reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing their expectations every time. You should be passionate about ensuring that customers have a smooth, positive transition from the point of sale to the activation of their equipment.
Position Details
Introductory entry‑level role with opportunities to learn sales tactics, processes, Vivint systems/equipment, customer service and time management skills.
Compensation: $17 per hour plus uncapped commission (on average, reps will make between $35k–$45k per year).
Two‑week onsite paid training at our Provo, UT office.
Responsibilities
Maintain engaging energy and enthusiasm with customers.
Ensure smooth, positive transition from point of sale to activation of equipment.
Assist channel partners with sales tactics, processes and Vivint equipment.
Provide excellent customer service and manage time efficiently.
Support sales goals and contribute to the growth of the channel partner network.
Minimum Qualifications
High School Education, GED, or equivalent.
At least 18 years of age.
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent.
Computer literate.
Desire to engage customers in an upbeat, helpful manner.
Ability to work designated shift full‑time.
Preferred Qualifications
Sales/Customer Service background.
Ability to creatively solve problems.
Ability to multi‑task (especially while talking on the phone).
Attention to detail.
Perks
Daily lunch and drinks on site.
Paid holidays and flexible paid time away.
Employee/Friends/Family Discounts.
Onsite health clinic, gym, gaming tables.
Medical/dental/vision/life coverage & 24/7 Medical Hotline.
401(k) + Employer Match.
Employee Resource Groups.
Working Conditions This job operates in a professional office environment. The role routinely uses standard office equipment such as computers and phones.
Safety Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements and must accept the responsibility for maintaining the safety of themselves, their co‑workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct hazards or unsafe conditions, question non‑standard operations or unmitigated hazards, and provide feedback to management.
Legal & EEO NRG Energy is committed to a drug and alcohol‑free workplace. Employees are subject to periodic random drug testing and post‑accident and reasonable suspicion drug and alcohol testing, to the extent permitted by law and any applicable collective bargaining agreement. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (the poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Other Official description on file with Talent.
#J-18808-Ljbffr
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Overview Working as a
Sales Support Representative
for our Channel Partners is the perfect entry‑level role to introduce you to the world of sales and customer support. Reps are expected to maintain an engaging energy and enthusiasm with our customers, surpassing their expectations every time. You should be passionate about ensuring that customers have a smooth, positive transition from the point of sale to the activation of their equipment.
Position Details
Introductory entry‑level role with opportunities to learn sales tactics, processes, Vivint systems/equipment, customer service and time management skills.
Compensation: $17 per hour plus uncapped commission (on average, reps will make between $35k–$45k per year).
Two‑week onsite paid training at our Provo, UT office.
Responsibilities
Maintain engaging energy and enthusiasm with customers.
Ensure smooth, positive transition from point of sale to activation of equipment.
Assist channel partners with sales tactics, processes and Vivint equipment.
Provide excellent customer service and manage time efficiently.
Support sales goals and contribute to the growth of the channel partner network.
Minimum Qualifications
High School Education, GED, or equivalent.
At least 18 years of age.
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent.
Computer literate.
Desire to engage customers in an upbeat, helpful manner.
Ability to work designated shift full‑time.
Preferred Qualifications
Sales/Customer Service background.
Ability to creatively solve problems.
Ability to multi‑task (especially while talking on the phone).
Attention to detail.
Perks
Daily lunch and drinks on site.
Paid holidays and flexible paid time away.
Employee/Friends/Family Discounts.
Onsite health clinic, gym, gaming tables.
Medical/dental/vision/life coverage & 24/7 Medical Hotline.
401(k) + Employer Match.
Employee Resource Groups.
Working Conditions This job operates in a professional office environment. The role routinely uses standard office equipment such as computers and phones.
Safety Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements and must accept the responsibility for maintaining the safety of themselves, their co‑workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct hazards or unsafe conditions, question non‑standard operations or unmitigated hazards, and provide feedback to management.
Legal & EEO NRG Energy is committed to a drug and alcohol‑free workplace. Employees are subject to periodic random drug testing and post‑accident and reasonable suspicion drug and alcohol testing, to the extent permitted by law and any applicable collective bargaining agreement. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (the poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Other Official description on file with Talent.
#J-18808-Ljbffr