Senior Director – Global Delivery & Portfolio Management (AI, Engineering, Suppo
Virtusa, Fremont, CA, United States
Location: Fremont, California, United States
Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, Healthcare & Life Sciences, Insurance, and telecommunications, technology and media. With over 27,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. For more information, please visit http://www.virtusa.com/
Role Summary We are looking for a highly accomplished, hands‑on Senior Director to lead and scale multiple global portfolios across AI, Application Development, Support, and Testing engagements. This role requires a strong mix of delivery leadership, innovation mindset, client partnership, and P&L ownership.
The ideal candidate is a builder—someone who can operate at both strategic and ground level, drive transformation through AI and engineering excellence, and act as a trusted advisor to senior client stakeholders.
Key Responsibilities
Own and manage multiple large‑scale portfolios spanning AI, Development, Support, and Testing engagements.
Ensure consistent delivery excellence across programs with strong governance, metrics, and execution rigor.
Drive standardization while allowing flexibility across varied engagement models (managed services, T&M, outcome‑based).
Actively review delivery health, risks, escalations, and corrective actions across accounts.
Global Team Management
Lead and scale large, globally distributed teams across multiple geographies and time zones.
Build strong second‑line leadership (Directors, Delivery Managers, Architects).
Drive a high‑performance culture focused on accountability, innovation, and continuous improvement.
Oversee workforce planning, utilization, attrition management, and succession planning.
Client & Stakeholder Management
Serve as executive sponsor for key strategic accounts.
Build long‑term, trusted relationships with senior client stakeholders (VP, SVP, CXO levels).
Lead complex client conversations including escalations, renewals, scope expansion, and value realization.
Partner with sales and account teams to drive account growth and cross‑service adoption.
Drive AI‑led transformation across delivery, support, testing, and engineering workflows.
Champion adoption of automation, GenAI, AI‑assisted QA, intelligent support models, and modern engineering practices.
Convert innovation ideas into scalable offerings and measurable business outcomes.
Balance innovation with delivery stability and risk management.
Own P&L responsibility for assigned portfolios, including revenue, margin, cost optimization, and forecasting.
Drive profitability through operational efficiency, pyramid optimization, and right‑shoring strategies.
Ensure strong financial governance, pricing discipline, and contract adherence.
Track and report portfolio performance to executive leadership.
Growth & Business Enablement
Support pre‑sales activities, solution shaping, and proposal reviews for AI, Dev, Support, and Testing engagements.
Identify white‑space opportunities within existing accounts and convert them into revenue growth.
Mentor teams to shift from vendor mindset to partner mindset.
Required Experience & Qualifications
18+ years of overall experience with at least 5–7 years at Director / Senior Director level managing large portfolios.
Proven experience managing multi‑million‑dollar P&L and complex global delivery models.
Strong hands‑on leadership across AI/ML initiatives, application development, L1–L3 support, and testing/QA.
Demonstrated success in managing multiple clients and portfolios simultaneously.
Deep experience working with global clients and culturally diverse teams.
Strong understanding of modern delivery models: Agile, DevOps, SRE, AI‑driven support and QA.
Excellent executive communication, negotiation, and stakeholder management skills.
Strategic thinking with strong execution bias.
Financial acumen and commercial ownership.
Ability to operate in ambiguity and high‑pressure environments.
Strong coaching and leadership presence.
Innovation‑led but risk‑aware decision making.
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre‑employment assessments. This AI may include both text‑based and voice‑based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
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Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, Healthcare & Life Sciences, Insurance, and telecommunications, technology and media. With over 27,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. For more information, please visit http://www.virtusa.com/
Role Summary We are looking for a highly accomplished, hands‑on Senior Director to lead and scale multiple global portfolios across AI, Application Development, Support, and Testing engagements. This role requires a strong mix of delivery leadership, innovation mindset, client partnership, and P&L ownership.
The ideal candidate is a builder—someone who can operate at both strategic and ground level, drive transformation through AI and engineering excellence, and act as a trusted advisor to senior client stakeholders.
Key Responsibilities
Own and manage multiple large‑scale portfolios spanning AI, Development, Support, and Testing engagements.
Ensure consistent delivery excellence across programs with strong governance, metrics, and execution rigor.
Drive standardization while allowing flexibility across varied engagement models (managed services, T&M, outcome‑based).
Actively review delivery health, risks, escalations, and corrective actions across accounts.
Global Team Management
Lead and scale large, globally distributed teams across multiple geographies and time zones.
Build strong second‑line leadership (Directors, Delivery Managers, Architects).
Drive a high‑performance culture focused on accountability, innovation, and continuous improvement.
Oversee workforce planning, utilization, attrition management, and succession planning.
Client & Stakeholder Management
Serve as executive sponsor for key strategic accounts.
Build long‑term, trusted relationships with senior client stakeholders (VP, SVP, CXO levels).
Lead complex client conversations including escalations, renewals, scope expansion, and value realization.
Partner with sales and account teams to drive account growth and cross‑service adoption.
Drive AI‑led transformation across delivery, support, testing, and engineering workflows.
Champion adoption of automation, GenAI, AI‑assisted QA, intelligent support models, and modern engineering practices.
Convert innovation ideas into scalable offerings and measurable business outcomes.
Balance innovation with delivery stability and risk management.
Own P&L responsibility for assigned portfolios, including revenue, margin, cost optimization, and forecasting.
Drive profitability through operational efficiency, pyramid optimization, and right‑shoring strategies.
Ensure strong financial governance, pricing discipline, and contract adherence.
Track and report portfolio performance to executive leadership.
Growth & Business Enablement
Support pre‑sales activities, solution shaping, and proposal reviews for AI, Dev, Support, and Testing engagements.
Identify white‑space opportunities within existing accounts and convert them into revenue growth.
Mentor teams to shift from vendor mindset to partner mindset.
Required Experience & Qualifications
18+ years of overall experience with at least 5–7 years at Director / Senior Director level managing large portfolios.
Proven experience managing multi‑million‑dollar P&L and complex global delivery models.
Strong hands‑on leadership across AI/ML initiatives, application development, L1–L3 support, and testing/QA.
Demonstrated success in managing multiple clients and portfolios simultaneously.
Deep experience working with global clients and culturally diverse teams.
Strong understanding of modern delivery models: Agile, DevOps, SRE, AI‑driven support and QA.
Excellent executive communication, negotiation, and stakeholder management skills.
Strategic thinking with strong execution bias.
Financial acumen and commercial ownership.
Ability to operate in ambiguity and high‑pressure environments.
Strong coaching and leadership presence.
Innovation‑led but risk‑aware decision making.
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre‑employment assessments. This AI may include both text‑based and voice‑based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
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