Account Solutions Specialist
Regions Financial Corporation, Hoover, AL, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance‑driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description: At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past‑due customer accounts. Typically, this role works early‑stage collections.
Primary Responsibilities
Calls customers about early delinquency account statuses
Works with customers to resolve account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
One (1) year of collections, customer service, call center, banking or related work experience
Preferences
Collections or outside agency experience
Financial services experience
Skills and Competencies
Ability to follow policies and procedures
Ability to work in a fast‑paced environment
Basic knowledge of consumer products
Basic knowledge of regulatory items that apply to collections
Detail oriented
Proficient in Microsoft Excel and Word
Strong communication skills
Strong customer service skills
Strong organization skills
This position is intended to be onsite, now or in the near future.
Associates will have regular work hours, including full days in the office, three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. The location available for this role
Hoover, AL.
Next Training Class Scheduled: Monday, March 30, 2026
Full time
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $37,750.00 USD
Median: $44,940.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Complex North Building
Location: Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description: At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past‑due customer accounts. Typically, this role works early‑stage collections.
Primary Responsibilities
Calls customers about early delinquency account statuses
Works with customers to resolve account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
May contact outside parties to collect or clarify documentation
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
One (1) year of collections, customer service, call center, banking or related work experience
Preferences
Collections or outside agency experience
Financial services experience
Skills and Competencies
Ability to follow policies and procedures
Ability to work in a fast‑paced environment
Basic knowledge of consumer products
Basic knowledge of regulatory items that apply to collections
Detail oriented
Proficient in Microsoft Excel and Word
Strong communication skills
Strong customer service skills
Strong organization skills
This position is intended to be onsite, now or in the near future.
Associates will have regular work hours, including full days in the office, three or more days a week. The manager will set the work schedule for this position, including in‑office expectations. The location available for this role
Hoover, AL.
Next Training Class Scheduled: Monday, March 30, 2026
Full time
Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum: $37,750.00 USD
Median: $44,940.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Riverchase Complex North Building
Location: Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
#J-18808-Ljbffr