H&M Sales Advisor-Jefferson Mall
H&M, Louisville, KY, United States
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. Your role also includes garment refill & care, presentation, and contributing to a clean and tidy sales floor and back‑of‑house, working closely with the rest of the store team to deliver an excellent customer experience.
About the Role We are looking for someone who is passionate about fashion, dedicated to customer engagement, and eager to grow within a dynamic, collaborative environment.
Day in the Life Working at H&M means no two days are ever the same. A typical day includes the following responsibilities.
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct service.
Engage and have conversations with customers.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information – Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles and relevant influencers.
Use product & fashion knowledge to share relevant information with customers.
General Information – Team & Development
Share service, fashion and store operations knowledge with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with your colleagues to learn, develop & support each other.
Participate in onboarding, introduction processes & trainings relevant for your role and future development.
General Information – Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensuring good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation & maintain attractive merchandise displays, clear trends & stories per visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Maintain best practice for in‑store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications – Who You Are
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic, collaborative environment.
Experience with customer service in fashion, retail or related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years.
You will have access to Colleague Resource Groups (CRGs) for community and networking.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, with limitless career growth and aspirations.
We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave programs, paid time off, and a community day to serve your local community.
You can express your personal style with our employee discount at H&M, Other Stories, and COS.
Job Status Hourly, Non‑Exempt
EEOC Code SLS
Compensation Sales Associates Pay Rate $12.00 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties or responsibilities assigned at the company's discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
Benefits We offer all employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees are included in the H&M Incentive Program – HIP.
Inclusion & Diversity H&M is part of H&M Group and is dedicated to creating and maintaining inclusive, diverse, and equitable workplaces. Our teams draw from a wide variety of backgrounds, knowledge, and experience, enriching the way we solve problems and interact with colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.
Company Description H&M offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. H&M’s business model focuses on fashion & quality at the best price in a sustainable way.
Maki Assessment Tool We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions in some stores. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions that assess your ability to perform the duties of the position. The assessment is optional. If you choose to complete it, your score will be one factor the hiring team considers. If you have any concerns, you may request an alternative assessment method by contacting recruitment_support@hm.com.
Privacy & Cookie Notice During the assessment process, we may collect information through cookies with your consent, such as IP address, timestamps, and device identifiers. This information is kept confidential and retained for three years in your applicant file. For more details, refer to our Cookie Notice and Applicant Privacy Notice.
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About the Role We are looking for someone who is passionate about fashion, dedicated to customer engagement, and eager to grow within a dynamic, collaborative environment.
Day in the Life Working at H&M means no two days are ever the same. A typical day includes the following responsibilities.
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct service.
Engage and have conversations with customers.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information – Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles and relevant influencers.
Use product & fashion knowledge to share relevant information with customers.
General Information – Team & Development
Share service, fashion and store operations knowledge with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with your colleagues to learn, develop & support each other.
Participate in onboarding, introduction processes & trainings relevant for your role and future development.
General Information – Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensuring good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation & maintain attractive merchandise displays, clear trends & stories per visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Maintain best practice for in‑store OMNI services & tech tools (Instore Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications – Who You Are
Passionate about fashion and everything we create in-store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic, collaborative environment.
Experience with customer service in fashion, retail or related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years.
You will have access to Colleague Resource Groups (CRGs) for community and networking.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, with limitless career growth and aspirations.
We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave programs, paid time off, and a community day to serve your local community.
You can express your personal style with our employee discount at H&M, Other Stories, and COS.
Job Status Hourly, Non‑Exempt
EEOC Code SLS
Compensation Sales Associates Pay Rate $12.00 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties or responsibilities assigned at the company's discretion. **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact https://hm.ethicspoint.com and use Ask a Question.
Benefits We offer all employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees are included in the H&M Incentive Program – HIP.
Inclusion & Diversity H&M is part of H&M Group and is dedicated to creating and maintaining inclusive, diverse, and equitable workplaces. Our teams draw from a wide variety of backgrounds, knowledge, and experience, enriching the way we solve problems and interact with colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process.
Company Description H&M offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. H&M’s business model focuses on fashion & quality at the best price in a sustainable way.
Maki Assessment Tool We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions in some stores. Maki is not an automated decision‑making tool; it uses an AI‑created avatar to present multiple‑choice questions that assess your ability to perform the duties of the position. The assessment is optional. If you choose to complete it, your score will be one factor the hiring team considers. If you have any concerns, you may request an alternative assessment method by contacting recruitment_support@hm.com.
Privacy & Cookie Notice During the assessment process, we may collect information through cookies with your consent, such as IP address, timestamps, and device identifiers. This information is kept confidential and retained for three years in your applicant file. For more details, refer to our Cookie Notice and Applicant Privacy Notice.
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