Customer Service Representative
Sysco, Oak Creek, WI, United States
Job Summary
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
Responsibilities
Answer all incoming concerns/needs from all customers
Key pick‑up request, handle transportation/routing on delivery questions
Process will‑call orders
Provide customers with invoice copies
Process credits
Maintain call list
Monitor orders before the cut‑off
Communicate regularly with the AE (account executives) and customers
Manage same‑day deliveries for OPCO (operating company)
Perform other duties as directed by Supervisor
Education
High school diploma or equivalent
Experience
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Professional Skills
Strong telephone communication skills
Able to work in a fast‑paced environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office
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Responsibilities
Answer all incoming concerns/needs from all customers
Key pick‑up request, handle transportation/routing on delivery questions
Process will‑call orders
Provide customers with invoice copies
Process credits
Maintain call list
Monitor orders before the cut‑off
Communicate regularly with the AE (account executives) and customers
Manage same‑day deliveries for OPCO (operating company)
Perform other duties as directed by Supervisor
Education
High school diploma or equivalent
Experience
1 year prior outside foodservice sales coordination or customer support experience
Preferred: Previous call center experience
Professional Skills
Strong telephone communication skills
Able to work in a fast‑paced environment
Ability to sit and work at a PC for extended periods
Proficient in MS Office
#J-18808-Ljbffr