SAP Concur- Customer Success Partner Senior Advisor, Enterprise
SAP, Bellevue, WA, United States
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Description SAP Concur is looking for a Customer Success Partner to work with some of our largest clients. You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company.
As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.
SAP Concur employees are well taken care of. Here are some perks and top benefits to highlight:
Medical, dental and vision options, including for domestic partnerships
Generous vacation and holiday time
Pre-tax flexible spending accounts for health and dependent care
Employee Stock Purchase Program
Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
Local, National, and Global Employee Networking Groups
Strong career growth and development program
Requirements
Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
Facilitate executive meetings that measure progress and business impact
Driven to deliver value to clients in support of profitable growth and retention goals
Establish success metrics, annual goals and key objectives with the customer
Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Self-aware, able to prioritize multiple competing priorities and stakeholders
Preferred
Undergraduate degree
5 - 10 years of Customer Success, Account Management or Sales experience
Strong knowledge of SaaS models and value-based engagement
Sees conflict as opportunity to assess situations and find common ground quickly
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $121,000-$261,800 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 449062 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Description SAP Concur is looking for a Customer Success Partner to work with some of our largest clients. You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company.
As market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day. Our products are currently used in over a hundred countries and reach millions of employees worldwide.
SAP Concur employees are well taken care of. Here are some perks and top benefits to highlight:
Medical, dental and vision options, including for domestic partnerships
Generous vacation and holiday time
Pre-tax flexible spending accounts for health and dependent care
Employee Stock Purchase Program
Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
Local, National, and Global Employee Networking Groups
Strong career growth and development program
Requirements
Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
Facilitate executive meetings that measure progress and business impact
Driven to deliver value to clients in support of profitable growth and retention goals
Establish success metrics, annual goals and key objectives with the customer
Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Self-aware, able to prioritize multiple competing priorities and stakeholders
Preferred
Undergraduate degree
5 - 10 years of Customer Success, Account Management or Sales experience
Strong knowledge of SaaS models and value-based engagement
Sees conflict as opportunity to assess situations and find common ground quickly
Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $121,000-$261,800 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through this selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 449062 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr