Business Analyst - Hardware Asset Management
Insight Global, Greensboro, NC, United States
Job Description
As part of the Enterprise Asset Management team, you will work within our operations team that provides full life cycle management of endpoint (laptop) hardware for faculty and staff. You will help build and maintain corporate policies for asset management, provisioning, deployment, reclaims of associate hardware, and end-of-life hardware disposal services for our institution, as well as providing operations support through request management within our ServiceNow ticketing system. You will also help identify process improvements within our focus area and guide changes to implementation. This position helps accurately capture and document project requirements and ensures that all stakeholders understand the project's scope and objectives. The ideal candidate has hands on experience with HAM, vendor management, and ITAM/Service management tools, and can effectively partner with IT, procurement, finance, and academic stakeholders in a complex campus environment.
Areas you will support
Leasing/purchasing hardware
Inventory management
Data governance
Provisioning/deployment
Asset returns
ITAD
Responsibilities
Facilitate laptop refreshes of faculty & staff to help expedite implementation of our leasing program
Perform hardware return outreach to faculty & staff, both from refresh and terminations
Maintain client asset assignment data within our IT services database
Create and maintain ServiceNow knowledge base documentation in alignment with operational standards to support hardware processes
Work to identify business process improvements within the endpoint focus area and guide changes to implementation
Gather, document, and manage business and functional requirements related to hardware lifecycle processes and tools
Evaluate current state lifecycle workflows and identify opportunities to improve efficiency, standardization, and user experience
Support hardware refresh programs for faculty, staff, students, and shared environments (e.g., labs, classrooms)
Assist with hardware asset management practices, including inventory tracking, lifecycle reporting, and compliance
Collaborate with vendors and internal teams on hardware standards, pricing models, and lifecycle strategy
Develop documentation such as business requirements documents (BRDs), process flows, lifecycle models, and gap analyses
Support testing, validation, and rollout of lifecycle related tools or process improvements
Provide ongoing analysis and recommendations to continuously improve lifecycle governance and sustainability
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience as a Business Analyst supporting hardware lifecycle management, IT operations, or infrastructure
Proven ability to gather and translate business needs into clear technical and functional requirements
Advanced spreadsheet skills e.g., pivot tables, vlookup formulas, etc.
Experience with hardware refresh cycles (HAM), software asset management (SAM), and lifecycle planning
Strong analytical, problem‑solving, verbal communication, and documentation skills
Ability to work effectively with cross‑functional organizations and client‑facing teams to improve process improvement Background in IT technology operations or technology supply chain management
Financial acumen
Previous experience using an IT ticketing system; ServiceNow experience is a big plus
Higher Education experience
#J-18808-Ljbffr
Areas you will support
Leasing/purchasing hardware
Inventory management
Data governance
Provisioning/deployment
Asset returns
ITAD
Responsibilities
Facilitate laptop refreshes of faculty & staff to help expedite implementation of our leasing program
Perform hardware return outreach to faculty & staff, both from refresh and terminations
Maintain client asset assignment data within our IT services database
Create and maintain ServiceNow knowledge base documentation in alignment with operational standards to support hardware processes
Work to identify business process improvements within the endpoint focus area and guide changes to implementation
Gather, document, and manage business and functional requirements related to hardware lifecycle processes and tools
Evaluate current state lifecycle workflows and identify opportunities to improve efficiency, standardization, and user experience
Support hardware refresh programs for faculty, staff, students, and shared environments (e.g., labs, classrooms)
Assist with hardware asset management practices, including inventory tracking, lifecycle reporting, and compliance
Collaborate with vendors and internal teams on hardware standards, pricing models, and lifecycle strategy
Develop documentation such as business requirements documents (BRDs), process flows, lifecycle models, and gap analyses
Support testing, validation, and rollout of lifecycle related tools or process improvements
Provide ongoing analysis and recommendations to continuously improve lifecycle governance and sustainability
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
3+ years of experience as a Business Analyst supporting hardware lifecycle management, IT operations, or infrastructure
Proven ability to gather and translate business needs into clear technical and functional requirements
Advanced spreadsheet skills e.g., pivot tables, vlookup formulas, etc.
Experience with hardware refresh cycles (HAM), software asset management (SAM), and lifecycle planning
Strong analytical, problem‑solving, verbal communication, and documentation skills
Ability to work effectively with cross‑functional organizations and client‑facing teams to improve process improvement Background in IT technology operations or technology supply chain management
Financial acumen
Previous experience using an IT ticketing system; ServiceNow experience is a big plus
Higher Education experience
#J-18808-Ljbffr