Indirect Tax Manager, Telecommuncations
salesforce.com, inc., Indianapolis, IN, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
With the launch of
Agentforce Contact Center
in the US and Canada, Salesforce's first AI‑powered native CCaaS solution, we are seeking a highly skilled and experienced Indirect Telecom Tax Manager to join our Tax team. Previously, customers had to rely on partners to connect these channels together. Now, Agentforce Contact Center brings voice, digital channels, AI, and CRM together natively, enabling smarter routing, faster resolutions, and 24/7 conversational support across every touchpoint.
This role will report to the Indirect tax lead based in Atlanta and work closely with team members located at various global locations. The ideal candidate brings extensive indirect tax experience with telecommunication's taxes, sales and excise taxes, including in the areas of compliance, SOX, audits, and business partner support for tax inquiries. This role is hybrid and will work out of the Atlanta or Indianapolis office 3 days a week.
Key Responsibilities
Drive and implement strategies to optimize indirect tax operations with respect to telecommunications taxes, sales and use taxes, business taxes, and gross receipts taxes.
Collaborate with the Tax team and Finance leadership in developing a global solution for indirect tax compliance.
Own operational metrics for timely, accurate, and efficient indirect tax filings.
Maintain SOX compliance.
Develop business processes incorporating technology solutions and an optimized operational model to support business partner and customer indirect tax inquiries.
Partner with source‑to‑pay process owners to operationalize indirect tax requirements that ensure proper tax treatment of purchase activities.
Oversee first-level audit support and defense, particularly with respect to telecommunications taxes.
Required Qualifications
5 years or more experience with indirect tax return compliance and operations.
US telecommunications taxes expertise
Familiarity with ERP systems and tax determination systems.
Preferred Qualifications
Experience with process automation
Experience working with large volumes of data
Experience with tax technology solutions.
Canadian telecommunications taxes expertise
If you are a dedicated professional with a strong background in tax compliance and a passion for leveraging technology to improve processes, we encourage you to apply.
We have a public‑facing website that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!
#TelecommunicationTax #CommunicationsTax
Unleash Your Potential: When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that means exactly? It means that at Salesforce, we believe in equality for all... (remaining EEO statement omitted for brevity).
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
#J-18808-Ljbffr
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
With the launch of
Agentforce Contact Center
in the US and Canada, Salesforce's first AI‑powered native CCaaS solution, we are seeking a highly skilled and experienced Indirect Telecom Tax Manager to join our Tax team. Previously, customers had to rely on partners to connect these channels together. Now, Agentforce Contact Center brings voice, digital channels, AI, and CRM together natively, enabling smarter routing, faster resolutions, and 24/7 conversational support across every touchpoint.
This role will report to the Indirect tax lead based in Atlanta and work closely with team members located at various global locations. The ideal candidate brings extensive indirect tax experience with telecommunication's taxes, sales and excise taxes, including in the areas of compliance, SOX, audits, and business partner support for tax inquiries. This role is hybrid and will work out of the Atlanta or Indianapolis office 3 days a week.
Key Responsibilities
Drive and implement strategies to optimize indirect tax operations with respect to telecommunications taxes, sales and use taxes, business taxes, and gross receipts taxes.
Collaborate with the Tax team and Finance leadership in developing a global solution for indirect tax compliance.
Own operational metrics for timely, accurate, and efficient indirect tax filings.
Maintain SOX compliance.
Develop business processes incorporating technology solutions and an optimized operational model to support business partner and customer indirect tax inquiries.
Partner with source‑to‑pay process owners to operationalize indirect tax requirements that ensure proper tax treatment of purchase activities.
Oversee first-level audit support and defense, particularly with respect to telecommunications taxes.
Required Qualifications
5 years or more experience with indirect tax return compliance and operations.
US telecommunications taxes expertise
Familiarity with ERP systems and tax determination systems.
Preferred Qualifications
Experience with process automation
Experience working with large volumes of data
Experience with tax technology solutions.
Canadian telecommunications taxes expertise
If you are a dedicated professional with a strong background in tax compliance and a passion for leveraging technology to improve processes, we encourage you to apply.
We have a public‑facing website that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!
#TelecommunicationTax #CommunicationsTax
Unleash Your Potential: When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that means exactly? It means that at Salesforce, we believe in equality for all... (remaining EEO statement omitted for brevity).
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
#J-18808-Ljbffr