Customer Service Representative
KAD Staffing, Waukesha, WI, United States
Responsibilities
Responsible for providing sales support to customers
Answers incoming sales calls via telephone and e‑mail
Handle billing issues, product problems, service questions and general client concerns.
Responsible for data entry, calculates prices, discounts, and submits proposals to meet specific customer requirements in an efficient manner.
Ability to learn company products and services to address customer inquiries
Maintain a high level of professionalism with clients
Works with the Purchasing team to get purchase orders placed with vendors as required
Trace & expedite late orders to ensure customer satisfaction.
Keep current on market conditions regarding products, product updates and new technologies through available vendor resources.
Works with cross‑functional teams to get product records loaded and updated with current pricing as required to maintain accurate computer records.
Resolve customer concerns in an expeditious and tactful manner.
Process any return orders from assigned customers
Process Engineered Systems Repair Orders.
Create/update customer open order reports.
Keep customers informed as shipment dates are modified.
Maintain (and create as needed) work instruction documents.
Supports Outside Sales personnel
Willingness to help out in other areas as needed
Qualifications
Three to five years of customer service experience in a manufacturing environment
Proficient with MS Office
Strong attention to detail and accuracy.
Excellent communication skills – oral and written.
Ability to multi‑task and prioritize.
Knowledge of the fluid power industry a plus
MUST HAVE:
Customer Service experience from within a manufacturing environment?
Direct Hire
#J-18808-Ljbffr
Responsible for providing sales support to customers
Answers incoming sales calls via telephone and e‑mail
Handle billing issues, product problems, service questions and general client concerns.
Responsible for data entry, calculates prices, discounts, and submits proposals to meet specific customer requirements in an efficient manner.
Ability to learn company products and services to address customer inquiries
Maintain a high level of professionalism with clients
Works with the Purchasing team to get purchase orders placed with vendors as required
Trace & expedite late orders to ensure customer satisfaction.
Keep current on market conditions regarding products, product updates and new technologies through available vendor resources.
Works with cross‑functional teams to get product records loaded and updated with current pricing as required to maintain accurate computer records.
Resolve customer concerns in an expeditious and tactful manner.
Process any return orders from assigned customers
Process Engineered Systems Repair Orders.
Create/update customer open order reports.
Keep customers informed as shipment dates are modified.
Maintain (and create as needed) work instruction documents.
Supports Outside Sales personnel
Willingness to help out in other areas as needed
Qualifications
Three to five years of customer service experience in a manufacturing environment
Proficient with MS Office
Strong attention to detail and accuracy.
Excellent communication skills – oral and written.
Ability to multi‑task and prioritize.
Knowledge of the fluid power industry a plus
MUST HAVE:
Customer Service experience from within a manufacturing environment?
Direct Hire
#J-18808-Ljbffr