Customer Service Representative
TEKsystems, Johnston, IA, United States
Description
Handling inbound calls from providers checking eligibility and/or claim status for members.
Call center environment taking inbound and outbound calls.
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner.
Research customer inquiries and follow up with customers as needed via email or outbound phone calls.
Ability to troubleshoot basic website errors or questions.
Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
Request additional/missing information from the customer via written or verbal communication.
Document client issues and escalate issues to appropriate parties to resolve.
Assist with L&H or P&C insurance policy questions.
Ability and flexibility of working a scheduled day.
Additional Skills & Qualifications
1+ year of customer service experience
High School Diploma or GED
Strong attention to detail
Ability to use multiple systems / strong WPM typing
Job Type & Location This is a Contract to Hire position based out of Urbandale, IA.
Pay And Benefits The pay range for this position is $17.31 - $17.31/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Urbandale, IA.
Application Deadline: This position is anticipated to close on Mar 27, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Learn more at TEKsystems.com.
#J-18808-Ljbffr
Call center environment taking inbound and outbound calls.
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner.
Research customer inquiries and follow up with customers as needed via email or outbound phone calls.
Ability to troubleshoot basic website errors or questions.
Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer.
Request additional/missing information from the customer via written or verbal communication.
Document client issues and escalate issues to appropriate parties to resolve.
Assist with L&H or P&C insurance policy questions.
Ability and flexibility of working a scheduled day.
Additional Skills & Qualifications
1+ year of customer service experience
High School Diploma or GED
Strong attention to detail
Ability to use multiple systems / strong WPM typing
Job Type & Location This is a Contract to Hire position based out of Urbandale, IA.
Pay And Benefits The pay range for this position is $17.31 - $17.31/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Urbandale, IA.
Application Deadline: This position is anticipated to close on Mar 27, 2026.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Learn more at TEKsystems.com.
#J-18808-Ljbffr