Customer Service Representative
Wrench Group, Florida, NY, United States
Donovan Air, Electric, and Plumbing
is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts. This position requires providing exceptional customer service at ALL times by treating customers with the utmost respect and attention with an emphasis on multitasking, working in a high volume environment and self motivation. At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation. Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment that has a challenging and rewarding career. Donovan Heat, Air, & Electric supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you. What's in it For Me?
Market Value Compensation Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth What Will I Do?
Successfully handle high volume inbound customer service calls. Making/handling high volume of outbound calls. Respond to e-mail inquiries. Receive and record completed work orders from field technicians. Expedite unresolved customer grievances to designated departments for further investigation. Maintain accurate customer information and scheduled appointment details. Actively promote and sell new or additional services or products when applicable. Effectively communicate with all internal and external customers. Demonstrate Safe working practices and methods. Do I have What it Takes?
The following is REQUIRED for consideration
High School Diploma or GED. 2+years customer service experience, especially in roles that required frequent phone communication with customers. Strong phone communication skills and the ability to confidently assist customers while building rapport and trust over the phone. Comfortable handling a steady volume of inbound and outbound customer calls throughout the day. Basic computer proficiency, particularly with Microsoft applications and the ability to navigate multiple systems while speaking with customers. Ability to remain calm, positive, and solution-focused when assisting customers who may be experiencing urgent service issues. Must be fluent in reading, writing and speaking English. Ability to sit or stand at a workstation for extended periods of time. Must have open availability to work evenings and weekends as business needs require. New hires will typically begin on later shifts following training. Schedules may vary based on department needs and seasonal demand. Results-driven and comfortable working in a fast-paced, high-energy environment. Detail-oriented with strong time management and organizational skills. Ability to work independently, take ownership of responsibilities, and ensure work is completed accurately the first time. Excellent interpersonal and customer service skills with a genuine desire to help customers and exceed expectations. Maintain a well-groomed appearance and clean uniform and work shoes. Preferred
Experience with Service Titan is a plus; candidates with this experience may be given preference. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts. This position requires providing exceptional customer service at ALL times by treating customers with the utmost respect and attention with an emphasis on multitasking, working in a high volume environment and self motivation. At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation. Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment that has a challenging and rewarding career. Donovan Heat, Air, & Electric supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you. What's in it For Me?
Market Value Compensation Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth What Will I Do?
Successfully handle high volume inbound customer service calls. Making/handling high volume of outbound calls. Respond to e-mail inquiries. Receive and record completed work orders from field technicians. Expedite unresolved customer grievances to designated departments for further investigation. Maintain accurate customer information and scheduled appointment details. Actively promote and sell new or additional services or products when applicable. Effectively communicate with all internal and external customers. Demonstrate Safe working practices and methods. Do I have What it Takes?
The following is REQUIRED for consideration
High School Diploma or GED. 2+years customer service experience, especially in roles that required frequent phone communication with customers. Strong phone communication skills and the ability to confidently assist customers while building rapport and trust over the phone. Comfortable handling a steady volume of inbound and outbound customer calls throughout the day. Basic computer proficiency, particularly with Microsoft applications and the ability to navigate multiple systems while speaking with customers. Ability to remain calm, positive, and solution-focused when assisting customers who may be experiencing urgent service issues. Must be fluent in reading, writing and speaking English. Ability to sit or stand at a workstation for extended periods of time. Must have open availability to work evenings and weekends as business needs require. New hires will typically begin on later shifts following training. Schedules may vary based on department needs and seasonal demand. Results-driven and comfortable working in a fast-paced, high-energy environment. Detail-oriented with strong time management and organizational skills. Ability to work independently, take ownership of responsibilities, and ensure work is completed accurately the first time. Excellent interpersonal and customer service skills with a genuine desire to help customers and exceed expectations. Maintain a well-groomed appearance and clean uniform and work shoes. Preferred
Experience with Service Titan is a plus; candidates with this experience may be given preference. Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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