Senior Customer Experience Lead, Ecommerce

A leading outdoor apparel company in Portland, Oregon, seeks a dedicated customer care professional with over 7 years of experience in retail and customer service. This role involves managing escalated customer interactions, promoting customer retention strategies, and mentoring team members. The ideal candidate possesses advanced Microsoft Office skills, strong communication abilities, and a focus on problem-solving. A robust benefits package is offered, including health insurance and a generous 401k plan. #J-18808-Ljbffr